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Computer Repair Lead

Location:
Houston, TX
Posted:
July 21, 2020

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Resume:

Gavin Trinidad

Greater Houston

linkedin.com/in/gavin-trinidad-521ab516a

*************@*****.*** 281-***-****

Summary

I have some degree of customer service. I used to work for RadioShack before they closed down. While I was with RadioShack, I was given the opportunity to work with Sprint in the same building. I am a patient individual and one who is detail oriented. I recently completed my CompTIA A+ Certification exams and currently A+ certified. I would like to position myself to where I can kick start my IT career and hopefully enhance my skills necessary to thrive in the IT business.

Experience

Computer Repair Lead

CSAT Solutions LP

Nov 2019 - Present (9 months +)

*Conducts inventory of repair line tools daily; places order as needed

*Assigns units for repair to staff

*Offers assistance and support to repair line staff

*Conducts audits of processes and procedures and reports the findings to manager

*Communicates the status of parts and units being processed to manager

*Supervises employees to ensure they follow the company’s policies and practices, including; counseling, time approval, performance management, etc.

*Interacts with various internal groups as necessary to report status of units in repair process

*Ensures processes for received and shipped units are followed

*Completes other tasks as assigned by manager

*Conducts diagnosis of problems according to customer complaint

*May communicate with or conducts rework to ensure successful and efficient repair of units

*Completes repair ticket (traveler)

Computer Repair Technician

CSAT Solutions LP

Jan 2019 - Present (1 year 7 months +)

*Reviews customers complaint to determine details of equipment problems

*Disassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devices

*Conducts diagnosis of problems according to customer complaint

*Advises customer call center concerning equipment operation, maintenance, or requests approval for advanced repair

*May communicate with or conducts rework to ensure successful and efficient repair of units

*Repairs laptop or desktop units according to requirements, using hand or power tools and measuring devices

*Reassembles machines a er making repairs or replacing parts

*Analyzes equipment performance assess equipment functioning

*Cleans, or adjusts mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair

*Inspects units for cosmetic defects and reports findings in traveler Gavin Trinidad - page 1

*Completes repair ticket (traveler)

*Installs and configures new equipment, including operating so ware or peripheral equipment as required

*Reads and researches specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments

*Maintains repair parts inventories and places order for any additional parts needed for repairs

*Reinstalls so ware programs or adjust settings on existing so ware to fix machine malfunctions

*Compares findings with the customers reported problem and advises customer call center of failures found

*Runs basic tests (mri and e-test)

*Learns and uses new processes and procedures for the WUR repair line

*Other duties as assigned by supervisor and manager Customer Service Representative

HEB

May 2017 - Jan 2019 (1 year 9 months)

· Communicates supply needs to Front End Manager.

· Assist Customers in the location of product.

· Maintains a clean environment in the front elevation of the store.

· Cleans and picks up trash and debris from landscaping around the store.

· Participate with a total store mindset.

· Provide excellent customer service

· Responsible for cart collection from the parking lot to ensure customer convenience.

· Removes trash from carts prior to returning to the cart storage area.

· Cleans, sweeps, mops, dusts, and maintains entire store's cleanliness and safety. Customer Service Representative

Radio Shack / Sprint

Oct 2016 - Mar 2017 (6 months)

· Ensuring high levels of customer satisfaction through excellent sales service

· Sell a full range of telecommunications products and services to our customers in a professional and customer friendly approach

· Assessing customers’ needs and providing assistance and information on product features

· Welcoming customers to the store and answering their queries

· Process POS (point of sale) purchases.

· Create additional sales opportunities through creative marketing campaigns and community involvement Education

Altierus Career College

CompTIA A+, Computer Information Technology

2017 - 2018

Licenses & Certifications

CompTIA A+ - CompTIA

Issued Mar 2019 - Expires Mar 2022

Skills

Computer Repair • Troubleshooting • Windows • Wireless Networking • Computer Maintenance • Sales • Retail

• Telecommunications • Computer Hardware • Hyper-V Gavin Trinidad - page 2



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