Customer Service Safety

Lula Garmond

Humble, TX ***** 713-***-**** *********@*******.***

FLIGHT ATTENDANT

Customer-Focus Value-Driven Service & Safety

Experienced Flight Attendant with 10+ years’ experience in domestic and international commercial flights.

Committed to ensuring the safety, security, and comfort of passengers and crew through service excellence, emergency preparedness, and compliance.

Impeccable work ethic with high-energy; valued for outgoing personality, multitasking strengths, and calmness under pressure.

Focused on navigating cultural challenges while jumping time zones and lead international airline crews to deliver an exceptional customer experience.

Key Qualifications:

– Passenger & Crew Safety

– Emergency Procedures

– FAA Rules & Regulations

– Federal Aviation Regulations

– Customer Service

– Passenger Communications

– Aircraft Operations & Security

– Plane Evacuation Protocols

– Time Management

– Organizational Skills

– Team Leadership

– Occupational & Public Safety

– Inventory Management

– Staff Training & Mentoring

– Pre-and Post-Flight Checks

Professional Experience

2015 to Present United Airlines Houston, TX

Flight Attendant & Ground, Inflight Instructor

Adjusted work activities to adapt to changing work conditions, such as scheduling changes. Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements. Conducted thorough aircraft preflight procedures to ensure a safe journey.

– Served meals and refreshments and provided exceptional service to passengers, consistently earning recognition from flight crew and receiving positive feedback from passengers and crew members.

– Ensured adherence to FAA and company regulations, while trained in emergencies, reassured passengers during flight, including during severe weather conditions or turbulence.

– Used computers and computer systems to receive information, communicate with others, and to complete work tasks. 2005 to 2015 Express Jet Airlines Houston, TX

Flight Attendant

Provide outstanding customer service to all passengers and ensure passenger and cabin safety. Facilitate daily workshops, oversee training manuals, and other documentation. Provide one-on-one assistance to flight attendants. Manage inventory of headsets, alcoholic beverages, and sales transactions before landing.

– Managed passenger safety during rejected takeoffs, cabin depressurizations, and emergency landings. Honored with

“Award of Excellence” for outstanding leadership during tenure.

– Recognized for superior service delivery and “above and beyond” approach to meeting passenger needs and ensuring their safety, comfort, and well-being.

– Mentored 20+ new flight attendants, providing training in customer service, safety techniques, and health and sanitary standards, improving the overall service quality.

– Streamlined inflight catering services by ensuring thorough preflight checks to make sure all supplies are available in enough quantity for long flights.

– Played a key role in new hire process by conducting an initial resume search, screened, and interviewed candidates. Achievements & Training

a

2014 Award of Excellence Recipient – Express Jet

COBAS, Mentor for New Hires Participant – United Airlines FAA Certification for 777-300

Contact this candidate