Operations Manager
Resume:
Ong Siong Woon (Patrick)
Profile
Self-motivated personal bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both hospitality and theme park pre-opening, and adept at effectively managing all operations.
Employment History
Operations Manager (Pre-opening team) at Animation Theme Park Sdn Bhd, Ipoh, Perak
February 2017 — January 2020
●Pre-opening team involved in park system set up.
●Project leadership skills to prioritise tasks and process in sustainable flow in setting up SOP for the park.
●Team leadership in leading and motivating team to achieve high performance culture in the park.
●Time and process management skills in improving the process and gradually improved productivity with 15% manpower reduction.
●Revenue Management - identified and carried out improvement project in the park to increase revenue with good ROI.
●Project Management - executed the improvement project with planned budget and time frame.
●Risk Management in ensuring all rides and attractions are adhered to safety standard and requirement from statutory board at all times. Safety of guests, crew and assets are emphasized.
●Meet and greet the guest to maintain guest relation and obtained feedback on their experience for planning purpose.
●Assets maintenance by planned and executed the preventive maintenance on time for rides and attractions to maintenance high efficiency performance.
Hotel Manager at Ipoh Downtown Hotel, Ipoh, Perak
September 2016 — February 2017
●Responsible for Hotel business strategies and the bottom line.
●Leading team to provide superior customer service to guests by addressing all questions and concerns. Received compliments from check-out guests daily.
●Budget management in carrying out refurbishment.
●Project management in executing the refurbishment on rooms. Ensure room availability at 100% at all time.
●Set up F&B outlet and maximize the function revenue by selling full board and daily seminar packages, Increase the revenue by 15% on the 2nd month onwards.
●Business development skills in widening market segment with new business strategy. New segment like government sector with the availability of F&B outlet.
●Problem solving by analysis of issue and resolving the issue with research and theoretical framework.
Manager at Sunway Lost World Water Park Sdn Bhd, Ipoh, Perak
January 2013 — June 2016
●General management in operation to supplement Director of Operations in handling a variety of tasks and divisional planning and managing.
●Analytical skills and attention to details demonstrated through reports data and presentation.
●Inter-department communication with various divisions within organization on proposal of maintenance, improvement and expansion required. Within 3 years, 3 expansion projects were carried out due to huge increase in visitor ship.
●Works well in a team with people from different cultural background through communication and task delegation in group work.
●Motivate in enforcing sustainable and wellbeing practices in to work place.
●Revenue management in Retail outlets operations. Communicated with vendors on stock arrangement and new products designed.
●Resolved guest complaint or grievance.
●Fully responsible for night operation of Hotspring and Spa with daily visitor ship ranging from 1,500 to 3,500 persons.
General Manager at Crystal Hotel, Manjung, Perak
& Crystal Bay Teluk Batik, Lumut, Perak
August 2000 – December 2011
●Pre-opening of both properties within 2 years a part.
●Responsible for set up, business strategies and bottom line. Direct report to Managing Director.
●Budget management and revenue management through rooms and F & B sales and expenses.
●Leadership skill in leading new team member to equip with proper skill in carrying out tasks assigned in daily operation.
●Initiated, developed and cultivated superior customer relationship with guest to achieve customer experience, provided value added service to customer to improve sales and improve profit.
●Business development skills demonstrated through leading team to successfully organized the off premise buffet catering for up to 2000 guests in a few occasions for corporate customers and individuals.
●Event management in successfully providing wedding banquet of 80 tables on 3 occasions.
●Received numerous awards from the authority.
Education
Bachelor in Business Administration, Ottawa University, Kansas City
1999 — September 2000
Major in Business Administration
Diploma in Electronics Engineering, Ngee Ann Polytechnic, Singapore
June 1984 — March 1987
Courses
The 7 Habits of Highly Effective People
●High Performance Team
- Building And Working In Teams
- Leading And Managing Change Effectively
- Leading Self In Team and Change
At Sunway Lost World Water Park Sdn Bhd.
2014 – 2015
High Performance Culture (Living the Dreams’ Culture)
●Basic Fire & Rescue Training
at Animation Theme Park Sdn Bhd
2017 — 2018
Social Responsibility
●Ipoh International Waiters Race Organizing Committee by Malaysia Association Of Hotels, Ipoh
(Involve in Organizing Committee as Treasurer for Season 1 & 2, Chairman for season 3 & 4 and committee member for season 5)
2013 — 2017
●Panel Of Hotel Classification – Ministry Of Tourism Malaysia as NGO Representative
2009 – 2017
Expected Salary :
Negotiable
References
Mr Mohd Farid Abd Aziz – former Chief Operating Officer at Animation Theme Park Sdn Bhd
HP : +601*-***-****
Mr Yusmady Md Yatin – General Manager at Desaru Coast Adventure Water Park
HP : +601*-***-****
Mr Calvin Ho Ch’an Hin – Senior General Manager at Sunway Theme Park
HP : +601*-***-****
Details
85 Highland Park Jalan Sultan Iskandar Shah, Kuala Kangsar, 33000, Perak, Malaysia
*********@*****.***
Date / Place of birth
15 Apr 1966
Perak
Nationality
Singapore with Malaysia PR
Skills
General Management
Hotel Management
Budget Management
Problem Solving
Business Development Strategies
Customer Relation Management
Interpersonal Communication
Time Management
Revenue Management
Event Management
Risk Management
Interests
Music, Jogging, Travelling
Languages
English
Bahasa Malaysia
Chinese
Speaking
Mandarin
Malay
English
Hock Kien
Hock Chew
Hock Chia
Japanese(very Basic)
Cantonese(basic)
Contact this candidate