Sales Customer Service
Resume:
Kyle Tedder
*********@*****.*** 210-***-**** https://www.linkedin.com/in/kyle-tedder-b88511137/
Recent Business graduate with a focus on business management and small business entrepreneurship. Participated in the Leadership Walton Program which provided a unique blend of academic, leadership and career development opportunities. Received individualized coaching to achieve targeted technical and professional skills. Gained experience by working for some of the largest companies in their industries.
Skills : Collaboration, Problem Solving, Adaptability, Critical Thinking, Strong Work Ethic, Handling Pressure, Conflict Resolution
EDUCATION
University of Arkansas, Sam M. Walton College of Business Fayetteville, AR
Major: Management Major with a Concentration in Small Business and Entrepreneurship Graduation Summer 2020
Scholarships: New Arkansan Non-Resident Tuition
Relevant Coursework: Selling and Sales, Intro to Marketing, Strategic Management, Entrepreneur/ New Venture, Leadership, Organizational Change, New Product development, Data Analysis, Business Information Systems, Managing People and Organizations, Accounting 1, Accounting 2, Business Foundations, Hospitality, Principles of Finance, Intro to Supply Chain, General Psychology
EXPERIENCE
Tyson Foods, Inc. Springdale, AR
IT Service Desk Technician February 2019- February 2020
Provided technical assistance to internal employees by phone or in person
Answered over 60 calls daily for support services-trouble shoot and fix computer problems
Trained new employees on software and computer systems
BNSF Railway Bentonville, AR Technical Support Analyst May 2019- November 2019
Removed and installed data from end user’s computer
Removed and replaced hardware and software systems
Problem solved technical errors for end users
Collaborated with internal employees to address IT needs
3M Nevada, MO
Contractor-Telecommunications Installer June 2019- June 2019
Assembled and installed 950 VOIP systems
Demonstrated critical thinking and adaptability to address on site problems
Installed wire management system
Lowes Flower Mound, TX
Retail Sales Specialist and Customer Service June 2018- August 2018
Assisted customers with making a selection for both special order and in stock items
Informed customers about products as well as loyalty and reward programs
Provided product demonstrations
Worked independently, easily transitioned to multiple departments including cashier
Provided customer support by phone and in person to address complaints and questions relating to products
Southwest Shade Solutions Colleyville, TX
Independent Contractor March 2015 – September 2018
Trained and educated customers about the product to build customer confidence and satisfaction
Product installation and training
Problem solved issues that arose during installation process
Bahama Bucks Frisco, TX
Shift Leader March 2015- August 2015
Promoted to lead shift supervisor in a short time
Supervised 5-8 employees
Conflict resolution for employees and customers
Performed all job duties (receiving manifests, verified daily sales/receipts, point of sale, open/close store)
Personal Lawn Care Flower Mound, TX
Owner June 2010 – August 2015
Attention to detail and quality work
Generated repeat customers based on workmanship
Developed rapport with customers creating a reputation of trust
OTHER SKILLS & INTERESTS
Computer: Microsoft Applications (Excel, Word, PowerPoint), SAP
Interests: Mountain biking, backpacking, running, and ice hockey (elite player, travelled U.S. to play in tournaments)
Fayetteville Animal Shelter Volunteer Fayetteville, AR
Hounds Around Town September 2016 – 2020
Getting dogs out in the community to increase visibility and reduce cage stress
Other Affiliations: Entrepreneurship Club, Real Estate Club, Social Entrepreneurship
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