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Food Customer Service

Dubai, United Arab Emirates
July 22, 2020

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Employment Type : Full Time Employee


JVC,Dubai, United Arab Emirates


Arabic, English, French


With an open and fun personality and a commitment to make a career in hospitality, I am able to gain the respect of both colleagues and friends from all nationalities and backgrounds. With a strong interest in Hospitality and F&B, I love challenges and I am always prepared to take on new and exciting tasks. I am looking forward to a long term career in hospitality management and to make a notable success.

OCT 2019 till Now



Job Role:

• Provide a courteous, professional, efficient and flexible service constituent with the standards

• of the hotel and in line with Kempinski ‘s DNA value in order to encourage sales and

• maximize guest satisfaction.

• Handle portions and serve food in accordance with menu and dietary restrictions.

• Adheres to Hazard analysis and critical control point guidelines in the sanitization and

• maintenance of the work area and follow department regulatory standards.

• Plan, organizes food for large groups. Receive payments for goods, operate cash register and

• order supplies.

• Covers, labels and dates all food products to be stored.

• Solve guests' problems and respond to their needs. February 2019 till October 2019

• Head Waiter

Pre Opening LE TRAIN BLEU RESTAURANT specialty French cuisine Job Role:

• Working in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

• Conducting regular training sessions with the assigned team in line with the departmental SOPs

• Monitoring duty schedules for the respective team

• Ensuring that all steps of services as outlined in training materials are being followed on a daily basis.

• Ensure the proper appearance and grooming of assigned employees

• Handling the welcome of arriving guests and their seating through the hostess and take over, if she is not available

• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel

• Contribute to meet and maximize the monthly revenue budget for the respective outlet. Jun 2018 - January 2019

• Bartender

RITZ-CARLTON Hotel (Sharq Village and spa)//Cyan Lounge (Bar & Restaurant)

Job Role:

• Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed

• Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department

• Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally

• Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum

• Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all time

January 2017 – June 2018


RITZ-CARLTON Hotel (Sharq Village and spa)// Cyan Lounge (Bar & Restaurant)

Job Role:

• Greetings new customers and escorting them to their tables.

• Presenting menus and answering questions about the cuisine, making recommendations upon request.

• Recommending wines and other drinks to customers.

• Writing customers’ orders and conveying to kitchen staff.

• Serving specialty dishes to customers at tables as required.

• Checking to ensure that customers are enjoying their meals – took action to correct any issues, as needed.

• Preparing bills/receipts and collecting payment from customers.

• Cleaning tables and other areas as needed, after clients departed. EDUCATION

• Five star winner 3rd QTR October 24, 2018

• Certificate of (KATARA HOSPITALITY) Basic food Hygiene Training2018

• Diploma of Hotel management 2015

• High School degree, 2014



Microsoft word – Advanced

Microsoft excel – Advanced

Photoshop – Advanced

PowerPoint – Advanced


Teamwork Arabic : Native

Adaptability English : Advanced

Customer Focus French : Intermediate


Drive For Results


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