Director IT

Email: *******.******@*****.***

Mobile: +91-998*******

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EXPERIENCE SUMMAR Y:

16+ years of prolific educating experience in ITES & IT Companies

Operations Expert in the information technology domain with roles essayed in Sales, Operations Management, Project Management and Service Delivery Management expertise in software development, Information/Cyber Security, BPO, Governance and Risk management.

Sales

o B2B Sales of Information Security, Application Performance Management (APM), Application/Product Lifecycle Management (ALM/PLM) and Quality Assurance (QA) Products o Individual revenue contribution: INR 1.5 Crore Team revenue contribution: INR 2.5 Crore

Operations Management:

o Workforce Management in BPO

o IT Operations and End User Computing (EUC) in ITES setup o Governance and Risk Management of IT operations, IT Infrastructure and Business Continuity of Multiple vendors; likes of TCS, Wipro, WNS, Deligenta, Capita and Capgemini.

Project Management

o Liferay and Java software development Project Management for largest Oncology research (Healthcare) organization in USA

o IT Infrastructure change management and delivery across 6 locations India, Sri Lanka and Romania

Career path driven by opportunity and with exalted results in every role essayed

Ability to adapt, learn and deliver with excellence has been the endowed strength that has won laurels for self and the organization associated with

EDUCATION

Course Institute/Company

DBA (Diploma in Business Administration) - 2005 National Institute of Management, Bangalore GDBA (Graduate Diploma in Business Administration)- 2008 National Institute of Management, Bangalore ITIL V3 Foundation Adept Technologies, Bangalore

PMP Trained (36 PDUs) Celtem, Bangalore

Sooraj Sathish

Sales

24%

BPO Operations

28%

IT Infra

Management

13%

Project

Management

16%

IT Governance & Risk

19%

Domain, Tenure & Skills

0 2 4 6 8 10

Sales

Strategic Planning

GRC Management

Vendor Management

IT Infrastructure

Upgrade/Learning

SDLC Management

Team Management

1.23

5.64

1.56

0.21

1.79 1.48

2.52 1.73

SFS Corp WNS mPower Labs SourceOne IonIdea Startup Consulting Aviva Global Services ZON Email: *******.******@*****.***

Mobile: +91-998*******

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EXPERTISE

Category Technical Expertise

Training PMP Trained (36 PDUs)

Certification ITIL V3 Foundation

Languages/Scripts HTML, VBA

Portal Liferay Portal

Databases MS-SQL server, MS Access, MySQL

Operating Systems Windows XP, Windows Vista, Windows 7 and Ubuntu Tools

SD +Plus (Support Desk Tool), MS Office 2003-2010, MS Project, Assyst

(Support Desk Tool), Active Directory, Windows File Server Infosec VA,VM, PIM, IAM, EIP,DLP & Network Infrastructure Security Management App Performance Mgmt. Dynatrace APM & Gomez

Others Load Balancers and Network Infrastructure management PROFESSIONAL EXPERIENCE

Company Name : ZON eCommerce Solutions (P) Ltd.

Role : Director – IT Sales and Services

Profile : IT, Cyber Security & Forensics and Robotic Process Automation (RPA) Tenure : 15th April’18 till date

WORK OVERVIEW

A start-up ZON specializes in IT products and services which caters to varied domains. ZON has products planned for development with appropriate copy rights from the authority of INDIA and also represents global products in INDIA and APAC with distributor and reseller rights.

Product Development

a. Concept, Prototyping, Scoping, Development Lifecycle Management, Marketing Collateral Design inputs, Go-to Market Strategy and Product Maintenance and Enhancement Planning b. Documentation for Copyrights

c. Partner and outsourcing vendor engagements

Cyber Security & Forensics

a. Reseller partners to Credence Security to resell and service their Cyber Security &Forensics product and services

b. Sales strategy, Sales planning, representation in large deals, manage sales and delivery team

RPA

a. Reseller partner to Intelibot.io

b. Sales strategy, Sales planning, representation in large deals, manage sales and delivery team Company Name : Aviva Global Service (P) Ltd

Role : Manager – IT and Business Protection

Profile : IT, IT Security, Business Continuity Management Tenure : 15th September’15 to 06th April ‘18

WORK OVERVIEW

Managed a team of 3 Assistant Managers across IT and Business Protection

IT

a. Manage IT infrastructure governance of outsourced vendor locations across India, Sri Lanka and Romania.

b. Liaise with 3 Vendors and work closely with the senior stakeholders for governance discussions c. Deliver Infra change requirements in the vendor locations as per the requirements of Aviva UK Sooraj Sathish

Email: *******.******@*****.***

Mobile: +91-998*******

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d. Deliver Voice and Data infra requirements and changes.

IT Security

a. Governance of implemented IT security measures by the vendors b. Attend and represent AGS in the Monthly governance forums c. Annual review of the contractual compliance of the IT, Cyber security, Business continuity & People health & Safety by the vendors across India and Sri Lanka

Business Continuity

a. Governance on all BCM events

b. Disaster Recovery planning and management for AGS c. BCM Communication for stakeholders during any DR situation d. Managed successfully a force majeure situation with no impact to business operations. Company Name : Independent Consultant - Start-ups

Role : Consultant

Profile : Sales, Operations and IT

Tenure : 01st March’14 to 30th August ‘15

WORK OVERVIEW

Product Development – Concept, Prototyping, Scoping, Development Lifecycle Management, Marketing Collateral Design inputs, Go-to Market Strategy and Product Maintenance and Enhancement Planning

Project Management – Product Lifecycle Management, Vendor Management, Delivery and Cost efficiency improvement and Management

Operations Management – Training Delivery Management, Business Partner Delivery management.

Sales Operations Process Setup

Project and Operations Process Setup

Business Consulting and Strategy planning

Company Name : IonIdea Interactive (P) Ltd

Role : Technical Specialist

Profile : IT Products

Tenure : 26th April’12 to 21st February 2014

WORK OVERVIEW

Business Development – Acquiring new business opportunities

Account Management – Managing current accounts

Solution sales – Solution sales of IT Products (Infosec, Application Performance Management (APM), Application Lifecycle Management (ALM) and Quality Assurance (QA)) Company Name : Source One Management Services (P) Ltd Role : Project Manager

Profile : IT Software

Tenure : 4th July’11 to 22nd September’11

WORK OVERVIEW

Business Development – Acquiring new business opportunities on Liferay Technology

Liferay Software services practice management – Resource Hiring and Management, Process and Policy definition for the vertical, Project Delivery

Presales and Business Analysis- Complete presales and Business analysis activity in the Liferay Technology Company Name : TransIT mPower Labs (P) Ltd

Role : Project & Presales Manager

Profile : IT Software

Tenure : 30th November’09 to 30th June’11

Sooraj Sathish

Email: *******.******@*****.***

Mobile: +91-998*******

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WORK OVERVIEW

Project Management – Executed the largest project for the organization, handled multiple Liferay Projects

Managed Liferay Fresher’s training department of the organizations

Achieved successful business Objective for the Training department

Managed revenue, resource and training delivery for the department

Managed Presales and Business Analysis department

Improved conversion rates for proposals submitted for 2 consecutive quarters

Improved requirement elicitation process with co-ordination with the technical team Company Name : WNS Customer Solutions Pvt Ltd.

Role : Member of Command Center -> Network Engineer Profile : Insurance - BPO

Tenure : Working since 18th February 04 to 6th November’09 WORK OVERVIEW

Managing and overseeing the service delivery of the IT Support Helpdesk Team with 17 Support desk personnel

Constant interaction with project and Business client for the Business’s Service Delivery

Achieved all agreed service Levels for the Business

Successful implementation of new Projects/Processes

Training the IT Helpdesk team on current Trouble shooting and future requirements

Interaction with Business sites for implementation and improvement of Services and business goals

Reporting and Analysis for technological issues raised and escalated

Successful Change execution for the business site.

• Attending conference calls and setting up survey results for the team.

• Analyzing the metrics and providing proactive support and forecasting future business cycles for these processes.

• Direct interaction with Business Clients through Dial Com & Conference calls

• Monitoring the agents at every interval, to ensure Process Service levels are achieved.

• Responsible for the extraction, analysis and presentation of key Process data.

• Sending daily reports to Process heads and clients

• Having meetings with managers about the performance of the team on weekly basis.

• Assuring Assistant Managers about the targets and revenue to be generated for the month.

• Working closely with the IT team to ensure the leads are distributed evenly according to the time zone.

• Maintain the Process attendance, and leave records.

• Constantly working on process improvement.

• Awarded the Enabler Award for service rendered for the better functioning of the process.

• Working closely with the values of the company

Company Name : SFS Corp.

Post : Marketing Executive

Profile : Banking – Sales & Marketing

Tenure : Worked from 01st June 2000 till 31st August 2001. WORK OVERVIEW

• B2C sales HSBC Credit Card, catering to corporate market. PS: I do not divulge my Passport, date of birth and other information on the resume, which would be provided, need to know basis

Sooraj Sathish

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