Sales Front Desk
Resume:
ZULFIYA
AITANOVA
Nationality: Kazakh
English
Good
Russian
Native
Master degree – University of
technology, Almaty
Faculty of food production
Faculty of oil and gas
Independent learning of English
Watching documentaries
Reading books
Won the scholarship of China Petroleum University under the program of the Shanghai Cooperation Organization
Got a promotion at work after 9 months
I was part of a team that developed a new multicolor paint with improved properties in the laboratory, thereby increasing the company's profit by 12% Saved manufacturing time for multicolor paint by 2 hours by developing a new method and working at a fast pace
Participated in organizing the company's anniversary, saving money by 30% Prepared one specialist in the laboratory, which is engaged in the analysis of raw materials and the manufacture of paint samples
Personal Info
Languages
Education
Hobbies
ACHIEVEMENTS:
WORK EXPERIENCE
Dubai, UAE
WhatsApp number
Phone number
*******.********@*****.***
Bachelor degree – Kazakh National
Research Technical University,
Almaty
November
2019 - June
2020
Guest service agent
Dubai Marine Beach Resort and Spa (5 * hotel)
Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties. Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests. March 2016 –
September
2019
Chemist-technologist
JSC White House (paint factory)
Input and carrying out of technological maps in 1C program
Selection and analysis of incoming raw materials
(components of paints)
Finding information on new products and their properties Conducting laboratory experiments in order to select new raw materials
Quality check of finished products in accordance with the requirements of company standards
Tinting of paints and varnishes in accordance with customer requirements
Creation of technological maps based on experiments Answering calls, taking messages, handling correspondence Maintaining diaries, arranging appointments
Organising and servicing meetings
Ordering airline tickets for company executives and employees
Issuing travel orders and issuing travel certificates to company employees
Execution of orders on personnel, core business, execution of related documentation
Execution of orders on administrative issues (including cellular communications and fuel and lubricants)
Purchase of souvenirs for the company
July 2013 –
September
2015
Secretary/receptionist
JSC OLZHA
July 2011 -
June 2013
Welcoming and greeting customers upon their arrival Demonstrating proper use of makeup and skin care products Cross-selling beauty products, when appropriate (e.g. serums, body lotions and hair care products)
Identifying customer needs and recommending cosmetics and skin care products based on their preferences
Helping clients find products they’re looking for in our store Ensuring proper presentation of products on shelves Explaining to customers how to use products they’re interested in buying
Advising customers on how to take care of their skin Informing customers on prices and special offers
Replenishing stock as needed
Sales associate
Beautymania shop
September
2007 -
August 2008
Sales associate
IDEAL HOME Store
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
Achieving established goals
Directing customers to merchandise within the store Increasing in store sales
Superior product knowledge
Maintaining an orderly appearance throughout the sales floor Introducing promotions and opportunities to customers Cross-selling products to increase purchase amounts
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