DATA ENTRY OPERATOR
Resume:
PERSONAL
INFORMATION
LAWO GODGIFT LYONGA
ABU HAIL, DUBAI,,
********@*****.***
Date of Birth : 01/09/1993
Marital Status : SINGLE
Nationality : CAMEROON
Known Languages : ENGLISH AND FRENCH
CAREER OBJECTIVE APPLYING FOR THE POSITION OF A DATA ENTRY CLERK. I am a self- motivated, energetic, hardworking and commited person with good working knowledge with Microsoft office applications. I believe that I will be an invaluable asset to any organisation giving my experience, dedication and the great pride that I take in my work. EXPERIENCE NATIONAL FIRE FIGHTING COMPANY (NAFFCO DUBAI) DATA ENTRY CLERK
Maintains database by entering new and updated customer and account information.
Prepares source data for computer entry by compiling and sorting information.
Establishes entry priorities.
Processes customer and account source documents by reviewing data for deficiencies.
Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
Combines data from both systems when account information is incomplete.
Purges files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data.
Secures information by completing data base backups. Maintains operations by following policies and procedures and reporting needed changes.
2015 - 2017
2014 - 2015
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed. GENERAL CERTIFICATE OF EDUCATION (GCE BOARD)
IT SUPPORT TECHNICIAN
Offering technical assistance, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users.
Training other staff on troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods. Writing and editing training manuals.
Running reports and analyzing common complaints and problems. CAMEROON TELECOMMUNICATION
CUSTOMER SERVICE AGENT
Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
Provide information and instructions about relevant products and services.
Make product and service suggestions to meet the customer’s specific needs.
Field incoming phone calls and respond to phone messages from customers.
Promptly respond to customer questions submitted via email or our website.
Answer customer questions and provide information to resolve any issues.
Process orders and returns
Obtain necessary information from customers to adequately follow up Document important customer information for future reference. Collect and record customer feedback and information, and share with appropriate departments and team members.
Generate interest in new products or services and connect customers with salespeople when required.
EDUCATION LEADING EDGE TECHNOLOGIES CAMEROON
COMPUTER SCIENCE
ICDL/ECDL
COMMUNITY TECHNICAL AND COMMERCIAL COLLEGE
ELECTRICAL TECHNOLOGY
GCE "A" level
PERSONAL
STRENGTHS
Good organizational skills and time management.
Good typing speed and technic.
Active listening and attention to details.
Anxious to learn new things and technologies adaptability. Good Communication, telephone and interpersonal skills.
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