Manager Civil Engineering

EMPLOYMENT HISTORY

Play’n GO – Manila HQ

**F The Finance Center, BGC, Taguig

Customer & Sales Support

August 2019 – May 2020

Job Description:

Generate leads and connections (Bingo Operators) for possible entry at Philippine market (B2B), identify markets and outlets.

Develop relationship with local regulatory body.

Develop business development for the other commercial relationship.

Generate resources for fabricators and distributors for furniture and devices

Help and assist team of developers for the development of the product.

Lead Point person for the Sales and Operation for the proposed gaming operation

Prepare and develop Business and Operational Plan, Projection and Rollout plan

Do market research - Existing competitors, new players, trend and other essential information necessary for the operation.

Kasakoo, Inc.

LDM Bldg., 50 Polaris St., Makati City

HEAD OF OPERATIONS

May 2016 – August 2019

Job Description:

Establish and maintain a key control of day to day operations.

Reporting directly to the founders and coordinate and update for any development or any neglectful occurred.

Assist with business development and maintain relationship with business partners and also look for opportunities for growth of business,

Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.

Supervision of the housekeeping staff, including the day, event and post-event crews.

Purchase, re-order and maintain housekeeping supplies and inventory.

Conduct ocular inspections of houses, condominium units and even offices prior to booking, for costing and quotation.

Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.

Determines and maintains the work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each booking. Gian Paul Carlo Garcia Mabazza

Lot 10 Blk.21 Kensington 20, Lancaster New City, Brgy. Navarro, Gen. Trias, Cavite

Mobile Number: +63917.589.9359; e-mail: *********@*****.***

Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Prepare periodical reports and formulates KPIs for cleaners. Prepare P & L, Projections and assumptions.

V-Central Malls (Visionproperties Development Corp) V-Central Mall, Molino Blvd. cor. Molino Rd., Bacoor City MALL MANAGER (Mall Admin Head & Marketing Manager) July 2015 – January 2016

Job Description:

Supervise and manage shopping mall operations including property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc.

Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailer’s business activity and pleasant shopping environment for customers

Handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.

Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service

Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.

Maintain a strong working relationship with all important Municipal Emergency services including Police, local barangay officials, and Fire & Paramedic Services.

Identify & inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors & the general public.

Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required

Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards

Complete a daily report of vehicular traffic and other issues & provide a summary on a weekly basis to the Management of the mall.

Implement cost cutting program with planned targets and improving efficiencies in all operational areas.

Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas

Supervise, guide and mentor the Mall Operations team reporting into and take full responsibility in identifying potential talent and timely supporting professional development.

Perform periodic review of retailer performance. In consultation with mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation

Maintain up-to-date records and documentation for both mall-related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.)

Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations

Create and implement mall events to draw crowd and generate more foot traffic. Vismay International Corporation

Bldg.2, Sunyo Compound, Veterans Center,

Taguig City

OPERATIONS MANAGER - AMUSEMENT

July 2014 – June 2015

Job Description:

Create and implement system and method on operation related to amusement

In-charge with all concern to operation of Amusement division

Monitor day to day operation of stores.

Manage and Control Company owned store – retail (gadgets and accessories) and amusement store.

Prepares inventory and costing of store

Monitoring of deployed kiddie rides at SM outlets.

Handle and resolve issues to Kiddie rides deployed at SM outlets and store.

Coordinate for the schedule of replacement/repair of deployed kiddie rides

Coordinate with supplier and contractor for the construction of any materials needed on the site or at store

Monitor accurate inventory of stock at the warehouse and deployed units at the malls

Prepare presentation – Financial projection, Marketing and Operation

Do marketing research, ocular inspection for new prospect (Business or location)

Prepare and create plan for new store location – includes viability and ocular inspection.

Interactive Entertainment Solutions Technologies, Inc. 3rd Floor Bonifacio Technology Center

31st St. cor. 2nd Ave., E-Square

Bonifacio Global City, Taguig

May 2005 – May 2014

OPERATIONS MANAGER (2012 – 2014)

PRODUCT MANAGER (2007 – 2012)

PROJECT COORDINATOR (2005 – 2007)

Job Description:

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Maintain accurate and clear documentation for operational procedures and activities.

Handle and resolve daily issues and to work with the staff to improve customer service. Build strong relationship by addressing customer issues and complaints in a timely manner.

Manage and increase the effectiveness and efficiency of Support Services

(Technical Support and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Provide operational support and guidance to staff. Assist in interviewing, recruiting and manage work assignment and allocation for staff. Conduct performance review and provide performance feedback

Prepares/Assists Business Plan and Marketing Activity plan

Involve with field team deployment project (Roll-Out team)

In-charge with documentation and processing of applications

In-charge with Site/Outlet Inspection and Pre-operation testing/certification of outlets

Create and assist marketing events and activities

Conduct product training & orientation of the staffs for the games and operation

Involve from inception to releasing and turn-over to clients of the product and brand.

Create operational process, manuals et al

Close coordination with project management team;

Technical group – for backend inputs and necessary information.

Supplier group – coordination of product delivery and enhancement

Marketing and Sales – update on the progress of the product and they key features of each game or product.

Close coordination with Gaming Regulator (PAGCOR)

Approval of new games

Approval of proposed operational procedure

Compliance with required documents – Application process and other request

Endorsement of completed application and certification of the outlet

Approval of Marketing activity

Close coordination with outlet operators, distributors and other partners

Application assistance -Documentation

Sales and Marketing Support

Set-up of outlet

Technical Support

Handle partners complains and suggestions

Handle Technical/Game Mechanics & Operation Training

Periodically visit outlets periodically for updates and support

Conduct product demonstration and presentation to prospective client/customer

Conduct market study (demographics, competitors’ presence)

Part of MANCOM

Taihon Chemicals & Services, Inc.

Km.20 West Service rd., cor. Sampaguita St., UPS IV Village, Brgy.Marcelo Green, Paranaque City

WAREHOUSE OFFICER

December 2001- May 2005

Job Description:

Handle schedule of:

Merchandise & purchase Inventory

Service Personnel

Service Transportation

Delivery of material to project sites/clients

Pick up of materials from Supplier

Shipment schedule for provincial projects

Service vehicles maintenance

Take charge of project & trading material deliveries

Prepare:

Weekly & Monthly incoming & outgoing delivery report

Quarterly stock release for project report

Physical, mid-year & year-end inventories

Project report- Material costing (Cost Accounting) & reconciliation

Delivery Receipt and Receiving Report

Daily itinerary report of service personnel

Vehicle maintenance report

Close coordination with Purchasing, Sales, Accounting, and Engineering & Service departments for maximum performance and business relationship.

Project site Inventory

Make follow up calls to supplier for the deliveries of materials intended for Projects and trading.

Release & accept delivery intended for project or trading TelePerformance, Inc.

6F Veterans Bldg., Veterans Rd., Taguig City

CALL CENTER AGENT

January 2000- September 2001

Job Description:

Assist team supervisor to generate daily report

Do inbound calls

Credit collection over the phone

Updating company’s database record

Sales & marketing over the phone (Globe, Motorola, Lifeline Arrows, Citibank)

Do outbound calls

Receive call from clients/customers

Customer service (complaints, inquiries & suggestion) EDUCATIONAL BACKGROUND

Elementary:

Saint Francis of Assisi College System

Holy Family Village, Bagumbayan, Taguig,

M.Mla.

Secondary:

Saint Francis of Assisi College System

Holy Family Village, Bagumbayan Taguig

M.Mla

Tertiary:

Pamantasan ng Lungsod ng Maynila

Intramuros, City of Manila

Bachelor of Science in Civil Engineering

(Transferred and shifted to)

University of Perpetual Help-Rizal

Pamplona, Las Pinas City

Bachelor of Science in Industrial

Engineering

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