Manager Project
Resume:
Julie M. Smith, PMP
Cincinnati, Ohio 45213
513-***-**** (Mobile)
***********@*****.***
Qualifications
Dynamic and accomplished PMP professional with a background in project management, transition management, and service delivery. Experienced in the management of complex IT projects related to application implementation, data center relocation/migration, cloud implementation and data center to cloud migration, process improvement and complex customer relationships. Extensive leadership experience with PMO staff and functional project teams consisting of technical and business professionals throughout the project lifecycle. Excellent interpersonal, communication, and negotiation skills with business and technical stakeholders
Education
Xavier University Cincinnati, OH
MBA
Xavier University Cincinnati, OH
BS, Biology
Project Management Institute
Certified Project Management Professional
American Society for Clinical Pathology
Medical Technologist
Professional Experience
9/12 – 4/20 RoundTower Technologies Cincinnati, Ohio
Enterprise Program Manager
Worked with the RoundTower sales organization to support complex program opportunities. Responsible for reviewing opportunity and development of sales support assets. Managed large projects from opportunity creation through customer delivery. Projects include the migration of a large mortgage service provider to AWS, data center migration to Azure, large scale virtual and physical data center migrations for a broadcast company, and numerous hyperconverged implementations.
PMO Manager
Invited to join the RoundTower organization to bring further maturity to the PMO practice. Under my leadership the PMO team was expanded and professional practices were implemented. Organizational focus shifted to a delivery model that included the formalization of the Statement of Work review process to confirm project scope and project profitability. I was responsible for the development and implementation of the organizational post project review process to measure the attainment of project scope and profitability. Implemented ServiceNow as the project management tool for the RoundTower PMO to support further standardization and growth within the PMO practice.
Under my leadership RoundTower implemented Service Desk as a product offering for their Managed Services line of business. As part of the implementation process, I standardized the on-boarding process for RoundTower Managed Services customers to ensure customer requirements were fulfilled during the on-boarding engagement.
9/06 – 9/12 Dell Services Cincinnati, Ohio
Program Project Management Consultant
Responsible for the implementation of the Epic Service Desk for Mount Sinai Medical Center. Coordinated team of Dell resources to develop Mount Sinai specific Epic Knowledge Article content, Service Desk Agent training, and roll out of the OPAS tool for incident management.
Senior Manager Business Consulting
Member of Senior Leadership team for the Mercy Health account responsible for all client relationship activities. Managed account relationship with leveraged Service Desk and Service Management teams. Responsible for customer support and stabilization activities post transition from multiple client-based Service Desks to the Dell consolidated Service Desk. Post transition coordinated account activities and support to increase CSAT scores while increasing account awareness of Service Desk process.
Managed team of account-based Business Consultants responsible for working directly with Mercy Health Regional IT leadership to address regional needs, prioritization and customer service. This team managed the account PERC process directly contributing to the yearly RSAT process. Through the consolidated efforts of this team, the client referenceability score increased from non-referenceable to a high of 6.75 out of 7.0.
Perot Systems Corporation (Subsidiary of Dell) Cincinnati, Ohio
Program/Project Manager Senior Specialist
Project Manager assigned to Mercy Health account, primarily responsible for managing and maintaining the Perot Systems relationship with Mercy Health Regional Executive Teams. Managed an account team of four project managers with primary responsibility for IT Infrastructure initiatives in support of Mercy Health’s regional project portfolio.
Responsible for the implementation of Perot’s Project Management methodology for the Mercy Health account. Worked with the account team to operationalize the methodology requirements at the account level. Developed account specific resource management plan with a focus on customer satisfaction. Achieved Project Management methodology compliance within six months of roll out from Perot Systems Corporate to the CHP account staff.
11/04 – 9/06 Mercy Health Cincinnati, Ohio
Lead Project Manager:
Directed project teams responsible for the deployment of technology solutions within the Mercy Health regions and the Cincinnati data center. Responsible for the development of organizational project management tools and processes. Managed data center relationship with regional Executive Steering Committees and project teams to facilitate decisions and communication. Facilitated multiregional projects within Mercy Health, working with regions to develop timelines, prioritize issues, drive problems to resolution, and develop ongoing support models.
Responsible for the consolidated implementation of McKesson’s Horizon Patient Folder application across multiple Mercy Health regions, resulting in an integrated single platform solution as well as standardization of processes across organizations.
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