Manager Customer Service

Tevin Pollard

**********@*****.*** 804-***-****

**** ****** **** ***** *******, VA 23294

WORK EXPERIENCE

Human Resources/Cash Room Manager at Restaurant Depot, Richmond, VA 03/2019 – Current

•Ensures friendly, efficient and professional customer service.

•Ensures compliance with established policies and procedures.

•Ensures Cash Room and key box are locked at all times and money is kept secured at all times.

•Maintains records of monetary transactions such as safe counts, toll vouchers, coupons, returned checks, coin orders, petty cash, IOUs and key inventory.

•Ensures each business day is properly closed and balanced

•Follows proper procedure for armored car pick-ups.

•Enters data such as returned check fee into proprietary software

•Reviews bank website on a daily basis in order to review bad checks and debits (cash or check shortages)

•Reviews weekly e-mails from bank concerning credit inquiries.

•Cashes out cashiers at end of each shift, maintains records of discrepancies and issues corrective consultations for discrepancies above policy tolerance.

•Maintains employee break sheets.

Front End Supervisor at Restaurant Depot, Richmond, VA 01/2017 – 02/2018

•Supervised, trained and evaluated cashiers, front-end loaders, checkers and U-boat retrieval

•Ensured friendly, efficient and professional customer service.

•Ensured compliance with established sales and security policies and procedures.

•Investigated and resolved customer complaints in a timely and professional manner.

•Assisted customers with product location and detailed information when needed.

•Planned and prepared work schedules to include lunch and vacation.

•Performed cashier “check-outs” and operates register, when needed.

•Performed Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.

•Assisted checkers in comparing customer receipts to items on cart to avoid losses.

•Efficiently used industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Cashier at Little River Market, Burgess, VA 06/2010 – 01/2017

•Calculated money in cash drawer at the end of the night

•Offered customers carry-out service at the completion of transaction

•Received payment by cash, check, credit cards, vouchers or automatic debits

•Assisted customers by providing information and resolving their complaints

•Greeted customers entering establishment

EDUCATION

Advanced High School Diploma 06/2013 Northumberland High School, Heathsville VA

SKILLS & ABILITIES

•Strong time-management and work-prioritization skills

•Proven ability to maintain the highest degree of accuracy and orientation to detail

•Ability to follow safety practices, maintain confidentiality, embrace continuous improvement, coach and train employee, make independent and team effective decisions

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