Executive Assistant Sales

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VERONICA ARELLANO

Wesley Chapel, Florida • ***44

Cell: 813-***-**** • Email: *********.***@*****.*** Customer Service Sales Support Market Research

Team Leadership Program Management Business/Sales

Analysis Training Product Development Recruiting

Microsoft Office CRM – Sales Force IT Professional Work Experience:

Gulf Controls Corporation – GCC

Executive Administrative Assistant to the CEO, President and Sales Manager September 2017 – July 2020

Responsible for organizing and carrying out all l office and clerical activities assigned and assisting with all duties, including document control, necessary to maintain the Quality Management System.

● Support the inside and outside sales department with administrative needs

● Enter sales leads in “Sales Force” CRM and assign them to a salesperson

● Follow-up on sales leads, close leads internally and with Principals

● Prepare quotes/talk to customers, gathering information for the sale

● Coordinate and assist in the GCC Annual Customer Appreciation Event

● Open credit applications for new accounts/customers in Epicor - P21

● Generate sales forecast/margin reports for Monday Sales & Executive Strategy Meetings

● Develop Lobby Slides to welcome our Principals and Customers

● Generate monthly - Point of Sale, (POS) reports for internal use and Principals

● Greet visitors and arrange contact with the appropriate department

● Support and participate in the organization’s ISO9001:2015 QMS – Quality Management System, (continual improvement program)

● Coordinate scheduling/production reports with the appropriate departments

● Manage expenses/report for the CEO, President and Sales Manager

● Coordinate company luncheons and meetings

● Responsible of the company calendar and the attendance report

● Coordinate travel reservations as needed

● Consolidate monthly, 4 company credit cards, including AVIS and UATP

● IT Support for the Tampa and Miami locations

GCC Corporate Management was extremely committed to “Giving Back to Others.”

I was chosen by Executive Management to Construct and Implement the GCC - Community Involvement Program, 2 years in a row

Utilized my positive attitude, organization skills and caring staff to produce numerous successful programs that helped many! I am very proud of this achievement as are the GCC employees

2

National Settlement Services NSS

Director of Training and Development

March 2016 – September 2017

● Support staff employees to make sure they meet their quotas, complete tasks, add/disburse funds accordingly and gain/retain clients

● Operate as the lead point of contact for all matters specific to our customers

● Train and coach current employees and recruit and train new hires for 2 weeks before they are sent to the floor

● Implemented a company “Continued Education Program” throughout all company levels. Assure Core Values are followed and understood

● Seek potential candidates within the company to fill valuable positions

● Build and maintain strong, long-lasting customer relationships, loyalty

● Ensure the timely and successful delivery of our solutions per customer needs and objectives

● Create Excel Spread sheets for all the necessities within the company

● Review and approve charges for over 35 Account Managers and 15 Senior Account Managers

● Interview new candidates for key company positions and train new hires to use our software and understand our programs

● Analyze Settlement amounts

● Analyze average CPC, Creation and Presentation of new products and software for the company

● Training and coaching 3 main departments of the company Ecuabits C.A.

Bilingual Administrative Assistant and IT Professional June 2006 – March 2016

● Handle the Tampa Bay area, giving detailed information and daily reports of customers and software

● Coordinate sales and executive meetings

● Update Social Media to market company sales

● Answer customer technical questions, on phone, email, etc.

● Coordinate travel reservations

● Prepare customer estimates

● Process payroll as needed

Education:

● Hillsborough Community College

Computer Science

2011 – 2014

● Pontificia Universidad Catolica del Ecuador

Business Administration, Marketing

1995 – 1997

References: Upon Request

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