Customer Care Service

Summary

ODOH SARAH IFUNANYA

+*** (0-81-616*-****

***********@*****.***

LinkedIn: @Odoh Sarah Ifunanya

Hardworking customer service personnel bringing in my experience in meeting customers needs and ensuring their satisfaction. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company’s offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Experience

August 2019–July 2020

Customer Service Representative

DataHub, Port Harcourt

Provided customer’s with information about company’s products and services while making recommendations for products that may better suit customers needs

Facilitated positive experience through high quality customer care and prompt resolution of complaints and issues

Responded efficiently and accurately to callers, explaining clients feel supported and valued

Dec 2018 – June 2019

Guaranty Trust Bank Plc, Port Harcourt

Supported customers by providing information on bank’s products and services

Took part in monthly training and other learning opportunity to expand knowledge and improve service delivery

Engaged in active listening with callers and confirming or clarifying information and diffusing angry customers Education

April 2019

B.Eng

Federal University of Technology Owerri.

First class degree in Petroleum Engineering with a CGPA OF 4.63 Skills

Results-oriented

Time Management

Excellent Communication

Leadership Ability

MS Office packages

CRM

Adaptability

Certifications

UK HSE 1-3

Novelle center

www.novellecenter.com

Refrences

OMOLABAKE OMOMULE

CIS Officer, Guaranty Trust Bank plc.

(+234)706-***-****

WING COMDR RAJ DOGARI

Nigerian Air Force

(+234)803-***-****

Contact this candidate