Social Media Manager
Resume:
ROLSON D’SOUZA
Koramangala, bangalore
Karnataka-560095
Contact no: 919*********
Email:******.******@*****.***
CAREER OBJECTIVE
Enthusiastic and hard working managing personnel with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with track record of improving revenue, reducing turnover, and increasing consumer satisfaction.
PROFILE
•23 Months of experience as Restaurant Manager in Executive Dining Restaurant.
•7 Years & 8 Months of experience in Operation Incharge of Corporate Food catering firm.
•28 Months of experience as Customer Executive in International Customer service support.
Restaurant Manager, April 25, 2019- Till date
Yuanju Restaurant LLP (formerly known as ‘Juyuan’)
Indiranagar, Bangalore, Karnataka.
•Re branded image of restaurant to reverse a 1-year sales downturn. Worked with Head chef to devise new menu and revamped marketing strategy, triggering 30% sales growth, rave media reviews and a 50% increase in repeat business by local guests.
•Scheduled customer service training program for all customer-facing staffs. Boosted guest satisfaction scores from 89% to 95% within 45 days of training programme.
•Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve a Positive gain in daily covers served with zero additional labor or overhead costs.
•Increased employee satisfaction while cutting staff turnover in half by developing staff recognition and accountability programs.
•Turned around unprofitable room service operations. Streamlined lunch and dinner options while adding “order-ahead” option at non peak hours to increase margins by 7%.
•Partnered with online food aggregator(s) for delivery service and increased revenues by 20% within 2 months.
•Reduced food costs by 10% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
•Collaborated with hotel GM to plan and execute major kitchen renovation, installing new, modern equipment that increased efficiency by 20%.
Restaurant Manager, March 2018 – March, 2019
Aresa Foods LLP
Jayanagar, Bangalore, Karnataka.
•Responsible for Business Performance of the Restaurant.
•Analyzing and planning restaurant sales levels and profitability.
•To Ensure hygiene and Cleanliness of the serving area, kitchen and the staff before opening.
•To Check the food quality & freshness of food before placing it in counter to serve customers.
•Maintenance check of all the electrical and other cooking related equipment’s are in good condition.
•To Check the stock availability of ingredients and raw materials and are updated in stock book on daily basis.
•To Check if all online platforms are up and running for delivery service, keeping in touch with designated account manager to improve online visibility.
•Hiring and Managing staff, conducting Interviews and Induction programme for staff also On job training and marking attendance on daily basis.
•Paying utility bills and other renewable contracts or license on time.
•Estimated the daily food consumption and placed orders with suppliers accordingly
•Ordered utensils and contacted merchants regarding their supplies on a regular interval.
•Ensuring the daily reports are printed, recorded and shared on daily basis with proprietors.
•Controlling the overall cash flow on a daily basis to meet the weekly expenditures
•Maintained accounting books regarding employee payroll and sales summaries of the restaurant.
•Checking all the invoices and sales reports are recorded for Audit reference.
•Digitally Promoting business On social media platforms, replying customers and ensuring the business is always rated on 4+ scale.
•Drafting various Marketing content and strategies for business expansion and development.
•Generating for business buy calling other businesses and following up and meeting clients.
•Conducting Outdoor promotional Activities for the exposure of business in various events
Operations Incharge Jan 2012 – Mar, 2018
Foodland Caterers Pvt Ltd.
Electronic City, Bangalore, Karnataka.
•supervising catering and waiting staff.
•planning menus in consultation chefs.
•recruiting and training permanent and casual staff.
•organizing, leading and motivating the catering team.
•planning staff shifts and rotations.
•ensuring health and safety regulations are strictly observed.
•budgeting and establishing financial targets and profit margins.
•monitoring the quality of the product and service provided.
•keeping financial and administrative records.
•managing the payroll and monitoring spending levels.
•Purchasing & maintaining Inventory and ordering new supplies as required.
•Performing daily audits of vendor invoice and cash payments.
•Interacting with customers for feedbacks and areas of improvement.
•Negotiating contracts with Corporate admins, assessing their requirements.
International Customer Support March 2009- Nov2011
Dell International services Ltd.
Bangalore,Karnataka.
•Understanding issues and providing expected technical support by the customers.
•Isolating and Diagnosing computer related issues by effective probing over the phone.
•Creating a friendly and proactive environment to the customer level of understanding.
•Summarizing and explaining the customer about troubleshooting steps to be performed beforehand.
•Taking the ownership of the unresolved issues and offering call backs until the issue is resolved.
•Following up and confirming the resolution and services provided to customer satisfaction.
•Communicating with the field associates for authenticating details.
EDUCATIONAL BACKGROUND
B.B.M (HR, Auditing) fromMangalore University in 2008.
12th from Karnataka Board in 2004.
10th from Karnataka Secondary Education Board in 2002.
PERSONAL INFORMATION
Birth Date : November 4th, 1986
Status : Married
Nationality : Indian
Passport Details : K3810106
Date Of Issue: 07-08-2012 - Date Of Expiry:06-08-2022
Permanent Address : JMJ Complex, Main Rd Shirva, Shirva Post
Udupi Tq, Karnataka, India - 574116
REFERENCES. (Available upon request) Rolson D.
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