Manager Project
Resume:
Ravi Shankar Murugananthan
Email: ************.***@*****.***
Phone: +91-984*******
E X P E R I E N C E S U M M A R Y
16+ years of IT experience - Including 8 Years of Delivery & Project Management and 8 Years of Technical Design & Development experience
Mainframe and Java technical manager experience in Application Analysis, Design, Development, Integration, Deployment and Maintenance/production support for Web based applications in Healthcare and Banking domain
Work with application and architecture teams to conduct proof of concept (POC) and implement the design in production environment in AWS
Participated in building web-based scalable and distributed cloud-native applications
Portfolio planning and budgeting for all projects (T&M and Fixed bid) that are assigned to Cognizant for the client
Experience in handing the project from client location as Onsite coordinator in USA
Extensive experience across all SDLC phases and proficient in both Agile and Waterfall Model
Played multiple roles - Scrum master, Program Manager, Service Delivery Manager and Project Manager
Contributed to the Business Development and Revenue growth – Submit Proactive Proposals & contribute towards Client requested proposals
Strong knowledge in working with databases like DB2 in writing DDL, DML SQL queries
Got top scorer in BES score of 2011 within account
Handling end-to-end activities of PMO and operation 100+ M account
Possess experience in driving and participating in Organization initiatives
Possess excellent communication and inter- personal skills, involved in mentoring junior professionals
Worked as engagement coordinator with KPMG audit team and project team for Account level SAS70-Type 1 Audit
A G I L E E X P E R I E N C E
Experienced in executing Agile Projects as Scrum Master and Agile Delivery Manager
Certified Scrum Master (CSM) by Scrum alliance
Coaching Team members in Agile-Scrum Methodology A C C O M P L I S H M E N T S
Received Business Excellence award for excellence shown in delivery for a client engagement
Received Emerging Leader Award for excellence in driving Organizational Initiative in the Account
Received Best All rounder Award for excellence in executing initiative on Knowledge Management
Received Idea Champion award in driving Managed Innovation for the teams Page 2 of 6 Dated: 07/02/20
S K I L L S
Technology & Tools COBOL, JCL, Easytrieve, OGL, DB2, ENDEVOR, File-Aid, Xpediter, SPUFI, QMF, File-Aid, Endevor, Mercury, PPFA, DCF, Elixer and StreamWeaver, ClearCase, HPSM and Footprint
Digital AWS
Project
Management tool
Jira, HPALM, MPP, Plan View
Operating system MS-DOS, Windows 7/10/13, Vista, XP, Unix Agile skills Agile-Scrum and TFS
RPA Win Automation
Management Expertise Project Management Delivery Management Team Management Risk Mitigation & Control Escalation Management Knowledge Management Resource Optimization Business Development Client Relationship Stockholders management Continuous Process Improvements Forecasting & Budgeting
T R A I N I N G S / C E R T I F I C A T I O N S
Certification: Domain Healthcare: AHM 250
Certification: mythology Certified Scrum Master (CSM) - [Member id - 151862] Certification: Technical AWS, Brainbench Certified Java 2.0, Java Script, HTML 4.0 Training PMP
E D U C A T I O N
Bachelor of Engineering in Electrical and Electronics (full time)
Post Graduate Diploma in Business Administration (PGDBA) in Symbiosis University (SCDL) E M P L O Y M E N T H I S T O R Y
Cognizant Technology Solutions (CTS) Sep 2005 – Jun 2020 Coimbatore, India mPower Software Services Pvt., Ltd Dec 2002 – Aug 2005 Chennai, India P R O F E S S I O N A L E X P E R I E N C E
Client : LA Care; Role: Service Delivery Manager; Aug’ 2019 – Jun’2020 Responsibilities:
As a Service Delivery Manager, complete end-to-end delivery ownership and act as a SPOC for Delivery of the project
Handling team size of more than 100 + associates from both Onsite – Offshore as well
Managing project level budgeting and billing
Developing, managing and executing project plans
Accurately estimating project effort once requirements are gathered and confirm from the Client
Working with team to determine and identify scope implications
Defining and maintaining the project schedule and deliverables
Effectively communicating the project schedule to the Stakeholders
Escalating project issues to the stakeholders & Steering committee according the criticality Page 3 of 6 Dated: 07/02/20
Introduced and track the Kanban board to prioritize and track project deliverables
Responsible for defining the SLA/KAI metrics for the engagement and take the metrics in Tableau dashboard
Work with client to evolve the process of Incident, Problem and Change Management capabilities
Develop IT Strategy & Roadmap for key initiatives within the business engagement
Explore opportunities to automate manual tasks / improve application performance / Show productivity results
Coordinate and Service Continuity plan on a periodic basis, Resolving all customer requests, issues / escalations in a timely manner. Involved in Billing and Escalation management
Managing resources for the various projects. Forecasting resource allocations and translate into budget impacts
Exhibiting commitment to deliver results on time and within agreed budget, while meeting and exceeding expectations.
Identifying Automated Applications / Modules to the Team & Usage of the Automation savings
Managing E2E Project Milestones / Deliverables
Verify & Review the Effort usages of the Projects Month / Qtr wise
Conducting Weekly / Monthly / Qtly Governance meeting with Client
Review the Identified Opportunities for the Continues Process improvements and prepare the ROI roadmap Environment: .NET, JAVA, and QNXT
Client: Anthem; Role: Service Delivery Manager May’2018 – Jul’2019 Responsibilities:
As a Service Delivery Manager, complete end-to-end delivery ownership and act as a Single Point of Contact for Delivery of the project
Responsible for the service delivery to leverage the Incident Management, Problem Management, Change Management capabilities and process effectively
Performed debt assessment for all the incidents to identify the recurring issues by category
Ensure service performance of the portfolio through defined metrics and KPI's
Ensure the Quality process, Meeting SLAs, Weekly, Monthly status reports, Dashboards and Management reports circulated to the relevant stakeholders as per agreed timelines. Build the client relationship with the organization. Participated in PMR/SMR and Service performance review meeting and responsible to ensure availability of all relevant performance data.
Develop IT Strategy & Roadmap for key initiatives within the business engagement
Monthly Governance deck presentation to customer
Coordinate with onsite and offshore teams as necessary during project delivery. Managed with Resource handling and Task Planning. Conducted periodical meeting with the team and onsite/Client to ensure the delivery process followed.
Manage overall service; achieve CSI, innovation and Transformation. Build the team and ensure the process followed by the team.
Explore opportunities to automate manual tasks / improve application performance / Show productivity results.
Coordinate and Service Continuity plan on a periodic basis, Resolving all customer requests, issues / escalations in a timely manner. Involved in Billing and Escalation management. Environment: .NET, JAVA, COBOL, DB2, CICS, VSAM and JCL Client: Cigna; Apr 2013 – Apr 2018
Role: Agile Delivery Manager ; Apr’2013 – Dec’2013 Responsibilities:
Conduct Scrum of Scrum calls for Three scrum teams based on the need basics Page 4 of 6 Dated: 07/02/20
Responsible for the service delivery to leverage the Incident Management, Problem Management, Change Management capabilities and process effectively
Performed debt assessment for all the incidents to identify the recurring issues by category
Managing project level budgeting and billing
Managing resources for the various projects. Forecasting resource allocations and translate into budget impacts
Developing, managing and executing project plans
Estimating project effort once requirements are gathered and confirm from the Client
Working with team to determine and identify scope implications
Defining and maintaining the project schedule and deliverables
Effectively communicating the project schedule to the Clients and Stakeholders
Escalating project issues to the stakeholders & Steer Co committee
Exhibiting commitment to deliver results on time and within agreed budget, while meeting and exceeding expectations
Ensure the Team delivers all the committed items with in the planned sprint and avoid any spillover of stories
Worked with Release Management Team on a Weekly basis to identify potential Risks and Monitor the Mitigation plans
Ensure sufficient capacity and performance is available to maintain services levels and meet customer forecasts
Ensure Service processes and tools are utilized to best practice standards to deliver Service
Prepares for engagement reviews and quality assurance procedures
Managing resource allocation and utilize them effectively across multiple applications/projects
Monitor the project performance and identify corrective and prevention actions as required
Verify & Review the Effort usages of the Projects Month / Qtr wise
Conducting Weekly / Monthly / Qtly Governance meeting with Client
Review the Identified Opportunities for the Continues Process improvements and prepare the ROI roadmap Environment: .NET, JAVA, COBOL, DB2, CICS, VSAM and JCL Role: Service Delivery manager; Jan’2014 – Apr’2018 Responsibilities:
Involved in RFP Solution Development and Response
Preparation of SOW Creation and Amendments
Involved in transition for L1.5 and L2 tasks to multiple vendors
As SDM ensuring to manage SLA Adherence and SMR activities
Managing resources for the various projects. Forecasting resource allocations and translate into budget impacts
Developing, managing and executing project plans
Accurately estimating project effort once requirements are gathered and confirm from the Client
Working with team to determine and identify scope implications
Defining and maintaining the project schedule and deliverables
Establishing Weekly and Monthly Status Reporting and liaison with customer
Involved in process improvements and thrives to bring in excellence in delivery
contributed to the initiatives during multiple client visits
He has taken lead on implementing the productivity plans for C&CS prod support in Core ops engagement to contribute in Core ops prod support engagement profitability initiative
Identifying Automated Applications / Modules to the Team & Usage of the Automation savings
Managing E2E Project Milestones / Deliverables
Verify & Review the Effort usages of the Projects Month / Qtr wise
Conducting Weekly / Monthly / Qtly Governance meeting with Client
Review the Identified Opportunities for the Continues Process improvements and prepare the ROI roadmap Page 5 of 6 Dated: 07/02/20
Streamlined operations and automated multiple operations related activities for the account
Drove calls with Cigna Workforce solution to enable network related solutions Environment: .NET, JAVA, COBOL, DB2, CICS, VSAM and JCL Client: Medco health solutions; Role: Scrum Master; Mar’ 2011 – Dec’2012 Responsibilities:
Formed this Team right from the scratch and Coached the entire team in Agile-Scrum
Identify team’s Capacity and explore ways improve Velocity by identifying dependencies in Sprint planning
Helping to team to identify Risks and mitigate the same
Introduced two sprint look ahead culture for the team
Facilitating agile ceremonies, including Daily Scrum, Backlog Refinement, Sprint Demo, Sprint Retrospective and Sprint Planning
Removed impediments for the team and facilitated in getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution
Guided the team in process improvement, helped them to identify its strengths and weaknesses and achieve optimum productivity
Environment: Pega, COBOL, DB2, VSAM and JCL.
Client: WellPoint Corporate Application, Epost ; Role: Project lead; Jul’2007 – Feb’2011 Responsibilities:
Responsible for defining Project Scope and mapping transition Process
Responsible for defining project milestones and schedules
Prepared and shared the Statement of Work (SOW) with the onsite counterpart for client’s approval
Client interaction for project invoicing and billing
Ensured in building the offshore team and involved in training, mentoring the team successfully to execute the project on time with all quality standards
Hands on in tracking the project progress with timely status reporting and dashboard preparation with onsite counterparts and business partners
Ensured that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA standards Environment (Print stream): OGL, PPFA, Stream Weaver, DCF and JCL. Client: UNIPRISE (UHG); Role: Senior Developer ; Sep’2005 – Jun’2007 Responsibilities:
Analyzed the legacy application/New Requirements and provided the estimation and shared with onsite team
Involved in Development, review and delivery
Coordinated with onsite and offshore leads to make sure the deliverables are on time
Involved in internal and external surveillance audits
Prepared weekly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project
Provided end-user training to internal team members. Provide end-user training to customers when necessary
Validated test plans and test scripts and perform final reviews of test results Environment: COBOL, CICS, DB2, VSAM and JCL
Page 6 of 6 Dated: 07/02/20
Client: MasterCard; Role: Developer ; Dec’2002 – Aug’2005 Responsibilities:
Involved in planning of work schedules and documentation of work flow
Hands-on with Impact Analysis and Preparing Program Specifications and Synopsis
Experienced in Program Enhancements of the affected module and Unit Testing
Hands-on with Impact analysis of affected fields in the copybooks and programs
Involved in changing the Spec and programs as per the given formats by client
Experienced in Writing UTP and UTC for batch and On-line programs
Involved in unit testing of batch and online programs Environment: COBOL, CICS, DB2, VSAM and JCL
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