Desktop Support Engineer

Dylan York

Cell #: 214-***-**** Email: ***************@*******.***

Skills

Proficient in All Microsoft Consumer Operating Systems and Office Suites.

Proficient with Windows Server 2008, 2012, 2012R2, 2016.

Backgrounds in Java, C#, PowerShell, .NET.

Windows Automation

Hardware Maintenance and Repair.

Basic Networking.

Work History

C-III Capital Partners

8/19 - 4/20

Desktop Support Specialist-

Responsible for all technical issues for 5 offices nationwide.

Created custom powershell scripts to automate the resolvement of common issues.

Successfully led a project to update over 100 machines to the latest windows version and patching known security vulnerabilities.

Service King Collision Repair Centers LLC.

7/15 - 7/17

Desktop Support Specialist -

Responsible for 62, location integrations from mergers, acquisitions, and new construction; team lead for 24 of those locations. Duties included full system integration, installation of Dell servers, SilverPeak SD-WAN, Aerohive/Aruba/Dell Wi-Fi, patch panel, backup power supplies, equipment racks, broadband connections, T1 connections, and analog phone systems including paging units.

Assisted telephony engineering team with migration to a centralized VoIP environment from H.232 to SIP employing Avaya CM 7.0, Avaya SM 7.0, AudioCodes MP114, and eFax.

Assisted network engineering to migrate 250+ locations from MPLS to SD-WAN.

Organized and created software installation documentation with version control and tracking for insurance partner estimate platforms, portals, and compliance utilities.

Created several quick access PowerShell installation scripts for DFS software deployment and network resource mapping.

7/17 – 6/19

Desktop Engineer-

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Designed, implemented, and maintained Microsoft WDS and MDT environment to facilitate re- image and deployment of new PC’s and Laptops.

Successfully led project to swap out over 400 laptops for Corporate and Field personnel during our annual Conference.

Created custom PowerShell DSC scripts to ensure accuracy of all patches and applications on all PC’s and laptops.

Deployed USMT to handle transfer of user data during re-image process.

Assisted systems engineering team with redesign of Domain OU Structuring and Group Policies for Active Directory.

Led successful project to virtualize over 100 physical servers in the field using Hyper-V Server.

Led successful project to restructure Active Directory (migrated forests) and implement new Group Policies companywide.

Telvista Inc.

Technical Support Agent July 7th 2014 - March 1st 2015 Promoted to Technical Support Master and Work from Home Associate - March 2nd - May 7th.

Was responsible for Troubleshooting Tier I technical issues with Computers, Set Top Boxes, and Home Networking Equipment.

Logged errors and created tickets for daily issues and ensured resolution of all Verizon FiOS customer concerns.

Education

North Mesquite High School, Graduated 2012.

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