Human Resources

Kevin Lu

510-***-**** ***********@*****.*** https://www.linkedin.com/in/kevin-lu-222-2ndst/

Human Resources Professional

Forward-thinking and adaptable Human Resources professional with a strong customer service background. An enthusiastic team player, with demonstrated success working cross-functionally with different business partners in a fast-paced environment. Known for being highly detail-oriented with excellent time management skills. Proficient at maintaining and improving current processes. Key strengths include:

•I-9 & E-verify

•Confidentiality

•Customer Service

•Microsoft Office

•Data integrity

•ADP

Professional Experience

ENGIE North America – Oakland, CA March 2020 – June 2020 HR Generalist l

Promoted from HR & Recruiting Coordinator.

Collaborated with cross-functional teams to receive accurate data, and approvals to post backfill positions within 24 hours, ensuring the lowest loss in team productivity.

Increased productivity on all open requisitions (avg. 20+) by hosting bi-weekly meetings with recruiters, maintaining status updates (via Excel), and taking action on hard to fill requisitions.

Assisted two Human Resources Business Partners with generating offer letters, severance letters, promotions, and ad-hoc reports.

Facilitated employee inquiries to the appropriate business partners to maintain a 24 hour time period resolution.

ENGIE Services U.S. – Oakland, CA May 2018 – March 2020 HR & Recruiting Coordinator

Managed day to day HR responsibilities and recruitment coordination.

Streamlined the on-boarding process by tracking the required action items, which led to an 88% voting result of an “Excellent

Onboarding Experience” from the new hires.

Oversaw our Rewards & Recognition platform by maintaining accurate data for all 400 users, producing ad-hoc reports for senior executives, and troubleshooting technical issues.

Recruited on average 100+ talented employees throughout the calendar year by reviewing resumes and scheduling both phone and on-site interviews.

Handled all HR related transactions such as day to day administrative tasks, employment verifications, and new hire orientations.

Sustained a response time of under 24 hours of all employee inquires by addressing or escalating to appropriate parties if needed.

Maintained all physical employees records set by federal and state laws.

Lending Club – San Francisco, CA February 2017 – January 2018 Operations Specialist, Borrower Support

Provided daily technical support to 80+ customers for online navigation and troubleshooting errors.

Educated 80+ borrowers on documentation requirements, application process, and general concerns.

Trained and mentored on average 10+ new hires on call flows, department procedures, and general questions.

Ranked as top 20 agents consistently of the department’s metric stack rankings by providing professional service and accurate company policies to all customers.

Identified improvement opportunities to upper management of the loan review process.

Colony Starwood Homes – Oakland, CA August 2015 – March 2016 Human Resource Administrator

Managed day to day HR responsibilities.

Updated confidential 1000+ employee data in our HRIS database routinely, such as new hire information, terminations, salary

increases, and organizational structure changes.

Managed the back-end process of on-boarding new hires by generating offer letters for our recruiting manager.

Trained and managed a team of 3 interns to complete the record retention project by digitizing 1000+ physical personnel records and made it accessible for the entire HR department.

Education

San Francisco State University – Bachelor of Science - Business Administration May 2015

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