CURRICULUM VITAE

Siva.M

No:***/***A, Raja street

Padi, Chennai-600050 Email:adeqi8@r.postjobfree.com

Tamil Nadu Mobile: +91-971*******

Objective:

To pursue a challenging and progressive career in the field of Telecommunications that would utilize and enhance my technical and analytical abilities.

Professional Experience :( 6.5 Years)

Worked as a Performance Management Engineer in Nokia Networks, Chennai since Feb 2012

Worked as a NSS FAULT MANAGEMENT ENGINEER in Nokia-Siemens Networks, Chennai since Mar 2011 to Jan 2012

Worked as a Sr. Associate of Telecom Engineering in Tech Mahindra Pvt.Ltd,

Chennai from Oct 2009 to Mar 2011

Worked as a hardware engineer in Avalon Technology, Chennai from Jun 2008 to Jan 2009.

Job title: Performance Management Engineer (Core,RAN & BSS), Nokia Networks Under (E-Soft)

Client: Vodacom - Tanzania (3G & 4G Network), Orange – Mali, TOGO

Duration: Sep 2016 to Till Date

3G, 2G KPI and alarm monitoring for network, preparation and validation of Reports, analysis of RAN parameters.

Worked as Performance Management Engineer looking after 3Gnetwork KPI Monitoring, analysis of performance report related to both 3G and 2G networks

Active member in Surveillance monitoring 24x7.

Tracking of all major KPIs of networks

Worked on the Power BI reports & dashboards with Excel raw data.

Used Table, Matrix, Bar, Card, Gauge, Slicers visualizations

Worked on Custom Visualizations like multi slicer and Hierarchy slicer

Created New Calculated Column and Measure using DAX Expression

Published/shared the reports by creating Content Pack/Sharing the pbix file

Worked on On-Premises Gateway to refresh the data sources/creating a live connection.

Day to Day communication with regional team to improve the performance

Analyzing and maintaining the performance of Vodacom 3G network

Reporting the 3G dashboard which contains the critical radio KPIs to the customer.

Calculation/Validation of the Key Performance Indicators based on measurement data of every network element Nokia.

Monitoring the contractual KPIs and maintaining the threshold of the network.

Command firing process using CITRIX and TELNET neighborhood for the remote

Generation of Ad-Hoc reports.

Dealing with the Nokia Switch key parameter and Counters.

Monitor the performance of the entire circle on the daily basis.

Coordinate with the circles and giving the feedback to the customers and the management

Checking with FM for critical and Emergency outages that affects KPI.

Good understanding about node wise KPI’s

Help in improving the mobile network by providing the report on different KPI

Basic knowledge in SQL queries.

Create the Dashboard in Power BI

Strong analytical skills required including a thorough understanding of how to interpret business needs and translate them in to application and operational requirement

Creating macro in Excel to simplify the work.

Acting as a point of escalation for all priority issues & provide effective solutions both within the team and for all external customers within the Business.

Tools & Technologies:

NSN reporting Suit Net Act 17.5, Power BI.

Job title: Performance Management Engineer, Nokia-Siemens Networks

Client: Ooredoo Networks, Myanmar (3G NSN & ZTE Networks)

Duration: 2014 to Sep 2016

As a NOC resource I was performing following responsibilities,

Real time Performance KPI monitoring and analysis for 3G networks (RTPM) and raise TT and Task for KPIs degradation.

Ensuring KPIs like DCR, CSSR, CS RAB Congestion and PS CSSR are within Benchmarks.

Network Operations performance analysis in base of contractual KPI.

Monitor the different KPIs which affect the Grade of service (GOS) of the network.

Provide the First level analysis in KPIs like DCR, CSSR, CS RAB Congestion and PS CSSR

Supporting with NPO team and Project team.

Expertise in Creating VBA MACROS & Automating the various reports in MS EXCEL

Monitor the RNC level, Site level and cell level on daily basis.

Suggest to NPO team to do drive test and SSV

Performing CGR Utilization report

Reduce impact over the network performance failures and degradations.

Delivery of the network operations and performance reports( Launch notification report ) to the NSN streams

Tools & Technologies:

NSN reporting Suit Net Act 5.5, ZTE netnumen, Google earth KLM file

Job title: GNSC ENGINEER-PERFORMANCE MANAGEMENT, Nokia-Siemens Networks

Client: Nextel Networks, Latin America (2G IDEN and 3G Huawei Networks).

Duration: Feb 2012 to 2014.

As a NOC resource I was performing following responsibilities,

Real time Performance KPI monitoring and analysis for 3G networks (RTPM) and raise TT and Task for KPIs degradation.

Expertise in Creating VBA MACROS & Automating the various reports in MS EXCEL

Generation and delivery of the network operations and performance reports to the NSN streams and Nextel/NII.

Evaluate and generate new reports as per NSN streams and Nextel/NII requests.

Report internal teams operations metrics to track operation’s performance.

Analysis on Operational Performance delivery measures.

Responsible to implement new Operational performance measures.

Delivery of the Contractual SLA/KPI and Regulatory Reports to Nextel/NII.

Network Operations performance analysis in base of contractual SLA/KPI.

Reduce impact over the network performance failures and degradations.

Ensure reports delivery to keep and enhance the NSN service level over Nextel/NII networks operations.

Ensuring KPIs like SDCCH drop, SDCCH block, TCH drop and TCH block are within Benchmarks.

Monitor the different KPIs which affect the Grade of service (GOS) of the network.

Preparation and validation of daily 2G & 3G Network Availability reports

Tools & Technologies:

Quality Net system, Huawei M2000,

Job title: NSS FAULT MANAGEMENT ENGINEER Nokia-Siemens Networks Chennai

Client: Videocon.

Duration: Nov 2010 to Aug 2012.

As a NOC resource I was performing following responsibilities,

Provide 24*7 support whenever Critical Fault Occurs.

Responsibilities Performing O&M routine checking of network active alarms, charging file status, SS7 signaling link status and link loads, circuits and circuit group status, clear codes, computer units and computer loads.

Provide the level support to remote NOKIA Switches on DX200 Platform.

MSC and BSC Alarms analysis, escalation, troubleshooting, and preventing fault propagation and ensure network availability.

System Backup for all NSS NE’s

Traffic Measurement and Analysis.

Monitoring Clear Codes in MSS and analyzing the cause for generation of these Clear Codes

MSC health check up and analysis.

Supporting Acceptance Test.

Supporting work done by field engineers and third parties like BTSOL, RAILTEL, TTSL, etc..

Monitoring GPRS network elements like Charging gateways, Wap gateways, Firewalls, SGSN, GGSN.

Knowledge in raising TT and work order when analyzing problem in NE.

Monitoring GPRS Router elements Border gateways, juniper Router & Cisco Router

Performing checking CMD (Charging Mediation Data server)

Performing Core Health check

Performing SGSN Health check

Performing GGSN Health check

Tools & Technologies:

Dx200 platform, Reflection, Clear Code Tool & Processor Tool

Training at NSN:

3G-UMTS Training

CCS7 signaling

Units of NOKIABSC3 architecture

BSS Parameters

SYSTRA – Basics of GSM

Job title: Sr. Associate of Telecom Engineering, Tech Mahindra Pvt.Ltd.

Client: Tata Indicom

Duration: Oct 2009 to Mar 2011.

As a GNSC resource I was performing following responsibilities,

Having in-depth knowledge on HLR, CRM, Tipps & pos, Metsolv (citrix), used by TTSL application

Direct Reporting to TL

Weekly analyzing Agents productivity sheets, conducting Qlty. Audits and sharing feedback with associates

Daily updating enquiry call Tracker, Dispatch Agent performance report

Manual ESN change, A Key passivation, Handling complaints which are in error, CCM follow u

Ensuring the quality on 198 complaint closures with close looping

Tools Used:

CRM

Citrix Vas

Tips (IN)

Soft Skills:

Programming Language :Excel Macros, MS Access,Power BI, Tableau

Operating System : Win 98, 2000,XP, Windows 7 & 10.

Personal strength:-

Comprehensive problem solving abilities

Team Player

Hard Worker

Areas of interest

Reading Books

Playing Games

listening to music

Academic profile:

Successfully completed Diploma in Electronics and Communication Engineering from [Sriram Polytechnic College, Thiruvallur afflicted by DOTE ] with aggregate of [76.4 2008 Batch]

SSLC Passed in First class, [61.5%] from [Britannia Higher Secondary School, Chennai] on [April 2005.]

Declaration:

I consider myself familiar with my Technological Aspects and I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.

(M. Siva)

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