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Customer Service Sales

Location:
Kuwait
Salary:
650
Posted:
July 22, 2020

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Resume:

Abdul Mabood

Details:

Nationality: Pakistani

DOB: 17/08/1985

City Birth:

Kohat(KPK)

Present Address:

Farwaniyah Kuwait

Cell No.

+965-********

Email Address:

abdulmabood1985@gmai

l.com

Technical Skill:

Computer Skills:

Ms Word

Ms Excel

Ms Power point

Ms Access

Languages:

English

Arabic

Urdu

Profile Summary

Dedicated and focused customer relation oriented person with 8 years of rich experience in customer services, sale relationships and customer guidance regarding product core value; effectively accomplished the assigned tasks.

Work Experience

Credit & Collection Clerk.

Fouad Alghanim Automotive Co (Working)

Responsibilities

Creating and maintaining credit history files

Supporting the collection efforts/calls for accounts receivable portfolio Documenting daily collections activity

Performing account/payment reconciliations

Ensure claims are settled in accordance with policy and company guidelines

Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations

Responsible for the processing and verification necessary to ensure accurate and timely payment of all invoices.

Prepares credit reports based on customer strengths and weaknesses

Responding to credit inquiries from external and internal clients Cashier Supervisor/ Staff Accountant

Fouad Alghanim Automotive Co.

Responsibilities

Completing all daily responsibilities and effectively responding to customer inquiries and complaints.

Supervised and prepared daily individual paperwork for a team of 3 cashiers.

Accustomed to work irregular hours, outdoors

Assisted and trained cashiers in sales techniques, providing excellent customer service, problem solving and daily cash balancing operations

Computed and record totals of transactions on a daily basis and recorded data

Calculated total payments received during a time period, and reconcile this with total sales

Evaluates daily performance of cashiers and delivers documented coaching observations.

Responsibilities include; Cash Reconciling, Reconciling debits and credits, prepare cash deposits

Posting cashier daily general ledger counts, Monthly counts of all cashiers banks to verify accuracy

Accomplishments include successful assisting in passing a valuable financial audit;

Reported all cash inflow activities daily to CFO

Worked closely with Business Office to ensure accurate payment posting Head Cashier

Al Mulla Int: Financing & Inv: Company 2009-2104

Responsibilities

Prepare Daily collection report, giving all the details of collection made through different payment mode.

Payment vouchers for customers.

Assist with placement of orders, refunds or exchange.

Attempt to persuade customer to consider cancellation.

Work with customer service manager to ensure proper customer service is being delivered.

Handle changes in policies or renewals.

Recommends potential products or services to management by collecting information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed Academics Detail

Bachelor in Arts (B.A Economics)..2006

University of Science & Technology Kohat (KPK Pakistan)

Diploma In Commerce (D.Com IT)..2003

Govt College of Commerce Kohat (KPK Pakistan)

Secondary Education (Science Group) …2001

Board of intermediate & Secondary Education Peshawar Certification

Islamic Financial Services May 2010

Institute of Banking Studies Kuwait

Training Certificate (2010)

Attended Training on “Anti Money Laundering” from “ERNST & YOUNG”

Diploma Certificate

Six month short diploma in “Computer Science” from Advance computer Services Kohat

Awards

Best Employee of the Year (2012-2013)

Best employee award from AMIFIC for Excellent services Certificate of Appreciation - (2011/2012)

Appreciation Certificate from Al Soor financing & Leasing Co References:



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