Manager Project

Hollie Ybarra

817-***-**** ****************@*****.*** www.linkedin.com/in/holliehaywoodybarra

Senior Manager

Leads complex and broad-reaching initiatives across the organization that produces value and long-lasting results

Solutions-oriented leader with 15+ year track record of driving large-scale initiatives in collaboration with multiple internal and external business partners. Expert at evaluating organizational change implications to develop and execute appropriate change plans. Expert at leveraging project management approaches to lead projects and initiatives that drives successful business outcomes. Excels in fast-paced, challenging environments. Technologically adept self-starter and flexible team player leveraging strategic planning/analysis expertise to meet tight deadlines.

Project Management Consultative & Strategic Partner Approach Team Collaboration Human Resources

Client Relationship Management Risk Mitigation Strategy Development Performance Management

Business Needs Alignment Program/Project Optimization Relationship Building Action Plans

Leadership Experience

OneSource Virtual Sept 2019 – Present

Associate Engagement Manager

Drives full-cycle project management from inception to implementation, following Workday’s Implementation Methodology and ensure engagements comply with Workday and OSV standards. Support customer/Workday/OSV project team to provide excellent customer service and ensure timely deliverables within budget.

Key Contributions

Maintain project financials, optimizing project P&L, retaining accurate forecasting, and ensuring properly planned projects.

Track issues and risks, facilitate quick resolution, and initiate required escalations.

Deliver project-specific direction to team members to enable transparent communication and effective touch-points.

Northrop Grumman Irving July 2008 – Sept 2019

HR Service Center Manager Oct 2017 – Sept 2019

Directed team handling global background investigations and served as Vendor/Supplier Manager for background and drug test vendors. Led process improvement efforts for Talent Acquisition Organization. Directed data clean-up efforts for enterprise-wide education data, partnering with compensation and recruitment.

Achievement Highlights

Restructured background investigations process by leading project team to implement international and domestic platform, transitioning to electronic solution.

Streamlined data analytics and drove process improvements that reduced staff while maintaining highly effective metrics.

Payroll Analyst 2 – Debt Recovery/Claims Nov 2015 – Oct 2017

Initiated learning all aspects of payroll processing to streamline claims and recovery processing, proactively developing checks and balances to prevent claims. Implemented utilization of collection agency to assist in recovery.

Project Highlights

Recovered over $5M in lost resources

Led project team to implement debt recovery procedure and process enterprise-wide.

Communicated with employees to set up payment plans, process needed corrections, and recovered funds.

Tier 3 HR Support – Human Resources Administer 4 Jan 2015 – Nov 2015

Served as key liaison for HR escalations, resolved customer issues, documented results, and processes to drive consistency. Wrote and facilitated training programs and internal enterprise-wide communications to HR community.

Project Highlights

Recovered nearly $2.1M in lost resources

Led project team to analyze payroll aging cases to recover lost funds and data clean-up efforts surrounding Educational Assistance benefit payments, tax applicability, and promissory notes.

Developed process documentation to ensure consistency in future efforts and continuation of processes.

Increased first call resolution by 5%

Spearheaded project to analyze metrics to identify trends and drive performance; monitored active aging cases to ensure timely resolution.

Developed and implemented strategic process improvements to ensure consistent application of established operating procedures and gain efficiencies.

Multifunctional Transaction Team (MTT) Human Resources Administer 3 July 2008 – Jan 2015

Provided diversified, comprehensive execution management solutions by handling Tier 3 escalations from multiple sources, by troubleshooting, and facilitating root cause identification. Processed PeopleSoft transactions and CHR requests. Developed, maintained, and refined internal productivity reports and presentations.

Project Highlights

Served as Subject Matter Expert/Project Manager for Educational Reimbursement benefit

Oversaw Education Assistance vendor management team, handling escalations, problem-solving, and policy appeals.

Managed team to guide cross-functional with benefit utilization within policy guidelines; enterprise average over $1M monthly in benefit utilization.

Forecasted budget and anticipated annual benefit usage, audited invoices, identified billing errors, and approved invoices.

Served as Subject Matter Expert/Project Manager on Military and Personal Leave of Absence

Oversaw team to ensure accurate and consistent support in benefit administration; facilitated training for call center agents.

Maintained accurate timekeeping, payroll offset calculation, and reporting of military leave for $300K bi-weekly payroll processing.

Analyzed and reconciled military time code usage in SAP, ensuring accurate timecard reporting.

Additional Experience

Senior Operations Project Manager AEGIS Communications Group

Oversaw all aspects of start-up, including full-cycle recruitment, managing staff, training, scheduling, and staffing through 2007-2008 open enrollment period.

Account Director/Operations Project Manager AEGIS Communications Group

Headed start-up and grew account from 25 customer account executives supporting one market to 600 across three sites supporting three markets for national cable provider, increasing revenues from $200K monthly to $2M.

Directed operations of 24/7, 1000-seat, multi-site cable contact center, managing staff of 600 with $24M annual operating budget.

Improved customer service levels by 23% through establishing and training new management team and installing innovative processes.

Training & Development Manager AEGIS Communications Group

Integrated and managed Workforce Command Center, launching Real-Time Adherence (RTA) system to call center support staff and implemented Witness, eWorkforce Management to centralize reporting, WFM, scheduling, and 24/7 real-time monitoring agent activity.

Education & Training

Bachelor’s Degree – Double Major: Business Management & Finance Dallas Baptist University

Fundamentals of Payroll Certification (FPC)

Workday EM/PM Certification; HCM Core

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