Front Desk Data

Chanelle N. Chatman

ATLANTA, GA ***** 571-***-****

United States ****************@*****.***

EDUCATION AND HONORS

Georgia State University Atlanta, GA December 2021 Master of Public Policy - Global Affairs

GPA: 3.5

Relevant Courses:

• Policy Theory

• International Politics

• Microeconomics

• International Non-Governmental Organizations

Georgia State University Atlanta, GA May 2019

Bachelors of Arts - Anthropology

Major GPA: 3.9; Overall GPA: 3.5 Dean's List (4 semesters) Minor: Political Science

WORK EXPERIENCE

CORL Technologies Chamblee, GA 2019-Present

Clients Include: The Christ Hospital, University of Kentucky Healthcare, Sparrow Healthcare, Medical University of South Carolina, The Christ Hospital, Roswell Park Comprehensive Cancer Center, Northeast Georgia Medical Center, Tennessee State Department of Health

Project Coordinator

• Manages top healthcare clients

• Organizes projects, schedules, team meetings, and tracking of projects and reporting of their results

• Lead team meetings to strategize next steps, evualuate current processes, brainstorm new processes and possible solutions.

• Correspond with clients, distribute documentation, and address client questions & needs within 12 hours of receipt.

• Follow up with 100 + vendors on behalf of clients

• Monitor project progress and prioritize tasks

• Analyize internal progress data in order to communicate team progress with upper management

• Executes daily data-entry responsibilities for fast-paced environment, inputting data pertaining to client needs & actionable items within multiple company systems, both internal & client facing

• Member of internal process improvement team

Renaissance Hotels Atlanta, GA 2019

Ambassador

• Register and process guests and their assigned rooms

• Communicating with hotel staff on the status of guest rooms

• Maintain a clean and neat front desk area

• Update internal systems

• Answer phones in order to direct customers to correct departments and address questions or concerns Georgia Engaged Atlanta, GA 2018

Policy Analysis & Data Intern

• Campaign Research: Researched election strategies, funding compliance, and current events

• Policy Research and Analysis: Evaluated the meaning and effects of different policies

• Collaborated with local offices to gather early voting dates, locations, and information

• Data Entry and Analysis: Input information into excel sheets to organize voter databases, prepare data to present to reporting supervisor

• Contacted targeted groups for communication pertaining to election information International Rescue Committee Chamblee, GS 2017

The International Rescue Committee is a global humanitarian aid, relief, and development nongovernmental organization. Health & Wellness Intern

• Conducted research for staff in order to provide the best service possible for clients

• Safely transported clients to health appointments

• Collaborated with team members to conduct in home visits to ensure clients had safe living conditions

• Regularly enlisted the the help of and worked with Language Line in order to properly communicate with clients

• Data Entry: entered and updated client information from research project on domestic violence in refugee communities

• Worked on organization research team that researched domestic violenced in refugee communities LEADERSHIP EXPERIENCE

Georgia State Woman's Volleyball Club Atlanta, GA 2015-2018 Athletic Coordinator

• Organized efficient workouts that would enhance player agility, performance, and endurance.

• Designed and customized workouts to build teamwork, and initiate trust between players. OTHER EXPERIENCE

Guest Speaker at Georgia State University -

• Invited guest speaker on the topic of Anthropology at Georgia State University for the course, Introduction to Anthropology (ANTH1102), taught by Dr. Nicola

Sharratt

Fall 2018

Study Abroad Applied Anthropology Field School Rio de Janeiro-

• Research on post-Olympic effects of vulnerable

populations.

Study Abroad History, Memory, and Visual Culture of Havana, Cuba-

• Explored the way history is selectively remembered and presented to the public.

Summer 2018- Spring 2019

SKILLS / STRENGTHS

• 6 + years in Customer Service - phone skills and email etiquette

• Campaign & Policy Research

• Microsoft Office & Google Suite

• LexusNexis

• Ethnographic Writing

• Excellent Verbal and Oral Communication

• Public Speaking

• IRB Certification

• Proficient typing

• Multi-tasking

• Confidentiality

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