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Ravi Shankar Murugananthan

Email: adeqji@r.postjobfree.com

Phone: +91-984*******

E X P E R I E N C E S U M M A R Y

16+ years of IT experience - Including 8 Years of Delivery & Project Management and 8 Years of Technical Design & Development experience

Mainframe and Java technical manager experience in Application Analysis, Design, Development, Integration, Deployment and Maintenance/production support for Web based applications in Healthcare and Banking domain

Work with application and architecture teams to conduct proof of concept (POC) and implement the design in production environment in AWS

Participated in building web-based scalable and distributed cloud-native applications

Portfolio planning and budgeting for all projects (T&M and Fixed bid) that are assigned to Cognizant for the client

Experience in handing the project from client location as Onsite coordinator in USA

Extensive experience across all SDLC phases and proficient in both Agile and Waterfall Model

Played multiple roles - Scrum master, Program Manager, Service Delivery Manager and Project Manager

Contributed to the Business Development and Revenue growth – Submit Proactive Proposals & contribute towards Client requested proposals

Strong knowledge in working with databases like DB2 in writing DDL, DML SQL queries

Got top scorer in BES score of 2011 within account

Handling end-to-end activities of PMO and operation 100+ M account

Possess experience in driving and participating in Organization initiatives

Possess excellent communication and inter- personal skills, involved in mentoring junior professionals

Worked as engagement coordinator with KPMG audit team and project team for Account level SAS70-Type 1 Audit

A G I L E E X P E R I E N C E

Experienced in executing Agile Projects as Scrum Master and Agile Delivery Manager

Certified Scrum Master (CSM) by Scrum alliance

Coaching Team members in Agile-Scrum Methodology A C C O M P L I S H M E N T S

Received Business Excellence award for excellence shown in delivery for a client engagement

Received Emerging Leader Award for excellence in driving Organizational Initiative in the Account

Received Best All rounder Award for excellence in executing initiative on Knowledge Management

Received Idea Champion award in driving Managed Innovation for the teams Page 2 of 6 Dated: 07/02/20

S K I L L S

Technology & Tools COBOL, JCL, Easytrieve, OGL, DB2, ENDEVOR, File-Aid, Xpediter, SPUFI, QMF, File-Aid, Endevor, Mercury, PPFA, DCF, Elixer and StreamWeaver, ClearCase, HPSM and Footprint

Digital AWS

Project

Management tool

Jira, HPALM, MPP, Plan View

Operating system MS-DOS, Windows 7/10/13, Vista, XP, Unix Agile skills Agile-Scrum and TFS

RPA Win Automation

Management Expertise Project Management Delivery Management Team Management Risk Mitigation & Control Escalation Management Knowledge Management Resource Optimization Business Development Client Relationship Stockholders management Continuous Process Improvements Forecasting & Budgeting

T R A I N I N G S / C E R T I F I C A T I O N S

Certification: Domain Healthcare: AHM 250

Certification: mythology Certified Scrum Master (CSM) - [Member id - 151862] Certification: Technical AWS, Brainbench Certified Java 2.0, Java Script, HTML 4.0 Training PMP

E D U C A T I O N

Bachelor of Engineering in Electrical and Electronics (full time)

Post Graduate Diploma in Business Administration (PGDBA) in Symbiosis University (SCDL) E M P L O Y M E N T H I S T O R Y

Cognizant Technology Solutions (CTS) Sep 2005 – Jun 2020 Coimbatore, India mPower Software Services Pvt., Ltd Dec 2002 – Aug 2005 Chennai, India P R O F E S S I O N A L E X P E R I E N C E

Client : LA Care; Role: Service Delivery Manager; Aug’ 2019 – Jun’2020 Responsibilities:

As a Service Delivery Manager, complete end-to-end delivery ownership and act as a SPOC for Delivery of the project

Handling team size of more than 100 + associates from both Onsite – Offshore as well

Managing project level budgeting and billing

Developing, managing and executing project plans

Accurately estimating project effort once requirements are gathered and confirm from the Client

Working with team to determine and identify scope implications

Defining and maintaining the project schedule and deliverables

Effectively communicating the project schedule to the Stakeholders

Escalating project issues to the stakeholders & Steering committee according the criticality Page 3 of 6 Dated: 07/02/20

Introduced and track the Kanban board to prioritize and track project deliverables

Responsible for defining the SLA/KAI metrics for the engagement and take the metrics in Tableau dashboard

Work with client to evolve the process of Incident, Problem and Change Management capabilities

Develop IT Strategy & Roadmap for key initiatives within the business engagement

Explore opportunities to automate manual tasks / improve application performance / Show productivity results

Coordinate and Service Continuity plan on a periodic basis, Resolving all customer requests, issues / escalations in a timely manner. Involved in Billing and Escalation management

Managing resources for the various projects. Forecasting resource allocations and translate into budget impacts

Exhibiting commitment to deliver results on time and within agreed budget, while meeting and exceeding expectations.

Identifying Automated Applications / Modules to the Team & Usage of the Automation savings

Managing E2E Project Milestones / Deliverables

Verify & Review the Effort usages of the Projects Month / Qtr wise

Conducting Weekly / Monthly / Qtly Governance meeting with Client

Review the Identified Opportunities for the Continues Process improvements and prepare the ROI roadmap Environment: .NET, JAVA, and QNXT

Client: Anthem; Role: Service Delivery Manager May’2018 – Jul’2019 Responsibilities:

As a Service Delivery Manager, complete end-to-end delivery ownership and act as a Single Point of Contact for Delivery of the project

Responsible for the service delivery to leverage the Incident Management, Problem Management, Change Management capabilities and process effectively

Performed debt assessment for all the incidents to identify the recurring issues by category

Ensure service performance of the portfolio through defined metrics and KPI's

Ensure the Quality process, Meeting SLAs, Weekly, Monthly status reports, Dashboards and Management reports circulated to the relevant stakeholders as per agreed timelines. Build the client relationship with the organization. Participated in PMR/SMR and Service performance review meeting and responsible to ensure availability of all relevant performance data.

Develop IT Strategy & Roadmap for key initiatives within the business engagement

Monthly Governance deck presentation to customer

Coordinate with onsite and offshore teams as necessary during project delivery. Managed with Resource handling and Task Planning. Conducted periodical meeting with the team and onsite/Client to ensure the delivery process followed.

Manage overall service; achieve CSI, innovation and Transformation. Build the team and ensure the process followed by the team.

Explore opportunities to automate manual tasks / improve application performance / Show productivity results.

Coordinate and Service Continuity plan on a periodic basis, Resolving all customer requests, issues / escalations in a timely manner. Involved in Billing and Escalation management. Environment: .NET, JAVA, COBOL, DB2, CICS, VSAM and JCL Client: Cigna; Apr 2013 – Apr 2018

Role: Agile Delivery Manager ; Apr’2013 – Dec’2013 Responsibilities:

Conduct Scrum of Scrum calls for Three scrum teams based on the need basics Page 4 of 6 Dated: 07/02/20

Responsible for the service delivery to leverage the Incident Management, Problem Management, Change Management capabilities and process effectively

Performed debt assessment for all the incidents to identify the recurring issues by category

Managing project level budgeting and billing

Managing resources for the various projects. Forecasting resource allocations and translate into budget impacts

Developing, managing and executing project plans

Estimating project effort once requirements are gathered and confirm from the Client

Working with team to determine and identify scope implications

Defining and maintaining the project schedule and deliverables

Effectively communicating the project schedule to the Clients and Stakeholders

Escalating project issues to the stakeholders & Steer Co committee

Exhibiting commitment to deliver results on time and within agreed budget, while meeting and exceeding expectations

Ensure the Team delivers all the committed items with in the planned sprint and avoid any spillover of stories

Worked with Release Management Team on a Weekly basis to identify potential Risks and Monitor the Mitigation plans

Ensure sufficient capacity and performance is available to maintain services levels and meet customer forecasts

Ensure Service processes and tools are utilized to best practice standards to deliver Service

Prepares for engagement reviews and quality assurance procedures

Managing resource allocation and utilize them effectively across multiple applications/projects

Monitor the project performance and identify corrective and prevention actions as required

Verify & Review the Effort usages of the Projects Month / Qtr wise

Conducting Weekly / Monthly / Qtly Governance meeting with Client

Review the Identified Opportunities for the Continues Process improvements and prepare the ROI roadmap Environment: .NET, JAVA, COBOL, DB2, CICS, VSAM and JCL Role: Service Delivery manager; Jan’2014 – Apr’2018 Responsibilities:

Involved in RFP Solution Development and Response

Preparation of SOW Creation and Amendments

Involved in transition for L1.5 and L2 tasks to multiple vendors

As SDM ensuring to manage SLA Adherence and SMR activities

Managing resources for the various projects. Forecasting resource allocations and translate into budget impacts

Developing, managing and executing project plans

Accurately estimating project effort once requirements are gathered and confirm from the Client

Working with team to determine and identify scope implications

Defining and maintaining the project schedule and deliverables

Establishing Weekly and Monthly Status Reporting and liaison with customer

Involved in process improvements and thrives to bring in excellence in delivery

contributed to the initiatives during multiple client visits

He has taken lead on implementing the productivity plans for C&CS prod support in Core ops engagement to contribute in Core ops prod support engagement profitability initiative

Identifying Automated Applications / Modules to the Team & Usage of the Automation savings

Managing E2E Project Milestones / Deliverables

Verify & Review the Effort usages of the Projects Month / Qtr wise

Conducting Weekly / Monthly / Qtly Governance meeting with Client

Review the Identified Opportunities for the Continues Process improvements and prepare the ROI roadmap Page 5 of 6 Dated: 07/02/20

Streamlined operations and automated multiple operations related activities for the account

Drove calls with Cigna Workforce solution to enable network related solutions Environment: .NET, JAVA, COBOL, DB2, CICS, VSAM and JCL Client: Medco health solutions; Role: Scrum Master; Mar’ 2011 – Dec’2012 Responsibilities:

Formed this Team right from the scratch and Coached the entire team in Agile-Scrum

Identify team’s Capacity and explore ways improve Velocity by identifying dependencies in Sprint planning

Helping to team to identify Risks and mitigate the same

Introduced two sprint look ahead culture for the team

Facilitating agile ceremonies, including Daily Scrum, Backlog Refinement, Sprint Demo, Sprint Retrospective and Sprint Planning

Removed impediments for the team and facilitated in getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution

Guided the team in process improvement, helped them to identify its strengths and weaknesses and achieve optimum productivity

Environment: Pega, COBOL, DB2, VSAM and JCL.

Client: WellPoint Corporate Application, Epost ; Role: Project lead; Jul’2007 – Feb’2011 Responsibilities:

Responsible for defining Project Scope and mapping transition Process

Responsible for defining project milestones and schedules

Prepared and shared the Statement of Work (SOW) with the onsite counterpart for client’s approval

Client interaction for project invoicing and billing

Ensured in building the offshore team and involved in training, mentoring the team successfully to execute the project on time with all quality standards

Hands on in tracking the project progress with timely status reporting and dashboard preparation with onsite counterparts and business partners

Ensured that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA standards Environment (Print stream): OGL, PPFA, Stream Weaver, DCF and JCL. Client: UNIPRISE (UHG); Role: Senior Developer ; Sep’2005 – Jun’2007 Responsibilities:

Analyzed the legacy application/New Requirements and provided the estimation and shared with onsite team

Involved in Development, review and delivery

Coordinated with onsite and offshore leads to make sure the deliverables are on time

Involved in internal and external surveillance audits

Prepared weekly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project

Provided end-user training to internal team members. Provide end-user training to customers when necessary

Validated test plans and test scripts and perform final reviews of test results Environment: COBOL, CICS, DB2, VSAM and JCL

Page 6 of 6 Dated: 07/02/20

Client: MasterCard; Role: Developer ; Dec’2002 – Aug’2005 Responsibilities:

Involved in planning of work schedules and documentation of work flow

Hands-on with Impact Analysis and Preparing Program Specifications and Synopsis

Experienced in Program Enhancements of the affected module and Unit Testing

Hands-on with Impact analysis of affected fields in the copybooks and programs

Involved in changing the Spec and programs as per the given formats by client

Experienced in Writing UTP and UTC for batch and On-line programs

Involved in unit testing of batch and online programs Environment: COBOL, CICS, DB2, VSAM and JCL

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