Sr. Program Manager
Resume:
Aaron T. Lyons
***************@*******.***
CSM – Certified Scrum Master 4/11/2020
ERPM – 1/12/2016
SKILLS
Process Improvement
10+ years of IT Program & Technical Project Management leading medium to large complex projects in an Agile environment.
Experienced in developing product management processes and ecommerce business operations.
Experienced in Agile / Scrum project methodologies and has served as the Product Owner.
Outstanding interpersonal skills, including strong communication skills, both verbal and written
8+ years within the eCommerce industry while at Microsoft with multiple team.
Strong experience working with project management software (JIRA, TFS, MS Project)
Experience developing project plans to document requirements and identifying risks.
Ability to interpret key metrics & Security
Experience in strategy and analytical skills, presenting metrics and progress into a format for both team members and senior leadership.
Power user of SharePoint, OneNote, Excel, PowerPoint and analytics tools such as PowerBI and Tableau.
Experienced in working with large scale analytic databases.
2+ years working CRM solutions, Workflows, Business Process Flows within CRM.
Ability to write code and other relevant experience
Programming Languages – PowerShell, SQL, Python, DAX, HTML
5 years working with SAAS products at Microsoft managing both project and teams.
Executive level presentation and communication skills. Experienced in driving monthly business service reviews and key leadership meetings.
Experience in strategy and analytical skills, presenting metrics and progress into a format for both team members and senior leadership.
Excellent ability to serve as a team leader, solving complex problems with creative solutions. Experienced at setting team organization goals and objectives and being able to delegate and monitor progress.
Experienced running large engineering programs and teams.
Proficient with project management tools (JIRA, Microsoft Project, Azure DevOPS)
Technical Skills – Azure VM, Azure Backup, Azure Storage, Azure migrations, SharePoint 2013, SharePoint Online, Team Foundation Server, PowerBI, SharePoint Administration, Office 365 Administration, Advanced Excel, PowerPoint, Adobe Studio (Photoshop, Premier, Indesign), Dynamics CRM, AWS (Amazon Web Services), e-Commerce experience. MS Project, Tableau, Salesforce, Cloud infrastructure, VSO, Azure DevOps, MS Project, & Microsoft Visio
Experience
Sr. Program Manager
September 2019 - Present
Harvey Nash (Consultant at Microsoft)
Responsible for driving data analytics for the launching and maintaining of the Microsoft Advanced Threat Protection (MDATP) and Office Advanced Threat Protection (OATP) as part of the Office 365 suite for businesses. Working closely with teams abroad, successfully launched MDATP / OATP in Europe and Asia with the continuing effort on driving quality metrics for the overall program for MDATP & OATP at Microsoft.
Technical Program Manager
December 2017 – February 2019
Wimmer Solutions (Consultant at Microsoft)
Responsible for change management for the FastTrack Insights Task tool monthly deployment. Responsible for coordinating with stakeholders ensuring that all requirements were being met before changes were made in pre-productions and later production.
Program managed the UX design of a CRM solution for 1400 users. Identifying risks and opportunities within using the new tool. Integrated SQL server with Dynamics CRM with all customer data for quick and easy form creation. Implemented a PowerBI solution with Dynamics CRM to give management an overview of the work being done by the Partner Success Managers. Created Workflows, Business Process flows, integrated CRM with SQL database containing all partner data.
Integration Architect
August 2016 – June 2017
Amaxra
Designed and integrated a high availability SharePoint solution that serviced 1000 users with 12 different departments. Consisting of an on-site datacenter, a failover site, and entrusting me with sensitive customer data. Completed a security overhaul with their eCommerce system by streamlining their security group process, auditing of users and computer groups and successfully migrated their SharePoint site over to new infrastructure.
Integrated Enterprise Mobility Suite & Intune within Amaxra for future evangelization to our customers. Securing employee’s mobile devices and safeguarding Amaxra’s internal data. Developed BI solutions for our CRM database, to drive metrics and track Cases regarding work load. Responsible for creating presentations and dashboards for customers.
Sr. Program Manager
December 2014 – January 2016
Bridge Partners (Consultant at Microsoft)
Integrated improvement procedures of the LiveSite process, defining requirements, continuous improvement with team members to improving overall efficiency from 65% to a 95% efficiency rating. Improved data quality by leveraging PowerBI to provide quality metrics and strong analytics to senior management through dashboards and monthly presentations for improvement of the eCommerce services. Implemented a LiveSite business model for other teams at Microsoft to model after the success and overall improvement of our LiveSite process. Migrated the team’s internal SharePoint site to SharePoint Online. Led the monthly service review and monthly business reviews for Live Site Engineering VL.
Served as Lead in UX for developing a PowerBI solution and revamping the overall design of the LiveSite process. Managed UX initiatives within LiveSite. Was responsible for project schedule and communication of goals and project status to stakeholders at GM level.
Sr. Technical Program Manager
August 2014 – October 2014
Wimmer Solutions (Consultant at Microsoft)
Working with Service Delivery Operations I was tasked for planning and the execution of the infrastructure readiness objective for datacenter readiness for the Nokia Datacenter migration. This included me gathering information and putting into an Application Migration Playbook that would be used to coordinate with additional teams and Application owners as part of the migration project. Working closely with both Nokia and Service Delivery Operations PMO team on putting together an overall plan and driving it on how we would be supporting competing technology products such as RedHat, Apache and Oracle.
Operations Program Manager 2
October 2013 – June 2014
Bridge Partners (Consultant at Microsoft)
Managed and delivered the Application Insights project utilizing Agile / Scrum project methodologies. Coordinating with service owners and engineers, successfully onboarded Enterprise Commerce four core business teams into Application Insights, an Azure based SaaS tool. This SaaS tool allowed our core business units to quickly identify root problems with our line of business applications resulting in decreased downtime and quicker resolution to issues.
Engagement Program Manager II
August 2012 – October 2013
Chinasoft International (Consultant at Microsoft)
Designed and implemented of a metrics dashboard across Universal Store for Microsoft’s eCommerce and online services. Migrated the team’s internal SharePoint 2010 site to SharePoint O365.
Created a Dynamics CRM solution for our internal team to help manage tickets within our team
Led my team through PMI / PMBOK on the project planning and execution of a major datacenter migration project. Was responsible for capacity planning and datacenter hardware migration with different engineering and product groups
Program Manager
September 2011 – July 2012
ATOS (Consultant at Microsoft)
Project managed a team with a 5 Million Dollar project in both planning and execution in an Agile environment for the Global Foundation Site Services and to analyze and implement plans to decommission over 2,300 servers for FY12, Microsoft-IT and NON-Microsoft-IT assets in all Microsoft data centers and labs. Moved multiple teams into Azure based hosting solutions reducing their overall footprint within the datacenter and reducing costs.
Capacity Planning Program Manager
September 2010 – April 2011
Longtop (at Microsoft)
Served as a datacenter capacity planner across several different Microsoft datacenters located both in the U.S and overseas. Worked with multiple teams on long range forecasting projects on allocation of amount of power, rack units, network utilization required for future projects. Strategized on proper placing of hardware to meet customers engineering requirements. Developed strong analytics leveraging Excel and SQL Reports Services.
Program Director & Member on Board of Directors
April 2015 – May 2018
Hope on the Slopes
Co-founded an event at Microsoft since 2012 raising over $30,000 for the American Cancer Society. Built relationships with major ski industry film providers including MatchStick, Sherpas Cinema, and Teton Gravity Research. Conducted contract and vendor management with both local and major sponsors for the event. Currently in charge of the Stevens Pass Hope on the Slopes event for working closely with sponsor and Stevens Pass management in terms of contract management and event management for the entire event. Evangelized technologies such as Google Drive Doc on making documents, spreadsheets more readily available to board members.
EDUCATION
Bellevue College
Bellevue, Washington
Certified Scrum Master Training
2014
University of Washington
Seattle, Washington
Bachelor of Arts & Science – History with a minor in Computer Science
2005
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