RYLEE BLANCHARD

**** ******* ***** **, ******, Calgary AB

403-***-****

aderdn@r.postjobfree.com

SUMMARY

Outgoing Manager skilled at operating in fast-paced environment with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling clients/customer requests. Analytical problem- solver successful at managing time and preparing for future guest expectations.

Self-motivated and dependable Manager capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations and general inquiries. Offering 5 years of experience working in the hotel industry & over 13 years of experience in the food and beverage industry.

Seasoned Manager successful at leading, motivating and developing teams of up to 28 employees devoted to hotel operations. Top-notch skills include leadership, decision-making and time management built over a decade of working in this field.

Attentive supervisor with years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Responsive team leader with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.

Recently moved from Ontario and looking to take on a new long-term position with growth potential.

#readytowork

Willing to relocate: Anywhere

WORK EXPERIENCE

OPERATIONS MANAGER/BUSINESS CONSULTANT

Kareem’s Learning Centre - Brooks, AB August 2018 to Present

•Assisted owner in opening small education business that assists children and children/adults with disabilities.

•Overseen high-level HR duties, such as attracting talented educational staff, improved organizational processes, and worked to improve quality, productivity, and efficiency.

•Understanding of policy, planning, and strategy in opening a small business.

•Ability to develop, implement and review policies and procedures and to train management in how to do so as well.

•Ability to oversee budgeting, reporting, planning, and auditing.

•Understanding of necessary legal and regulatory documents upon opening the company.

•Addressed problems and opportunities for the company.

•Built multiple local alliances and partnerships with other organizations.

•Mainly responsible for managing activities that are part of the production of educational services for a new and growing company.

•Used my communication, motivational & strong negotiation skills to manage both the operations process, embracing design, planning, control, performance improvement, and operations strategy.

•Used my organizational skills and awareness of the internal (owner) and external customer needs.

BANQUET MANAGER

Senator Hotel & Conference Centre - Timmins, ON 2014 to 2018

Managed the Banquet Department which included the Grand Ballroom & 4 smaller conference/meeting rooms where high- end, fine dining events & functions for up to 650 persons were held.

Marketing, selling and scheduling reservations for the conference rooms and banqueting facilities.

Operating the Banquet Department profitably by ensuring that each event ran efficiently so each client was satisfied with their experience.

Took payment for each function via money order, cheque, cash, debit, or credit card; completed nightly paperwork for billing, inventory & cost purposes.

Managed the food and beverage team by hiring, training, briefing & supervising a total of 28 banquet servers and bartenders.

Created biweekly banquet staff schedules and posted them on our online forum where I communicated regularly with the Food & Beverage team.

Ensured the Grand Ballroom was cleaned and reset properly so as to be ready for the following event(s).

Liaised with other heads of departments at the Hotel, particularly the Executive Chef, the General Manager/Owner, and the Dining Room Manager to ensure each client was satisfied with their experience.

Greeted organizers, VIPs and hosts and liaised with audio-visual experts, DJs, bands, and staging experts. Maintained records of food costs, labour costs, banquet inventory, etc.

Provided function employee lists and hours for gratuity distribution.

Was responsible for handling large amounts of cash, using the POSI system and ensuring that liquor inventory was properly accounted for after each event.

SHIFT SUPERVISOR/HEAD SERVER/ HEAD BARTENDER

Boston Pizza - Timmins, ON 2011 to 2015

Supervised the floor as the Head Server or Bartender to ensure other servers tended to their guests promptly, resolved any guest satisfaction issues and maintained my own section while doing so.

Maintained a clean and organized bar, trained other bartenders to follow the same cleanliness protocols: completed weekly/ nightly inventory, restocked alcohol and beer, upheld highest standard for cleanliness, utilized Point of Sale (POS) system effectively, monitored guests for intoxication and immediately reported concerns to general management.

Waited on multiple customers at the bar and throughout the bar area, while supervising up to 10 other servers effectively. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for; Upheld strict cash handling procedures among other staff members.

Poured drinks using standard pour according to specifications while managing strict beverage control to minimize waste; trained other bartenders to follow the same strict pouring specifications.

SKILLS

•Thrive in fast-paced environments

•Excellent conversationalist & friendly, social personality; works well independently, with little or no supervision, as well as part of a team.

•Very flexible schedule (available days, afternoons, nights & weekends).

•13 years experience as a Server, with 4.5 of those years being Management in a fine dining atmosphere, 2 of which leading in a Supervisory role.

•Recent Operations Management experience in consultant capacity assisting in opening a small educational local business.

•Smart Serve certified since 2006

•Staff leadership; Scheduling; Inventory; Hiring; Training; Profit assessment; team member development; Training and mentoring; Reporting.

•Marketing and sales experience; Sales techniques; Service-oriented mindset; Community relations.

•Cultural Competency

•Budgeting

•Microsoft Office

•training

•Scheduling

•Event Planning

•CPR

•Management of up to 28 staff members

•Organizational Skills

•Scheduling

•training

•Time Management

•POS-Point of Sales

•Cashier

•Operations

•Cash Handling

•Inventory Control

•Inventory Management

•Customer Service

•Data Entry

EDUCATION

Bachelor of Science in Nursing in BScN

Laurentian University

2007 to 2010

High School Diploma

Timmins High & Vocational School

2002 to 2006

ADDITIONAL INFORMATION

It has not been added to my resume that I was previously an employee of other hotels and restaurants. My father is an executive chef and my mother was a housekeeping manager for years so I have grown up around the Food Service Industry. Working in mostly hotels, restaurants and small businesses has given me the skills required to advance my career in a short time. I am new to the province of Alberta and am originally from Ontario. I am looking forward to new challenges in the province of Alberta and am willing to relocate if the right position were to present itself. Although certain food service positions were not added to my resume because they were over a decade ago, I am more than willing to discuss them if necessary. I am looking forward to new opportunities in this beautiful province and am available to work immediately.

REFERENCE LIST

1.Ali – General Manager, 867-***-****

2.Ameena – Owner of Kareem’s Learning Centre, 403-***-****

3. Tanveer Khan – Owner/General Manager of Senator Hotel & Conference Centre, 647-***-****

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