Food Customer Service
Resume:
KELLY
ESAETE
***********@*****.***
***,** ******, *****, ****** Arab Emirates 00
Bio: Single
Nationality : Ugandan
Visa : Canceled visa
SKILLS
Cashier experience
Cashiering
Cashier abilities
Bill Computation
Guest Relations Management
Cash handling expert
Stocking and replenishing
Upselling techniques
Item promotion
Food and beverage pairings
Food running
Wine service
Daily specials memorization
Menu presentation
Bar terminology expertise
Dining area cleanliness
EDUCATION
Uphill College
Kampala Uganda • 2012
High School Diploma: College Student
Makerere University
Kampala Uganda • 2015
Bachelor of Science: Tourism And Travel Services Marketing Operations
PROFESSIONAL SUMMARY
Cheerful waitress/cashier offering 4 years of experience in fast-paced service industry settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.
WORK HISTORY
Abu Dhabi Golf Club - Waitress/cum Cashier
Abu Dhabi Golf Club 1/10/2019 to 1/july/2020
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Suggested appropriate food and drink pairings to increase per-ticket sales
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
Nakumatta Supermarket - Cashier
Kampala, Uganda • 06/2016 - 08/2019
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Reviewed and resolved differences between accounting information and cash drawer
Restocked, arranged and organized merchandise in front lanes to drive product sales
Checked prices for customers and processed items sold by scanning barcodes
Assisted customers by answering questions and fulfilling requests
Operated cash register for cash, check and credit card transactions with
Processed POS transactions, including checks, cash and credit purchases or refunds
Worked closely with supervisors to solve problems and handle customer concerns
Trained as and provided back-up coverage to provide customers with optimal support
Served needs of more than 100 customers in busy environment
Completed manual and machine counts of funds for transactions valued
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Mentored new team members on POS system operation, customer service strategies and sales goals
ACCOMPLISHMENTS
Trained and mentored 5 employees.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
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