Manager Customer Care
Resume:
HARISH M.K
Email id: adeqx7@r.postjobfree.com
No. 4/3,D.S.M Nagar Kattupakkam,
Poonamallee Chennai: 600056
Mobile No: 988**-*****
OBJECTIVE
I am looking for a position wherein I can utilize my skills, management and provides me ample opportunity to apply all my organizational experience I gained over time, to grow and to contribute in the most effective manner by being a key and an effective team player with unlimited loyalty and commitment.
PROFESSIONAL EXPERIENCE
1. Company Name: FIPOLA RETAIL INDIA PVT LTD.
Period : July 11, 2017 to Present
Role : Asst.HR Manager
Role Description:
Assist with day to day operations of the HR functions and duties
Provide clerical and administrative support to Human Resources executives
Compile and update employee records (hard and soft copies)
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations)
Coordinate HR projects (meetings, training) and take minutes
Deal with employee requests regarding human resources issues, rules, and regulations
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
Posting job ads and organizing resumes and job applications
Scheduling job interviews and assisting in interview process
Collecting employment and tax information
Ensuring background and reference checks are completed
Preparing new employee files
Maintaining current HR files and databases
Updating and maintaining employee benefits, employment status, and similar records.
Communicate with public services when necessary
properly handle complaints and grievance procedures
Coordinate communication with candidates and schedule interviews
Conduct initial orientation to newly hired employees
Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.
Checking Attendance & OT on daily as well as monthly basis process.
Checking & manages House Keeping Department.
Assist our recruiters to source candidates and update our database.
a.
CompanyName:CHENNAIS AMIRTA IIHMCT (Hospitality Industry)
Period : June 11, 2014 to May 31, 2017
Role : Asst HR and Head of Department (Training & Placement)
Role Description:
Coordinating with 1 branches regarding Part Time,Full Time, and Industrial Exposure Training.
Handling 10000 students regarding Part Time,Full Time, and Industrial Exposure Training.
Arranging Part Time Job, IET (Industrial Exposure Training) and ODC (Outdoor Catering) for the students.
Coordinating with all 5 Star, 4 Star, 3 Star, 2 Star, 1 Starhotel and Multi cuisine restaurants, IT companies, facility services all over the India.
Handling all kind of Admin activities and maintaining the data bases of the employees as well as students.
Arranging Industrial Visits & Guest Lecturing
Technically training the students for campus placements.
Direct Visits to the Star Hotels
Admin Manager
Responsible for the new employee orientation program. Conducting the presentation program. Explaining the joining kit, Company Policies and ethics of organization. Issuing appointment letters. Creating employee personal files & maintains the same according to check list. Generating the systems ID employee Id.
Handling post recruitment activities. Identifying Manpower requirement from all Divisional heads. Mapping Job description & Job analysis on the basis of the requirement, updating recruitment process. Interviewing & Screening of candidates, conducting First round of interview & thereby creating positive perceptions among candidates about the company.
Coordinate meetings and conferences relating to departmental matters. Perform related work as required.
Organize and supervise other office activities (recycling, renovations, event planning etc.)
Plan and coordinate administrative procedures and systems and devise ways to streamline process.
Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.
Checking Attendance & OT on daily as well as monthly basis process.
Checking & manages House Keeping Department.
Company Nam: HOT BREADS
Period: November 04, 2012 to June 10, 2014
Role : Asst.Area Manager
Role Description:
Responsible for handling shifts with team members performing various tasks like food preparations, stock maintenance, customer care, hygiene and sanitation etc.
To assist in managing restaurant to provide exceptional customer service and the attainment of agreed upon sales and profit goals, working within the framework of company values and policies. Essential Duties and Responsibilities
Make sure every Guest is greeted with a smile, thanked for their business and invited to return.
Execute Systems daily to insure a clean, organized restaurant, prepared to provide excellent product and service.
Assist in providing Team Members with the appropriate training to provide outstanding Quality, Friendliness and Cleanliness.
Ensure every customer leaves happy and all complaints are resolved. Maintain high standards of service throughout the operational day.
Direct crew to take pride in the details of delivering the Wow Guest service.
Set challenging goals for self and crew during shift and ensure accountability.
Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards
Complete checklists and procedures for cash, end of the day reporting, inventory control, and scheduling during shift
Company Name: KFC
Period : January 03, 2009 to October 23, 2012
Role : Shift Manager
Role description:
Responsible for handling shifts with team members performing various tasks like food preparations, stock maintenance, customer care, hygiene and sanitation etc.
To assist in managing restaurant to provide exceptional customer service and the attainment of agreed upon sales and profit goals, working within the framework of company values and policies. Essential Duties and Responsibilities
Make sure every Guest is greeted with a smile, thanked for their business and invited to return.
Execute Systems daily to insure a clean, organized restaurant, prepared to provide excellent product and service.
Assist in providing Team Members with the appropriate training to provide outstanding Quality, Friendliness and Cleanliness.
Ensure every customer leaves happy and all complaints are resolved. Maintain high standards of service throughout the operational day.
Direct crew to take pride in the details of delivering the Wow Guest service.
Set challenging goals for self and crew during shift and ensure accountability.
Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards
Complete checklists and procedures for cash, end of the day reporting, inventory control, and scheduling during shift
Company Name: Hotel Accord Metro Politian
Period : August 03, 2006 to November 23, 2009
Role : Banquet Captain
Role description:
Meet and greet guests in a friendly and warm manner.
Coordinates with the event host on all aspects of the banquet function.
Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
Ability to respond quickly and accurately to guest requests.
Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
Monitors the profitability of functions to ensure quality and portion control while minimising waste and broken or lost supplies.
Ensures all guest checks are billed and signed by the host according to planned arrangements.
EDUCATIONAL QUALIFICATION
MBA(Human Resource Management) (2017-2019)
(Approved by Madras University),Chennai-05
BCA (Computer Science) (2012 2015) 75%
(Approved by Madras University),Chennai-05
D.H.M.C.T (March 07) 85%
(Approved by AHITA Malaysia University)
S.S.L.C (April 04) 55.2%
Velankanni Matric. Hr. School Chennai-87
TECHNICAL SKILLS
HARDWARE - Computer Installation, Servicing and N/W
ACHIEVEMENTS
With the guidance of Area Manager, I supported my team in achieving highest First Day Sale in HOT BREAD, on 01.011.2013 at Chennai Outlet. (65,500).
Worked with Area Manager to achieve Highest Opening month Sale for a New Store in the month of NOV 2013 at Chennai Outlet.
KEY SKILLS AND CORE COMPETENCIES
Schedule management
Travel administration
Problem resolution
Report analysis
Staff motivation
Employee training and development
Student training and development
Documentation
PERSONAL INFORMATION
Name : Harish M.K
Date of Birth : 28th May1989
Father s Name : M. Kumar
Occupation : Driver
Sex : Male
Nationality : Indian
Mother Tongue : Tamil
Languages known : English, Tamil and Hindi
Hobbies : Traveling, Listening to music s & Cooking
DECLARATION
I hereby declare that the above information is correct and true to the best of my knowledge.
Date: HARISH M.K Place: Chennai
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