Customer Service

Kenneth Macaspac

French Bilingual

SKILLS

INFORMATION

Number : +33 7 81 40 02 26

Address : ** *** ***** ******* ***** France

Email : ************@*****.***

Age : 23 years old

REFERENCES:

Ailyn Malaca

Retention Specialist - Sitel previous employée

091********

Hannah L Babar

Coach apprentice - Bell Canada

Sitel Group, Manila

090********

Greeting and welcoming guests and providing them with a positive first impression of the organization

Directing guests and answering their questions

Notifying other workers of visitor arrival

Maintaining security and telecommunications systems Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges

Contributing to the team by accomplishing tasks as needed Answering the telephone; taking and relaying messages; providing information to callers

WORK EXPERIENCE

Receptionnist HÔTEL LOUIS II 4* - PARIS FRANCE (DEC 2018 - MARCH 2020) EDUCATIONAL INFO

Seeking an entry-level position as a French Bilingual Representative to utilize excellent customer service, communication and organisation skills.

Receptionnist seasonal

HOLLIDAY INN, HYATT, NOVOTEL - OCTOBER 2019 - MARCH 2020 Housekeeping PRINCE DE GALLES LUXURY COLLECTION HOTEL 5* -NOV 2018 - SEPT 2019

Clean and arrange guest rooms to hotel standards for guest arrival Clean and maintain common areas of the hotel

Perform laundry duties as necessary

Stock and maintain housekeeping supply rooms

Ensure a high level of customer service is performed at all times Assist guests with requests and questions as necessary Report any damages or repairs needed to managementReport all lost and found items to the Housekeeping Manager.

Crew at Macdonald's 10months 2016

Greeting customers with a smile

Taking accurate food orders

Preparing all of McDonald’s World Famous food

Partnering with other Crew and Managers to meet target goals during your shift

Restaurant Cleanliness

Ensuring items are well stocked

2019 - 2nd year Economic and Social Administration UNDERGRADUATE-UNIVERSITY PARIS 1 PANTHEON-SORBONNE 2015 - Senior Highschool Graduate- BAC ES

BACCALAUREAT SOCIAL AND ECONOMICS-LYCEE PAUL VALERY PARIS 12 2013 - Pre-highschool Graduate

BREVET-LYCEE PAUL VALERY PARIS 12

Technical skills

Microsoft office : Excel, Word, Power point

Oracle

Languages

French - Full professional

Tagalog - Native

English - Full professional

HOBBIES

Travel : France, Netherlands, Austria,

United Kingdom, Italy, Germany, Singapore,

Belgium, Taiwan and Philippines

Sports : Badminton, Tennis, Basketball and

Swimming

Contact this candidate