Charish Dianne A. Mascariñas

Block * Lot ** Palm River Subdivision Phase 2, Biasong Talisay City, Cebu

aderem@r.postjobfree.com

**** - *******

PERSONAL INFORMATION:

oDate of Birth: August 06, 1987

oPlace of Birth: Cagayan De Oro City

oNationality: Filipino

oMarital Status: Married

EMPLOYMENT ACHIEVEMENTS:

Optum Global Solutions

oTop TL in Training (Exceeding Quality, AHT & Attendance) - 2017

oTop TL for Q1 – 2017

oTop TL for Q2 – 2017

oTop TL for Q3- 2017

oTop TL Year to Date – 2017

oHighest Vital Signs Manager Effectiveness at 98% with Lowest Retention rate at 15% for 2017

oTop TL for Q1- 2018

Convergys Cebu

oTop Team Leader Q1 2015

oTop Team Leader Q2 2015

oThe only Assistant Leader chosen to on board a newly open TWC site – TWC Mega Mall

EMPLOYMENT HISTORY:

Performia Australia (August 2018 - Present) - HR/Recruitment Consultant -Home base

Roles/Responsibilities:

oRun and deliver the Full cycle hiring flow.

oIndependently manage the screening of different projects.

oScore and Evaluated candidate’s questionnaire align to the company’s policy.

oWritten effective job ads using Onlinejobs, Jobstreet, Indeed, Gumtree, Bdjobs.com (Bangladesh job Site), LinkedIn, Seek & Facebook

oInterview Candidates using Skype

oComplete reference checks.

oWritten Overview Reports

oMeet and exceed screening conversion targets (test completions)

oComplete other task with no follow up required.

oDid reception and managed candidate inquiries while doing HR duties.

oCommunicated with client's regarding updates per projects.

Optum Global Solutions (November 2016 – May 2018) – Assistant Manager

Roles/Responsibilities:

Team Leader

oTake part on screening newly hired agents that are profiled to our Department (pioneering account)

oDo Interviews and Validation

oProvide real time feedback and coaching to team members based on their performance on a daily basis.

oInitiate and Facilitate Training and Product Refresher.

oConsistently monitor performance by gathering data from (CMS,IEX, Insights, Nice)

oDo Side by Side & Live Monitoring to ensure real time feedback to correct impacting behavior.

oValidate & Process payroll.

oProcess Asset Movement (Machine Movement from Training to Production)

oDeliver Interim and Annual performance appraisal.

oDo Weekly Calibration (QA and Knowledge Touch base)

oWeekly/Monthly Meeting with the client (Team performance, Retention, Attendance)

oMeet or exceed all deadlines for reporting.

oTake on additional duties on project or site committees while maintaining daily duties

Convergys Philippines Services (Oct 2009-May 2016)

Team Leader (April 2013 - May 2016)

Floor Assistant (September 2012 - March 2013)

Technical Support Representative (Oct 2009 - August 2012)

Roles/Responsibilities:

Team Leader

oCoach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.

oCommunicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.

oConsistently monitor team to proactively identify potential problems and ensure appropriate parties are engaged through to resolution.

oMaintain relationships within the supporting business units to help resolve issues related to team members, e.g., Human Resources, WFM, Quality, etc.

oMeet or exceed all deadlines for reporting.

oAnalyze trends and creating action plans that determine a solution.

oExposed to Microsoft Word, Outlook, Excel & Power Point.

oDemonstrate teamwork by supporting and assisting other Team Leaders.

oUsing strong communication skills, participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc a.

oTake on additional duties on project or site committees while maintaining daily duties

oResponsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

Concetrix (Linksys) Cagayan De Oro (March 2009- October 2009) - Technical Support Representative

oAssist customers on Modem and Router Installation

oInternet Troubleshooting

oHandle customer complaints and escalations

People Support Cebu (May 2008- March 2009) - Customer Support Representative

oProvide customer satisfaction by assisting customers on how to book, schedule and cancel flight, hotel and car reservations.

oHandle Customer complaints and escalations

EDUCATIONAL ATTAINMENT:

University of Cebu

A.B. Industrial Psychology

College Graduate (2004-2008)

Xavier University

B.S. Developmental Communication

College (2004)

St. Mary’s Academy of Tagoloan

High School Graduate (2000-2004)

Sta. Ana Elementary School

Elementary (1994-1999)

CHARACTER REFERENCE:

Metushael Manulat

Service Delivery Leader (Optum)

091********

Clint Regalado

Training Manager (Optum)

094********

Marie Carmen Valencia

Sale Operations Assistant (HelpFlow)

092********

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