PERSONAL DETAILS
Surname : Ncayiyana
Name : Sindiswa Valentia
Gender : Female
Date of birth : 1994/02/14
ID number : 940-***-**** 085
Physical address : 11 Mookswane crescent, Lotus Gardens 0008
Email Address : *************@*****.***
Contact number : 071*******
Marital status : Single
Nationality : South African
Home language : IsiZulu
Other language : English and Xhosa
EDUCATION
Last school attended : Marburg Secondary School
Highest grade passed : Grade 12
Subjects passed : Life Sciences;
Physical Sciences, Life Orientation,
English, Afrikaans, Geography
University : Walter Sisulu University
Degree : Bachelor of Social Science
Stream : Sociology, Criminology and elected with Politics
Date : 2017-2019
WORK EXPERIENCE
Name of Employer: Aegis global and outsourcing
Campaign: Telkom
Position: Sales Representative
Duties:
Make outbound calls to customers to sell telkom products
Promote telkom brand and product
Offer service and assistance to customers
Respond to customer enquiries,problems and resolve them
Create and maintain good relationship between customer and company
Skills Acquired:
Listening skills
Communication
Handling customers queries
Time management
Handling Objections
Verbal and written communication skills
MS Word,Excel and Outlook
Name of Employer: Mugg and Bean
Position: Waitress
Duties:
Hosting
Clearing and setting tables
Operations
Placing orders for customers
Waitressing
Skills acquired:
Attention to detail
Listening skills
Multitasking
Learning to Deal with all types of situations
Understanding customer priorities
Product Knowledge
Professional personal presentation
Organizing and planning
Stress Tolerance
Verbal and written communication skills
Name of Employer: Thirst Bar Services
Position: Bar Tender and Cashier
Duties:
Collecting money from customers
Giving good customer service
Planning and organizing
Learning to deal with all types of customers
Stock bar
Taking orders
Dispense correct change
Skills Acquired:
Verbal communication skills
Professional personal presentation
Organizing and planning
Attention to detail
Multitasking
High level accuracy
Cash handling
Ability to assist customers
Name of Employer: Aegis global and outsourcings
Campaign: TUI UK Campaign
Position: Outbound call centre
Duties:
Make outbound calls to customers and upgrade plane seats
Promote Thompsons brand and product
Offer service and assistance to customers
Respond to customer enquiries,problems and resolve them
Create and maintain good relationship between customer and company
REFERENCES
Name of contact person : Audricia Singh
Position held : Team Leader
Company name : AEGIS Global and outsourcing
Contact number : 073*******
Name of contact person : Thobeka Hlela
Position held : Front of house manager
Company name : Mugg and Bean
Contact number : 071*******
Name of contact person : Reggie
Position held : Manager
Company name : Thirst bar services
Contact number : 078*******
Name of contact person : Zamazwide Nxumalo
Position held : Team Leader
Company name : Aegis
Contact number : 082*******