Sales Service
Resume:
****.*******@*****.***
**** ********** ** **********, **, 06457
MUHAMMAD
NOORZAD
Company Manager
EDUCATION
NORWALK COMMUNITY COLLEGE
Norwalk, CT
Completed coursework towards Computer Engineer Computer Science (Jan 2016)
LINCOLN TECHNICAL SCHOOL
GPA: 3.6
Lincoln, TX
High School Diploma (Jun 2015)
ADDITIONAL
SKILLS
Bilingual
Great Communication Skills
Very detail oriented
LICENSES AND
CERTIFICATIONS
Underground Storage Tank and PCB Enforcement Unit
CAREER OBJECTIVE
Hard-working professional with 8 years of experience and a proven knowledge of customer communications, customer needs assessment, and customer retention.
PROFESSIONAL EXPERIENCE
Business Owner/ Single Proprietor LLC
Milford Gulf LLC, Milford, CT / April 2019 – Present
Experience in Business to Business sales, risk management, medical sales, and recruiting.
Book appointments for customers’ vehicles through our service department
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Direct foreign sales and service outlets of an organization.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Resolve customer complaints regarding sales and service.
Oversee regional and local sales managers and their staffs.
OWNER
Noor Enterprises LLC, Pawtucket, RI / Jul 2016 – Jan 2017
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
CUSTOMER SERVICE SPECIALIST
AT&T, Orange, CT / Aug 2015 – Nov 2016
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
CLERK
172 main street LLC, Monroe, CT / Mar 2012 – Feb 2015
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Answer telephones to provide information and receive orders.
Provide information about rental items, such as availability, operation or description.
Keep records of transactions, and of the number of customers entering an establishment.
Recommend and provide advice on a wide variety of products and services.
Prepare merchandise for display, or for purchase or rental.
Advise customers on use and care of merchandise.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
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