Learning Analyst
Resume:
DIANA KIM
L E A R N I N G T E C H N O L O G Y A N A L Y S T
PROFESSIONAL PROFILE
BACHELOR OF SCIENCE // APPLIED LEARNING
AND DEVELOPMENT
University of Texas, Austin
LEARNING ANALYTICS CONSULTANT
7-ELEVEN/CLARITY CONSULTANTS IRVING 2019 – Present
• Administrator of a custom-built Learning Management System for over 50,000 users
• Apply advanced Excel functions to efficiently generate reports
• Generate scheduled reports to maintain compliance standards
• Analyze trends to determine best and effective practices
• Upload and test courses, videos, modules and assessments to the LMS
• Resolve support tickets regarding LMS logins and course errors
• Consult with Instructional Designers and provide feedback regarding learning courses
TRAINING MANAGER
HELIX LEISURE/EMBED CARD SYSTEM CARROLLTON 2016 – 2018
• Launched the Training Program for over 100 sites
• Managed the Training Department and coordinated each site project
• Created software training outlines, agendas, statements of work and documentation
• Maintained databases using Microsoft SQL Server on virtual machines
• Used Adobe Captivate to create step-by-step software simulations
• Developed monthly training metrics to evaluate customer feedback and to measure training statistics
• Analyzed support tickets to improve training curriculum based on customer needs
• Trained new employees (support and installers)
• Recruited, interviewed, trained and appraised all members of the Training Team
• Communicated directly with key clients to train and create customized training agendas
• Attended trade shows and provided live demos to attendees SKILLS
PROFESSIONAL
Onboard Training
Virtual Training
Facilitator
Account Management
Client Needs Assessment
Executive Presentations
Proficient in Korean
A motivated team player transitioning from the field of education to pursue innovative, creative work in the learning technology industry. Experienced in different LMS environments, generating compliance reports and tracking learner progress. Demonstrated administrative, data analysis, communication and problem-solving skills.
EDUCATION
WORK EXPERIENCE
214–240–6926
ader4q@r.postjobfree.com
Lewisville, TX
Linkedin.com/in/dianaskim
TRAINING COORDINATOR
CTI/SIKORSKY AIRCRAFT DFW AIRPORT 2015
• Created a $130K program for teaching technical processes to foreign nationals
• Coordinated technical training of all supervisory and hourly employees in relation to mandatory job skill requirements
• Maintained all training records and certifications using SuccessFactors LMS
• Developed weekly training reports to address training needs
• Analyzed training records to determine metrics for monthly reports
• Redesigned new employee orientation by restructuring a five-day classroom and hands-on technical training program
• Conducted new employee orientation and coordinated the schedule for new employees and subject matter experts
• Responsible for training program certified by AS9100/9110 standards CLASSROOM TEACHER
PLANO ISD PLANO 2006 – 2015
• Team lead from 2012 to 2014
• Evaluated data assessments to differentiate instruction, pinpoint intervention, accelerate achievement, maximize and target professional development time and resources
• Introduced Google Drive to staff members and created surveys using Google Forms
• Mentored and guided new staff members to the district
• Trained under Lead4ward using data analysis to determine a focus for improvement planning and professional development
• Awarded several grants from the Plano Education Foundation REFERENCES
KELLEY MILLER
S r . L earning T echnology Consultant
7-ELEVEN
972 – 828 - 6748
ader4q@r.postjobfree.com
KARA ANDERSON
D i r ector of T r a i n i ng
INTERCARD, INC
937 – 212 - 7570
ader4q@r.postjobfree.com
ESTHER PARK
S r . T echnical Recruiter
AEROTEK
972 – 348 - 1876
ader4q@r.postjobfree.com
SKILLS
EXPERIENCE CONTINUED
TECHNICAL
DIANA KIM
Microsoft Excel
SQL Queries
Adobe Acrobat Pro
Articulate Storyline 360
Adobe Captivate
SuccessFactors LMS
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