Desktop Support Sales Representative
Resume:
Contact
970-***-**** (Mobile)
************@*****.***
www.linkedin.com/in/dylan-
woods-7b5536126 (LinkedIn)
Top Skills
Computer Diagnostics
Computer Hardware
Cisco IOS
Languages
German (Elementary)
Spanish (Limited Working)
English (Native or Bilingual)
Certifications
Networking Basics
MTA: Windows Server
Administration Fundamentals
MTA: Networking Fundamentals
Network Infrastructure
Windows Operating System
Fundamentals
Honors-Awards
Sigma Alpha Pi
Dylan Woods
Retail Sales Specialist at Mosaic North America
Fort Collins, Colorado Area
Summary
Dylan Woods has 5 years of experience in systems and network administration across various operating systems and architectures. He has attained proficiency in Microsoft technologies, services, solutions, and platforms; Hardware procurement and acquisitions, installation, as well as maintenance of workstations and servers. NAS, SAS, and Fibre Channel network storage technologies. As well as file sharing protocols like NFS and CIFS, designed to setup communication between storage repositories and backup systems through Windows Server iSCSI targets and FreeNAS systems. Virtualization technologies like Hyper-V, VMware, Virtualbox, XenServer/XenCenter, Microsoft Azure, and Amazon Web Services. Office 365 administration, Exchange, Sharepoint and file sharing. Experience
Woods Group LLC
Systems Administrator
April 2018 - Present (2 years 4 months)
Fort Collins, Colorado Area
Microsoft Desktop Support, Network/Server Administration, Managing Client Devices and Peripherals, Installing Hardware, Software, and OS, Virus and Malware Removal and Protection, Cloud-based Solutions, Managing Cisco Network Devices, Creating Automated Catalog Files and Tasks. Mosaic North America
Retail Sales Specialist
December 2019 - May 2020 (6 months)
Fort Collins, CO, United States
ActionLink
Field Sales Representative
April 2019 - December 2019 (9 months)
Fort Collins, Colorado Area
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This role represents our multinational client, Intel, where we will play a key role in showcasing their cutting-edge core processing computing technology, which is one of the world's leading and most valuable component brands in today's digitally based economy. It is a goal of ours to help make consumer electronic purchases easier, more enjoyable, and more informative for the customer. Job Duties:
-Build strong relationships and rapport with Best Buy customers and personnel.
-Assess customer needs and recommend Intel products.
-Proactively engage customers through the sales process.
-Close customers on computer products and services.
-Complete same-day online reports to document visits, including submitting digital photos.
-Complete all required training by required deadline.
-Maintain consistent communication with District Manager via phone and email Batteries Plus Bulbs
Store Associate & Mobile Device Repair Technician
June 2018 - September 2018 (4 months)
Fort Collins, Colorado
• Accurately completed cash register transactions.
• Adhered to all store retail procedures and policies.
• Championed promotional items to achieve sales goals.
• Cleaned shelves, tables, and counters.
• Educated customers about product options to exceed their experience.
• Effectively executed visual merchandising and marketing initiatives.
• Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.
• Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
• Received and processed cash and credit payments.
• Represented the store as a gatekeeper in a positive and professional manner.
• Served multiple customers at once in a stressful environment.
• Watched for, recognized, and prevented security risks.
• Informed customers about current promotions and sales encouraging them to take advantage
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• Informed customers about current promotions and sales encouraging them to take advantage
CPR - Cell Phone Repair
Repair Technician
February 2018 - April 2018 (3 months)
Fort Collins, Colorado
Repaired numerous electronic devices ranging from computers, phones, tablets, game consoles, and various other consumer electronics, checked in and diagnosed customer devices when they came in the store, sold device accessories such as cases and screen protectors, answered phone calls in regards to customers devices and estimates, provided support and pathways to take over the phone, called customers in regards to completed repairs and part orders, maintained a clean and tidy storefront, accomplished closing duties like vacuuming, locking the store, cleaning the glass case, counting the register, and various other closing tasks, answered estimate requests through email and kept track of part orders, kept an organized repair queue and inventory system, wrote detailed notes on repair process and kept track of steps, followed through with customer after completion, post tested device through a 15 point inspection on hardware.
ICG
Desktop Support Technician
January 2015 - June 2017 (2 years 6 months)
Fort Collins, Colorado Area
Remote Desktop Support Technician.
Old Town Computers
Student Intern - IT Support Technician
September 2016 - December 2016 (4 months)
Fort Collins, Colorado Area
Duties spanned a wide variety of IT aspects. I was able to apply my knowledge and skills obtained through education into a fast-paced work environment. I utilized and honed my customer service and interpersonal skills, and provided onsite support to various businesses throughout Northern Colorado. Education
Front Range Community College Larimer Campus
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Associate of Arts and Sciences - AAS, Cybersecurity & Cloud Computing · (2017 - 2019)
Front Range Community College Larimer Campus
Associate of Arts and Sciences (AAS), Network and System Administration/ Administrator · (2015 - 2017)
Colorado Early Colleges Fort Collins
High School Diploma, High School/Secondary Diplomas and Certificates · (2012 - 2015)
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