Sales Representative Customer Care
Resume:
ADEDAYO ADEYEMI TOSIN
*a, Ayoola Kwaku, New Town Estate, Ogombo, Sangotedo, Lagos.
************@*****.***
PROFILE:
A highly motivated, versatile, analytical and enthusiastic graduate of Pure and Applied Chemistry (second class upper division). Able to work on own initiative and as part of a team under pressure to meet challenging deadline or Objectives. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives. First hand communication and organization skills with the will and determination to succeed.
WORK EXPERIENCE:
ASSISTANT BRANCH MANAGER, FINCHGLOW TRAVELS,VICTORIA ISLAND, LAGOS. 2018 - till present.
●Delivering a comprehensive service to enquiring customers
●Handling and selling of tickets and packages
●Making reservations, issuing of tickets, reissue/revalidation and other travel products
●Acknowledging and resolving customer complaint with proper documentation.
●Proficiency in the use of Amadeus GDS
●Ensuring customer satisfaction and provide professional customer support.
●Keeping a record of customer interactions, transactions, comments and complains.
●Communicating with internal teams to discuss sales targets
●Generating sales leads, building sustainable relationships where necessary
●Prompt response to customers travel enquires and request through calls, emails for good customer experience
●Provide recommendation for destination(s), travel dates, costs and accommodations base on customers’ requests & interests
●Other duties as assigned
RESERVATION AND TICKETING OFFICER, ROYALDIVINE LINKS TRAVELS AND TOURS LIMITED, LAGOS. 2016 - 2018.
●Handling and selling of tickets and packages
●Making reservations, issuing of tickets, reissue/revalidation and other travel products
●Proficiency in the use of Amadeus GDS
●Attend to customers’ travel enquires and request through calls, emails or walk-in
●Provide recommendation for destination(s), travel dates, costs and accommodations base on customers’ requests & interests
●Acknowledging and resolving customer complaint with proper documentation.
●Provide information on travel visa & insurance
ADMINISTRATIVE OFFICER AT QUEST VIEW LOGISTICS SERVICES LIMITED, LAGOS. 2015 – 2016.
●Performs administrative duties including filling, and documentation.
●Tracking of trucks movement.
●Update and compile logistics-related monthly report.
●Maintain and update stock inventory records and location of goods.
●Giving feedback on the maintenance and the working condition of the trucks to the management.
SALES REPRESENTATIVE AT CLEFT ROCK WATER, ILORIN. 2014-2015.
●Provide excellent customer service in order to build and maintain strong relationship with the customer.
●Expedite the resolution of customer problems and complaints to maximize satisfaction.
●Achieve agreed upon sales targets and outcomes within schedule
●Establish, develop and maintain positive business and customer relationships
●Make record of sales.
●Collection of money making sure the account of sales is balanced.
●Keep detailed records of daily activities during the course of the marketing
“A-LEVEL” CHEMISTRY INSTRUCTOR AT BEST HAND ADVANCED LEARNING CENTRE. 2013 – 2015.
●Taught A-Level Organic, Inorganic and Physical Chemistry.
●Organized practical/experimental classes for the students.
●Initiated the excursion exercise of the students to chemical/production companies in order to enhance their practical knowledge.
ACEDEMIC TUTOR (NYSC SCHEME), ROHIS COLLEGE, AFUZE EDO STATE. 2012-2013.
●Taught Chemistry, Biology and Basic Science.
●Communicate effectively, both orally and in writing.
●Implemented instructional activities for meaningful learning experience and encouraged the students to actively engage in learning process.
●Prepare lesson plan and give detailed report on each subjects in accordance to the scheme of work provided by the Ministry of Education in the State.
●Conducted extramural classes for students in preparation for W.A.E.C, NECO and JAMB Examinations.
●Collaborated with peers to enhance the instructional environment.
EDUCATIONAL QUALIFICATION
●Vicals Travels Training Center(Aviation Training Institute) 2016
●Ladoke Akintola University of Technology, Ogbomosho, Oyo State. 2006-2011
B. Tech, Pure and Applied Chemistry (Second class upper.)
CERTIFICATE OBTAINED WITH DATE
●CUST 105: Certification in Customer Service.
Saylor Academy, Washington DC. (Online Course) June 2020
●Lean Six Sigma White Belt Certification.
Aveta Business Institute (Online). May 2020
●Certificate of Completion: Tour Marketing and Management
Dubai College of Tourism (DCT Online)
●IATA Certification in Travel Agency fee: A Professional Approach Apr. 2020
●Basic Airfares and Ticketing 2016.
●Certificate of National Service 2013.
●Certified Onshore Offshore Health, Safety and Environment. 2013.
●B.Tech. Pure and Applied Chemistry. 2011.
●Senior Secondary School Certificate (SSCE) 2004.
ADDITIONAL INFORMATION:
●IT Skills; Microsoft Word/Excel/Power Point, E-mail/Internet.
●Interest/Hobbies; Music, Reading, Organizing, Researching.
REFEREES
On request.
Contact this candidate