Customer Service Sales
Resume:
Abdul Mabood
Details:
Nationality: Pakistani
DOB: 17/08/1985
City Birth:
Kohat(KPK)
Present Address:
Farwaniyah Kuwait
Cell No.
Email Address:
abdulmabood1985@gmai
l.com
Technical Skill:
Computer Skills:
Ms Word
Ms Excel
Ms Power point
Ms Access
Languages:
English
Arabic
Urdu
Profile Summary
Dedicated and focused customer relation oriented person with 8 years of rich experience in customer services, sale relationships and customer guidance regarding product core value; effectively accomplished the assigned tasks.
Work Experience
Credit & Collection Clerk.
Fouad Alghanim Automotive Co (Working)
Responsibilities
Creating and maintaining credit history files
Supporting the collection efforts/calls for accounts receivable portfolio Documenting daily collections activity
Performing account/payment reconciliations
Ensure claims are settled in accordance with policy and company guidelines
Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
Responsible for the processing and verification necessary to ensure accurate and timely payment of all invoices.
Prepares credit reports based on customer strengths and weaknesses
Responding to credit inquiries from external and internal clients Cashier Supervisor/ Staff Accountant
Fouad Alghanim Automotive Co.
Responsibilities
Completing all daily responsibilities and effectively responding to customer inquiries and complaints.
Supervised and prepared daily individual paperwork for a team of 3 cashiers.
Accustomed to work irregular hours, outdoors
Assisted and trained cashiers in sales techniques, providing excellent customer service, problem solving and daily cash balancing operations
Computed and record totals of transactions on a daily basis and recorded data
Calculated total payments received during a time period, and reconcile this with total sales
Evaluates daily performance of cashiers and delivers documented coaching observations.
Responsibilities include; Cash Reconciling, Reconciling debits and credits, prepare cash deposits
Posting cashier daily general ledger counts, Monthly counts of all cashiers banks to verify accuracy
Accomplishments include successful assisting in passing a valuable financial audit;
Reported all cash inflow activities daily to CFO
Worked closely with Business Office to ensure accurate payment posting Head Cashier
Al Mulla Int: Financing & Inv: Company 2009-2104
Responsibilities
Prepare Daily collection report, giving all the details of collection made through different payment mode.
Payment vouchers for customers.
Assist with placement of orders, refunds or exchange.
Attempt to persuade customer to consider cancellation.
Work with customer service manager to ensure proper customer service is being delivered.
Handle changes in policies or renewals.
Recommends potential products or services to management by collecting information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed Academics Detail
Bachelor in Arts (B.A Economics)..2006
University of Science & Technology Kohat (KPK Pakistan)
Diploma In Commerce (D.Com IT)..2003
Govt College of Commerce Kohat (KPK Pakistan)
Secondary Education (Science Group) …2001
Board of intermediate & Secondary Education Peshawar Certification
Islamic Financial Services May 2010
Institute of Banking Studies Kuwait
Training Certificate (2010)
Attended Training on “Anti Money Laundering” from “ERNST & YOUNG”
Diploma Certificate
Six month short diploma in “Computer Science” from Advance computer Services Kohat
Awards
Best Employee of the Year (2012-2013)
Best employee award from AMIFIC for Excellent services Certificate of Appreciation - (2011/2012)
Appreciation Certificate from Al Soor financing & Leasing Co References:
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