Diane Leclerc

*** *** ***** #***, *******, QC.

H8S 3S2

ader85@r.postjobfree.com

514-***-****

Objective : To pursue my passion in a career that I can educate and develop businesses in the medical esthetics industry.

Skills/Qualification

● MulƟ-tasking, Highly Organized, Structured, Leadership

● Self-Motivated, Work Independently, Sales, Personable/Adaptable

● MicrosoŌ Office, Simply AccounƟng, Omnimed, PaƟent Now, Medsync, Salesforce, Expensify, Bambu Employment

Venus Concept-Practice Enhancement Manager

February 2020 – April 2020

-Visit all accounts and perform assessments on existing accounts to ensure any unmet clinic needs or opportunities are addressed and resolved.

-Identify opportunities for device upgrades and/or additional device purchases.

-Internal and external marketing strategies to recruit new patients, as well as retain and build loyalty of existing patients

-Search Engine Optimization (SEO) and Search Engine Marketing (SEM) strategies

-Guidance on effective pricing and bundling strategies

-Analysis of new business opportunities to increase ROI

-Social media, website and review building strategies

-Planning of Venus Beauty events, photo shoots, and video shoots

-Comprehensive training to increase patient recruitment, conversion, and retention, including guidance on phone inquiries, email protocols, optimal consultation, and customer service

-Responsible for achieving Practice Enhancement Metrics and Goals

-Work collaboratively with Territory Managers to ensure optimal service and to ensure each account is fully trained and achieving the best treatment outcomes possible.

-Plan and execute Venus Beauty events to generate revenue for customers.

-Represent Venus Concept by attending trade shows, conferences, and customer or industry related events to build network and market services.

-Cultivate and develop relationships with KOLs. Engage and leverage expertise of KOLs.

-Provide instructions for use, best practices, and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

-Additional duties include performing administrative work, including managing account documentation, compliance training, expense reporting, and Company system input. Peau Montreal (Dr Khanna) – Medical Esthetician

November 2018 - February 2020

- Provide consultations/treatment plans, assist the doctor with injectables, patient care, perform various treatments with the following technologies: BBL (IPL), Profractional, Erbium, Fraxel Restore/Repair, Exilis, Excel V, Intracel RF, Microneedling, Genesis, Emsculpt, Coolsculpting. Photodynamic therapy, Metvix, Miradry, Lightsheer, Soprano, Chemical peels Alumier, VBeam, selling Skincare lines: Vivier, ZO Obagi, Environ, Elta MD, TiZo, and La Bella Donna

Munk MD – Medical Esthetician

February – November 2018

- worked with the following technologies Lumecca, Fractora, Microneedling with PRP, Ulthera, Coolsculpting, Laser Genesis, Cutera 532/1064, Picoway (Pigment and Tattoo), Silkpeel, Body Fx, CO2, Chemical Peels ( Jessner/ Glycolic acid), Assisting Injectables (filler/botox), Laser hair removal (Diolaze), Microneedling, Patient consultations/Treatment plans, Prepping rooms, Coordinating medical/cosmetic rooms, Inventory

Peau Montreal (Dr Khanna) - Guest Service Specialist July 2017 - January 2018

- Answer all patient inquiries, customer service, administrative duties including answering phones, phone consultations, office coordinator, accounts receivable, sales, marketing tracking, prep for technicians, assisting Dr Khanna

Owner-Medispa Diane

October 2014 - July 2017

-Consultations, follow-ups with clients, customer care, managing the schedule, coordinating schedule with both locations, accounting, marketing, sales, trainings/conferences, negotiating associations/contracts, managing inventory, training staff, purchasing supplies and equipment Brunswick Medical Center: Dermatology - Medical Esthetician/Manager Peau Neuve: soins et produits dermatologiques

April 2011 - September 2015

-Medical Aesthetician duties: treatments of IPL/Laser hair removal, Skin photorejuvenation, Yag laser;vascular/pigmented lesions, Laser Genesis (onychomycosis), prepare patients for medical procedures, opening of files for private consultation with doctor, medical facials, microdermabrasion, various chemical peels (glycolic and salicylic acids), corrective camouflage makeup, providing skin analysis, and product consultant for top brands (SkinCeuticals, La Roche Posay and Dermablend), business development of flagship store for Skin Ceuticals. I assist the doctor for cosmetic medical procedures such as; botox/fillers, and Blu-U (w/ Levulan).

-Management duties: Managed the Skin Ceuticals flagship store, customer service/satisfaction, treatment plan consultations, coordinating schedule with treatment rooms, organizing all treatment rooms with proper documentation (consents, information, surgery docs, brochures), patient follow ups, assist the doctor in selecting equipments/products, meeting with representatives, managing inventories, purchasing orders for products and supplies, providing sales reports, marketing, and attending trainings/conferences to be up to date with latest technologies/treatments. Clinique Dentaire - Dental Secretary

September 2010 – December 2010

-Receiving patients for appointments, managing phone calls, booking/confirming of appointments, message notation, invoicing clients, opening/closing responsibilities of clinic, submitting insurance claims, patient recalls, coordinating the specialists, dentists and hygienists schedules, classifying of files and balancing of daily accounts receivable.

Jam Industries - Logistics Coordinator/Purchasing

November 2009 – August 2010

-Clerical duties (All maintenance of E1 in Oracle), Communicating w/ Traffic department to coordinate shipping from Purchasing to Sales, Verifying of shipping documents for Customs, Preparation of Purchase orders, Adjusting ETA for shipments, Year End inventory, Inter-company transfers, Pricing adjustments maintenance, Managing Accounts for all communication with the suppliers for shipments of purchase orders.

Solutions Laser - Owner and Operator

October 2006 - January 2010

-Laser technician/medical esthetician, sales, provide informative consultations, bookkeeping (accounts receivable /payable - Simply Accounting), customer service, recalls, as well as take care of marketing my services.

Perma Laser Clinic - Laser technician

February 2005 - September 2006

-Laser technician: sales of products (Vivier) and services, treatment plan consultations, Gentlelase Alexandrite laser hair removal, Elos Syneron IPL (photo rejuvenation), peelings (glycolic acid, vitalize peel, & microdermabrasion).

-Receptionist: answering/transferring phone calls, message notation, scheduling of appointments, customer service (follow-ups).

Education

Concordia University: Business/Marketing (independent studies) (2012-2013) Dawson College Business management (Independent studies) (2004 - 2006) The Gordon Robertson Centre DEP in Esthetics (2003) Coolsculpting University Advanced training

Hubspot Academy Social Media Certificate

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