Manager Customer Care and Loyalty Systems
Resume:
CORE COMPETENCIES
• Process Re-Engineering
• Business Intelligence
• Test lifecycle Management
• Defect Management
• Strategic Planning
• Problem-solving
• Workflow Management
• Analytical Skills
• Teambuilding
• Business Process Improvement
• Good communication skills.
• Forecasting and Planning
• Budget Analysis and Management
• Market Analysis and Research
• Strong leadership
• Efficient data management
• Performance evaluation
• Interpersonal Skills
• Time Management
• Requirements Gathering
• Training and instructing
SOFTWARE COMPENTENCIES
• Senior System analyst
• Agile- Scrum Product Management
• Development Team Management
• Developer in JAVA, Dot Net C#
• SQL Database Management
Profession
PROGRAM TRAINING
• Certified Scrum Product Owner
(CSPO) scrum.org
• Agile Project Management
• PMO Project Management Training
• General Motors IT Dealers Systems
Management Program in
Frankfurt- Germany
• Introduction to Leadership, CRM,
Internet behaviors and Sales
Forecast Systems
• Time Management
• Television Statistics
• SQL Management
• Visual Studio C#. Net
• JAVA OCA Java SE 14 Programmer
Certification Training
EDUCATION
EGE UNIVERSITY
(ranked top 1 graduated)
Associate degree in Computer Software
Science
6900 ROSWELL RD APT. Q3
SANDY SPRINGS 30328
ATLANTA, GEORGIA
aderhh@r.postjobfree.com
PROFESSIONAL PROFILE
An innovative and technically inclined product owner with a rich mix of expertise in planning, designing, developing and implementing cutting-edge technology solutions to facilitate business objectives. A Certified Scrum Product Owner adept at blending technology skills with extensive Scrum experience, IT project management orientation, and business development expertise to evolve business strategies. A tech-savvy program developer adept at discussing needs and requirements with beneficiaries, developing program plans, writing program schedules, offering advice to the board, obtaining support from sponsors, and assessing program efficiency. Highly skilled at executing all phases of SDLC, process optimization, technical operations and project management coupled with proven problem-solving and decision-making skills to propel overall organizational improvement. An effective communicator with excellent interpersonal skills and the unique ability to interact smoothly with clients, customers, employees, and collaborate with teams to develop solutions to complex largescale projects.
SUMMARY OF QUALIFICATION
• 10 years of experience as Agile certified Product Owner.
• 23 years of software development and 13 years managing software development teams.
• 5 years of experience in aviation industry Loyalty, CRM and Customer Care Systems
• Agile certified (CSM), and extensive experience working in Scrum/Agile environment, working with stakeholders to scope new product features, writing User Stories, backlog management, agile ceremonies, managing issues/risks and other related disciplines to enable effective delivery.
• Expertise in articulating and leading collaborative, dynamic planning process with UI Design, analytics, technology, compliance, operations and business teams to understand feasibility and delivery of the solution.
• Experience in aviation, automotive, textile industry and events management systems
• International company expertise such as FITA (World Archery Federation) and General Motors
• Experience working with multinational clients.
• International organization experience like Olympics, World Cups and managing volunteers.
• Experience in development for Windows, Linux, Web, Android, IOS operating systems
• Clear understanding and communication of the Product’s Vision and outcomes or captured user/market research across the organization to ensure awareness and to leverage support required.
• BS Degree in Computer Programming
PROFESSIONAL EXPERIENCE
HITIT COMPUTER SYSTEMS- http://www.hititcs.com
AVIATION LOYALTY AND CRM SYSTEMS
PRODUCT MANAGER 03.2015 - 09.2019
• To monitor the developments in Aviation CRM industry with the product being specialized, to review and monitor the publications on the subject.
• To examine the current and planned product of our company with all the details, to identify the differences with industry standards and to submit design proposals.
• Monitor customer demands and monitor and report differences with the product.
• To create short, medium- and long-term product development plans
• Coordinate and follow up new delivery projects
• Coordinate the distribution of work, personnel and resources among the projects. Key Achievements
• New Product – Crane Communication Manager added into Crane Products
• Loyalty Systems Launch for Airlines Pegasus, Onur Air, Borajet, Sun Express, Air Namibia, Arik Air, Air Peace, Precision Air, Pakistan Airlines, Nouvelair, Zagros Jet, Afgan Airlines, Turkmenistan Airlines, Fly Arystan and ferry company IDO
• Consultancy CRM and Loyalty systems for Airlines SEDEF PEKCAN
Agile Project Management Certified Scrum Product Owner
& Software Developer
PROFESSIONAL EXPERIENCE CONTINUED…
ROTEKS TEKSTIL
Textile, Denim http://www.roteks.com.tr
IT Systems & ERP Systems Developments Manager 01.2009 - 04.2015: 7 years
• ERP and CRM systems integration and project manager (CPM Master)
• Management of local and remote location support in software and hardware needs
• Developing/localization on software systems
• Development management of user needs for private software for all departments
• Web Portal Development for Supply Chain and Manufacturer
• IT related purchasing
Key Achievements
• ERP system implementation for textile called CPM Systems
• New plant IT infrastructure implementation – Egypt Marib Textile, Turkey Hera Textile plants FITA ARCHERY FEDARATION Meteksan IT Team –http://www.meteksan.com International Organizations Such as Universide’s and FITA World Archery Federation IT Team software needs analysis and management.
Development Team Manager 01.2005-10.2008
• FITA – International Archery Federation Development of All Data Collection and Managing Systems with the IT Development Team. TV graphics and sores systems. Coordinating with Switzerland’s International Office. Key Achievements
• New Product for Archery Event Follow up systems
• Web site https://worldarchery.org
ARKAS HOLDING
Automotive Dealer
IT Manager of Automotive Systems Development 12.2002-03.2004
Renault Trucks and Opel Management of Automotive dealers’ IT Systems. Coordinating with Holding Company IT Group, Renault and Opel Reporting to the General Manager
• Developed and implemented Supervisor New Dealer Opening Process Key Achievements
Arkas Holding company automotive group web site, software system and hardware implementation GENERAL MOTORS - https://www.opel.com.tr/
Automotive, Car Manufacturer
Selected as High Potential Employee
Dealer Systems Coordinator 1994-2001 : 7 years
Reporting both IT and Sales Director.
• Installation of General Motors Satellite System to Opel Dealers
• Development and Localization of Saab and Opel websites for dealers.
• Localization of all GM drive systems on Opel
Sales Forecaster and Marketing JATO systems Specialist Report to Sales Director
Sales Forecast System Localization
JATO systems
Coordination of Dealer Organization, Fairs
Senior System Analyst and Developer
Key Achievements
Development of All IT Software Systems. Details are listed below:
• C.D.S – Car Distribution System
• S.T.S – Set Tracking System
• H.R.S – Human Resources System
• Warranty Tracking Systems
• Production Optimization System
COMPUTER SKILLS
• JAVA OCA SE Programmer, Visual Studio C#, Dot.Net, JavaScript, HTML ASP, ASPX, Phyton, Cobol and Cobol II, Pascal, Fortran -IV, PL/1, Assembler, RPG, Basic, FoxPro, Delphi Programmer
• Ms SQL Database Manager
• Active Directory and Exchange Management
• Web Base Application Development and Hand Held Application Development
• Android and Tablet Programming and SharePoint System Management
• Proficient user of Office applications
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