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Manager Customer Service

Najma, Qatar
July 22, 2020

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Amaal Al-Titi



I’m an organized and detail-oriented professional with excellent verbal and written communication skills. I’m adaptable and thrive on working in fast-paced environments. I would like to join a company that will allow me to use my analytical skills to contribute to the successes of the company and its teams. PROFESSIONAL EXPERIENCE

AlSakab for Maritime Services Amman, Jordan

Logistics Manager Apr 2018 – May 2019

Ensured all partners in the supply chain were working effectively to guarantee smooth operations.

Booked in deliveries and liaised with clients by providing excellent customer service.

Communicated effectively with clients and responded to their inquiries.

Allocated and recorded resources and movements on the transport planning system.

Developed transportation relationships and directed all transportation activities including monitoring costs and negotiating transportation prices.

Fourth Floor Logistics Services Amman, Jordan

Executive Manager & Cofounder July 2017 – Apr 2018

Worked with shipping companies and freight brokers to ensure customer operations were run smoothly.

Directed, optimized, and coordinated full order cycle, and negotiated with shipping lines, brokers, and freight forwarders to get better deals.

Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues, and recommended optimal transportation modes, routing, equipment, or frequency.

Maintained metrics, reports, process documentation, customer service logs, and training or safety records, and monitored product import or export processes to ensure compliance with regulatory or legal requirements.

Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers, in addition to all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies. The Net Logistics Amman, Jordan

Customer Service Executive May 2016 – July 2017

Liaised directly with clients as well as suppliers and maintained all records in accordance with company procedure.

Received supplier purchase invoices and ensured they were correct before passing them to appropriate department for processing.

Ensured each shipment generated the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.

Constantly reviewed working processes with carriers and transport companies to ensure best practice, and that fees charged were in line with competitors.

Worked in conjunction with the customer services team leader which required producing reports and statistics for meetings and assisted the sales team with quotations and client/product knowledge. Amaal Al-Titi


Al-Nahrain for Transportation and Marine Services Amman, Jordan Sea Freight Officer July 2013 – May 2016

Assisted in formulating and suggesting the overall operational/logistics strategies, budgets, policies, and procedures.

Negotiated and finalized sea freight rates with carriers; reviewed and submitted quotations to clients and agents.

Verified and scheduled pickup and delivery; coordinated each shipment with multiple parties and offices when needed.

Provided training and transferred knowledge to the sales team to ensure that they have the required knowledge to sell our service and fulfill client’s needs. Al-Nahrain for Transportation and Marine Services Amman, Jordan Logistical Management and Operations Officer Feb 2009 – July 2013

Participated with the Support Services Manager in the development of logistics policies and procedures, and maintained communication with project managers, sector leaders, and suppliers.

Analyzed logistical problems and provided solutions and diagnosed computer system hardware and software faults and solve technical problems.

Prepared billing paperwork and maintained hard copy and electronic documentation supporting the fulfillment of the order, pricing, and obligations.

Re-routed freight as needed to meet demands and minimize costs and ensured that goods are shipped in a timely and efficient manner.

Arab Transit Transport and Clearing Amman, Jordan

IT Support & Logistics Coordinator Feb 2007 – Nov 2008

Worked efficiently with internal and external customers, supervisors, and managers.

rovided IT support to customers and resolved technical issues.

Applied concepts of basic algebra and geometry by calculating figures and amounts such as percentages, areas, circumference and volume.

Configurated employees’ equipment to connect to the Internet via ADSL Router and software to connect to Internet application servers.


Al-Ahliyya Amman University Amman, Jordan

Bachelor’s Degree in Computer Engineering June 2001 SKILLS & KNOWLEDGE

Computer: MS Office, Outlook

Computer Hardware Maintenance: Intermediate

Financial Analysis: Beginner

Business Analysis : Beginner

MCSE: Beginner


Languages: English (Fluent), Arabic (Fluent)

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