Customer Care Rep

****************@*****.*** 940-***-**** Arbor Creek, Lewisville, Texas 75067

SAVANNAH BIRDWELL

Employment History

~Build customer loyalty through every interaction.

~Enter details of every inbound and outbound call through internal online tickets.

~Warranty Claim Processing.

~Creating, Editing, Tracking, Canceling/Refunding customer orders when needed.

~Knowledgeable of Excel, Google Docs, and Microsoft Word.

~Loyalty Programs.

~Email and Chat Support.

~Managing clients social media account(s).

08/Present08/2017 - Present CustomerRepresentative Customer Care Representative OurLLC Our ServiceWorks, LLC

~Provided a friendly experience for diners.

~Maintained excellent memory with the proven ability to learn quickly all aspects of new menus and specialties.

~Performed multiple successful tasks while remaining professional and courteous in a fast-paced environment.

~Known for putting guests at ease, handling large crowds, and maintaining composure in a stressful situation.

~History of providing clear, polite, and positive communication with guests. 07/201707/2016 - 07/2017 SSeerrvveerr 54thBar 54th Street Grill and Bar Skills & Abilities

ActiveListening Active Listening Advanced

CCoommmmuunniiccaattiioonn Advanced

CustomerService Customer Service Advanced

OOrrggaanniizzaattiioonn Advanced

TTeeaammwwoorrkk Advanced

ProblemSolving Problem Solving Advanced

DataEntry Data Entry Advanced

Salesforce/FreshdeskSalesforce/Shopify/Stripe/Freshdesk Advanced

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