Manager Front Office

Curriculum-Vitae

Manoj Dhiman

Village Halog,

Distt&Teh- Shimla

Shimla -171003,

Himachal Pradesh.

Mobile Number: 099********

Email id- adeqt5@r.postjobfree.com

Career Objective :Seeking Career Enrichment in Housekeeping service in

the Hospitality Sector.

Summary of Qualifications

3 years Degree in Hotel management from I.H.M Bhopal in 2006.

10+2 with Commerce Stream, from D.A.V. Public School, Solan. (H.P) in 2003.

10th from D.A.V Public School, Solan (HP) in 2001.Deft in managing & coordinating activities among team members.

Attending to guest issues & providing quality service for guest satisfaction.

Initiating and maintaining stores on a timely basis.

Conducting different inventories in the department.

Acquired wide exposure in conducting departmental communication cascade, planning out training programmes etc.

Excellent communicator & motivator with ability to complete assignments before deadlines.

Career Achievements

Bestowed with the responsibility of opening & closing of shifts, duty rosters, guest relations, guest complaints, Departmental issues, proper Handovers of shifts.

Appraised with an “Exceptional” grade in the financial year 2008-09 for performing above expectations in that year.

Earned the spotlight for providing outstanding guest services .Earned “outstanding reward” for making an exceptional sale in laundry.

Certified departmental trainer from Oberoi Centre of Learning & Development.

Awarded the certificate for the ‘First Aid’ training programme.

Fire Fighter for hotel team.

Ensured the set budgets are met in terms of Guest Supplies, Cleaning Agents, Laundry Chemical Consumption, Mini-Bar, Flower and Decoration.

The Key Areas of Expertise:

Managing the Housekeeping Operations effectively to achieve guest satisfaction.

Directing the work assignment of supervisory and non-supervisory personnel.

Co-ordination with front office and Engineering regarding the room status and maintenance.

Taking decisions in matters such as interviewing, appraising and counselling.

Identifying training needs, developing formal training plans and implementing training sessions.

Monitoring and controlling departmental costs on ongoing basis to ensure performance against budget.

Preparing housekeeping departmental budget.

Preparing housekeeping SOP’s and Policies.

Supervises outside contractors to ensure contractual compliance.

Monitoring and controlling housekeeping procedures including Lost and Found Key control, security and emergency procedures, health and safety policies for employees and guests.

Making and indenting of linen requirement, and monitoring monthly inventories for room and F&B linen.

Ensure overall smooth operations in housekeeping and laundry always.

Professional Experience

Working at present with Clarks Shiraz Hotel Agra as an Executive Housekeeper since 10th September 2019.

Worked with Crowne Plaza Greater Noida as an ExecutiveHousekeeper from 1st Oct. 2016 to till 5th September 2019.

Worked withCrowne Plaza Greater Noida as a Deputy Housekeeper from 1st Nov 2015 to till date.

Worked with Crowne Plaza Greater Noida(Pre Opening)asAssistant Manager Housekeeping since 18th February 2013 to 30th Oct 2015.

(Officiating since 1st February 2015 till date.)

Worked inAnya Hotels and Resort(Pre Opening)as Assistant Manager Housekeeping from 16th July 2012 till 14th February 2013.

WorkedatLebua New Delhi as aHousekeeping Executive from 7th December 2011 till 14thJuly 2012.

Worked as a Housekeeping Supervisor in The Cecil Oberoi, Shimla from 21 June 2010 to till 30th November 2011.

Worked as a supervisor in CrownePlazaOkhla, New Delhi(Pre Opening)from 11th January 2010 – 12th June 2010.

Worked as a Housekeeping Assistant in The OberoiCecilfrom 4th September, 2006 till 30th December 2009.

Trainings Attended.

Undergone intensive 6 months industrial training from the hotel, The Oberoi Cecil, Shimla.

Gone on support to The OberoiUdaivillas for 30 days.

Gone for cross training to The Oberoi New Delhi.

Interpersonal and Teamwork skills

Entrusted to process confidential employee records such as vacation/absenteeism reports.

Interacted with a wide variety of stress situations.

Succession planning, manpower inventory and team motivation skills are the essentials of the present position that I am working at.

Supervisory Skills

Proved multi-tasking abilities by scheduling and supervising staff as the Housekeeping Supervisor. I am managing at present the following Areas- Guest rooms, Public area and Laundry Operation.

My reporting is directly to the Housekeeping manager. I am responsible for the complete operation of Housekeeping for The Oberoi Cecil.

Computer Skills

Proficient in using personal computer skills training in such programs as Microsoft Windows, Microsoft Word, Excel, PowerPoint

Proficient in using PMS- Opera is used by Oberoi Hotels.

Proficient in using OASIS.

Personal Background:

DOB : September 13th 1985

Father’s Name : Mr.KeshavDhiman

Mother’s Name : Mrs.BimlaDhiman

Languages Known : English, Hindi.

References: Available on Request

Mr.Greesh Bindra (VP Operations – (The Surya Hotel New Delhi) - +91-981*******

Mr. Kamal Raza (Director of Rooms - CPGN.) -+91-852*******

Contact this candidate