Manager Engineer

Lorli Ann Adrineda Apostol

Carolina Café Building, Tourist Club.

Abu Dhabi, U.A.E

Contact no. +971*********

Email Add: ***********@*****.***

Objectives: To obtain a position that will enable me to use my organizational skills and ability to work well with people.

Core Skills:

Report Writing and Editing

Research and Data Collection

Customer Relations

Time Management & Prioritization

Phone,Email & Face to Face Communication

Working Experience:

Barari Natural Resources FM Call Center Officer January 5, 2020 Jebel Hafit Desert Park April 30,2020

To create accurate input for assets into the CAFM/CMMS for data records and reports (manual & computerized) in accordance with Company procedures.

To ensure that asset data is correctly entered, stored and maintained.

To raise Reactive Maintenance (RM) work orders for technical staff

To interrogate data records (manual & computerized) as directed for accuracy, legibility or damage.

To auto generate reporting data on PPM and RM carried out to ascertain status.

To generate periodic reports accurately and efficiently for client reporting.

To sort, classify, file and retrieve information, according to content, purpose, user criteria, or numerical order in accordance with company filing system

To communicate with customers, employees, and other individuals by Help Desk action and to impart information on status of work orders.

To complete work schedules and follow up with the concerned personnel to close the completed task in the system.

To update and close the completed task in the system Sinyar Property FM Helpdesk Specialist July 15, 2019 - Property Management Nov, 12, 2019

Log calls/jobs on the helpdesk database utilizing helpdesk software (QFM). Calls/jobs may be received by telephone, facsimile, email or in person/

Allocating work orders to directly employed maintenance team and/or supply chain.

Taking ownership of the Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.

Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.

Report back to clients and contract staff on job progress and close out.

Updating asset history with works record sheets.

Uploading and amendment asset information as held in the helpdesk database. Cofely Besix Facility Helpdesk Operator (Hard Services) March 26, 2018 - Management AMC Abu Dhabi International Airport June 15, 2019

Receiving and answering complaints from the reporter

Logging and forwarding the complaints to the concerned department

Follow up the complaints if its rectified and update the reporter

Closing and updating the complaints in the system.

Creates and sending the total pending report and temperature report at the end of the shift.

Cleanco Helpdesk Operator (Soft Services) Sept 21, 2016 - Abu Dhabi International Airport Jan. 30.2018

Receiving and answering calls and emails from the reporter

Logging and forwarding the complaints to the concerned department

Follow up the complaints if its rectified and update the reporter

Closing and updating the complaints in the system.

Dispatching task and complaints to the concerned PDA

Creates the daily report and forwarded to the client Cleanco Housekeeping Supervisor Sept. 9, 2013 -

ADNOC Schools of Abu Dhabi Aug. 30, 2016

Responsible to check the the overall cleanliness of the school

To trained the staff the proper use of cleaning materials as instructed

In charge of monitoring the cleaning stocks /consumables

Inspecting class rooms and public areas after they have been cleaned by a

Evaluating, counseling, motivating and coaching employees.

Following all company and safety and security policies and procedures

Reporting any maintenance problems, safety hazards, accidents, or injuries to senior

Report any hygiene issues and following up as necessary.

Taking notes from a manager, preparing memo or letter

Carry out routine clerical task and errands to assist others

Cancelling or rescheduling appointments, ordering office supplies Seminar and Training:

On The Job Training

Data Encoder/ Controller

National Power Corp Muntinlupa, Sucat Philippines

Food and Beverages NCII

Technical Education and Skills Development Authority Tondo, Manila Philippines

Educational Background:

Primary: Cabanatuan East Central School 1989 – 1995 Secondary: College of the Immaculate Conception 1995 – 1999 College: Araullo University 1999 – 2001

Associate in Computer Science

Personal Information:

Age: 37 y/o

Birthday: September 18, 1982

Height: 5’3”

Weight: 180 lbs

Nationality: Filipino

Religion: INC

Status: Married

Skills: Computer Literate

Character References:

Eng. Rolando Dantes Duty Engineer Cofely Besix +971********* Eng. Paul Adrian Garcia Duty Manager Cofely Besix +971********** Mr. Adel Almoosa Senior Duty Manager ADIA +971-**-***-**** I hereby certify that the above information are true and correct according to my knowledge and ability.

Lorli Ann A. Apostol

Applicant

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