Sales Customer Service
Resume:
Donna V. Hankins
DONNA V. HANKINS
Oklahoma City, OK 73179
adeqg6@r.postjobfree.com
S K I L L S
• Data Entry Specialist – Proficiency in 10 key, auditing and processing.
• Customer Service Specialist - Flight reservation specialist, time management, planning travel itineraries, supervise & prioritize work schedule and monitor training calls. Proficiency in flight booking Software.
• Sales and Revenue Agent - Maintained sales quota and revenue marketing. W O R K E X P E R I E N C E
• Receptionist June 2020
Moscaic Personal/Oklahoma City, OK
Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills. Administrative duties include, filing, answering phones, mileage & expense reports and managed conference calendar.
• Administration Coordinator – Training Center 2018- 2020 IBC Bank/Oklahoma City, OK
Administrative Coordinator for trainers and class attendees. Maintain grades, attendance, time logs, work schedules and data obtained by trainers. Administrative duties include, data entry, filing, answering phones, excel production schedules and handling all catering needs for meetings.
• Loan Clerk/Sales Associate, Assistant Sales Manager 2014 – 2018 IBC Bank/Oklahoma City, OK
Loan clerk responsible for clerical matters related to loan processing, including preparing, auditing, and finalizing forms and or contracts. Ensure the creditworthiness of interested parties through reference checking. Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers. Interview loan applicants to obtain personal and financial data, and to assist in completing applications. Sales associate responsible for professional-based sales and superior customer service with a “we do more” attitude in addition to cross selling financial services to existing and prospective customers of the bank for the purpose of branch growth with complete customer satisfaction. Responsible for auditing cash drawers, bank teller duties and vault trained. Assist Sales Manager directing and administering a professional-based sales and customer service team. Achieve growth objectives for the branch with complete customer satisfaction, supervise employees responsible for various aspects of branch operations, develop and promote good community relations, and implement sales strategies and promotions. Donna V. Hankins
2
Bank Teller provides prompt, efficient and friendly service; process transactions for various types of accounts including checking, saving, loans in accordance with bank procedures; prepare daily general ledger entries; adhere to guidelines established to maintain a balanced drawer; excellent communication skills.
• Reservations & Customer Service Specialist 1986 – 2014 Southwest Airlines/Oklahoma City, OK Retired
Maintain flight reservations calls, booking agent for travel arrangements, vacations, car rental, credit card sales and customer support. Monitor calls to ensure compliance with company policies and procedures. Observe time management requirements to adhere to company guidelines. E D U C A T I O N
Southwest Airlines International Aviation & Travel Academy – Reservation Specialist Lubbock Coronado High School Graduate
V O L U N T E E R E X P E R I E N C E
Relay For Life Chaperone/Volunteer - 5 years
Volunteer: Bebency Elementary School – 4 years
Volunteer: Mustang Elementary School - 4 Years
Charity Fund Raiser: Ronald McDonald House - 2 years Charity Fund Raiser: Oklahoma Bombing Marathon – 2014 Reign Athletics Cheer Academy: Committee Chair – 2 years R E F E R E N C E S
Tyler Knoke ~ Assistant Vice President of Retail Sales IBC Bank - Oklahoma City 918-***-**** Randy Petty ~ Certified Public Accountant 817-***-**** Patty Hinton ~ Reservation Specialist Southwest Airlines 405-***-****
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