Manager Service

RAJITHA CHERUKURI

214-***-****© EMAIL: *******.*********@*****.***

SUMMARY:

Over 15 plus years of IT experience analyzing, developing, implementing and testing various client/server, web-based applications of which includes 4 plus years of Development and about 6 plus years of Quality testing experience.

Performed Manual and Automated testing using Mercury Tools: Win Runner, Test Director, Quality center, ALM and other third party tool

Experience in automation of scripts using tools like QTP & CYARA

Strong experience in Analyzing Business Spec, Designed & Developed Test Plans, Test Cases, Test Scripts and Test Procedures

Experience in Web based, GUI, Regression, Integration, System, Functional and Black Box Testing

Developed and deployed Siebel applications using Siebel Tools, Actuate Reports,, EIM, EAI, Assignment & Workflow Manager, Siebel VB/eScript, Java, Weblogic, Informatica etc

Excellent interpersonal and communication skills and the ability to provide solutions from a functional and technical perspective, meet deadlines

Demonstrated ability to rapidly learn and apply new technologies and improve processes to make an impact as a productive individual contributor as well as team player

SKILLS:

Testing Tools: Win Runner, Test Director, Mercury Quality Center, HP ALM

CRM: Siebel eSales, ePharma, eService, eMarketing, Call Center, eFinance, eConsumerGoods, eCommunications, Campaign

Tools: SVN, Quick Build, Siebel 5.0/5.5/6.X/7.X,8.1.1.4,Siebel-Actuate, Assignment and Workflow Manager, EAI, EIM

Scripting: Siebel VB, eScript

OS: Windows, Unix/Linux

Languages: XML, HTML, Java, SQL, PL/SQL

RDBMS: Oracle 11g, MS SQL

Reporting/Others: Actuate 5.0,7.2,Weblogic 11g/12c

EDUCATION:

Engineering in Electronics & Instrumentation

EXPERIENCE:

Voya, Windsor, CT 09/18 - Present

Genesys QA Tester

Responsibilities:

Tested Genesys IVRs on different LOBs like Retirement, Life, Employee Benefits, Non-Contact center

Tested Chat, Email, CoBrowse features for Retirement Clients

Worked on Reduced Repeat Caller project. Validated the IVR call flow across different applications like Task Manager, SponsorWeb & PeopleSoft

Verified the call pops Salesforce and PSR are working for all calls. Validated the data against PSR & Salesforce applications

Worked on high visible projects like Genesys DC Migration Project. Regression tested all

applications in the NEW DC environment

Validated the call details in Workspace Desktop Edition, Speechstorm & Speechminer applications

Worked on Cyara Automation scripts for IVRs like Retirement, Life, Employee Benefits

Prepared Master Test Strategy Document, AM Hand Off document for the projects

Executed test cases in ALM and documented the results

Environment: Genesys IVR, Genesys Desktop WDE, Salesforce, Speechstorm, Speechminer,

Cyara, HP ALM Quality Center 12.20

DentaQuest, Charlestown, MA 05/17 – 07/18

UAT Test Lead

DentaQuest is the largest dental benefits administrator in the United States and largest in the

Medicaid space.The innovative dental benefits solutions offer clients lower cost to approximately

24 million members across the United States. DentaQuest is working with local, state, and

national partners to raise oral health awareness and promote effective oral health solutions

Responsibilities:

Tested the IVR application for Commercial providers, members, Government providers and members

Worked as a Dataminer between the teams

Involved in the design and documentation of CISCO project to meet the business requirements.

Involved in analysis of Test Plan and Test Cases, detecting bugs in the system, preparing the Defect reports

Worked on the Execution of test scenarios, analyzing the actual results against the expected results and creation of test data

Testcases were created using Team Foundation Server (TFS)

Environment: Windward application, SalesForce, Microsoft Team Foundation Server(TFS) 2015,Microsoft SQL Server 2005,eGain Analytics, Microsoft SQL Server 2014 SP1

CVS Health, Woonsocket, RI 09/15 – 02/17

Sr Analyst

CVS Health is the largest drug stores retailer with 9500 plus stores and a health care Pharmacy Benefit Manager. CVS Health has different business units Corp, Retail, Digital and PBM. IVR applications that I supported are for all Organization Units

Responsibilities:

Developed SQL’s for the IVR Store updates so that the store information is updated in the cvs.com site successfully every week.

Worked on the documentation of the Security Requirement Document on various applications such as IVR, Vertical, Verint, MARS, IEX.

Setup Call center Agents in Verint, IEX and MARS Applications and resolved various issues addressed by the business related to these applications.

Developed IVR Java applications, build the war files and promoted from Dev thru PROD using SVN and QuickBuild.

Deployed and tested the IVR applications in Weblogic application servers.

Developed Informatica mappings and workflows and tested as per business requirements.

Executed the SQLs in Oracle and SQL server to generate the reports for the business based on the request

Worked on the HPSM Priority tickets related to different applications and made sure that the tickets are resolved within the SLA.

Worked with the application Vendors to install the patches on applications to remediate the security vulnerabilities.

Worked on SSL certs renewals and coordinated with different teams to test the functionality and SSL/TLS Cipher hardening.

Worked on migrating the IVR applications from Oracle to SQL Server and during Weblogic version upgrades.

Environment: Eclipse, Java, Oracle SQL Developer 3.2, Microsoft SQL Server 2008, Informatica 9.5.1, Control M, Verint, Apache, Weblogic 11g/12c, HP ALM etc…

Chase Paymentech, Salem, NH 03/12 – 08/15

QA Analyst

Chase Paymentech is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. Following the split from First Data, and reallocation of approximately half of its portfolio, Chase Paymentech remains one of the three largest merchant acquirers based on transaction count and sales volume. Additionally, with a legacy of innovation and vision in electronic payments, Chase Paymentech promoted the growth of e-commerce worldwide.

Responsibilities:

Worked on different projects like the Edge, IRS Tax Reporting, Maintenance projects

Developed the test cases according the major deliverables in the projects

Worked as Quality Center Admin to create access to the QA team for all the projects, created monthly graphs for all the projects in the Quality Center

Ran PeopleSoft QTP Regression scripts weekly in the PeopleSoft stage environments. Also trained other members in the team to run the QTP scripts

Worked on Control M jobs to automate the Batch Maintenance jobs in PeopleSoft

Worked on Actuate reports, Executed stored procedures in TOAD to get the data for the actuate reports. Built SQL’s accordingly to populate the data in the reports

Worked on Peoplesoft Upgrade project from 8.49 to 8.51 in testing the Peoplesoft screens, actuate reports, Batch Maintenance Modules

Worked on integration testing from PeopleSoft to TDOR system in TAMPA. Ran the hierarchy packages and verified whether the data had successfully migrated to the TDOR system

Ran ETL mappings to verify whether the data had been migrated to different QA environments

Ran QTP scripts to create Paymentech Online user accounts

Used the Stat tool to migrate the People Soft code to different People Soft environments.

Environment: Windows XP, PeopleSoft 8.49, 8.51, Control M, Mercury Quality Center 10, QTP 10, Actuate, TOAD 9.7, STAT 5.6.1, Informatica 9.1

Bank Of America, Waltham, MA 11/10 – 02/12

Siebel Tester

SRS application processes the service requests that are coming from various call center desktop applications (Lean SR entry, Merlin) and VGS Service requests that are placed through Lean SR entry reaches SRS application thru CRM middleware and updates the WCC and contact history. Service requests that are placed through Merlin reaches SRS application thru E-services middleware.

Responsibilities:

Involved in the design and documentation of upgrade project to meet the business requirements.

Involved in analysis of Test Plan and Test Cases, detecting bugs in the system, preparing the Defect reports and interacted with developers for Debugging.

Performed Manual Testing considering the base line of developed test plan and test cases.

Execution of test scenarios, analyzing the actual results against the expected results and creation of test data.

Defects were logged and resolved using Mercury Quality Center.

Monitored Quality Center to close the bugs/cases as and when developers fix the bugs.

Created some Service Requests using the stub program and validated the records in the GUI.

Validated SQL Server Reporting DTS packages to ensure database columns are being populated by querying the SQL Server Database.

Certification of EIM Process:

Was involved in writing the test scripts to certify the EIM migration from source system to target system.

Worked with Oracle experts on issues with the Correspondence templates files attachments in the application.

Performance Tuning

Worked on performance test of the application once the indexes and the performance changes were applied on the application.

Verified the data is populated in all the columns at the backend using sql queries

Environment:Siebel7.7.2.6,Siebel8.1.1.4,SiebelFinancialServices,Oracle10g,eScript,IE7,Microsoft Office 2007,SQL Navigator, SQL Server 2005,Mercury Quality Center.

Putnam Investments, MA 05/08 – 10/10

Siebel Tester

Great West is a software application that supports the needs of Rollover teams. Putnam had designed and built the application into RMS system. A data feed will come from Great West to supply and update Rollover Prospect and Rollover Opportunity information. As a Software Test Engineer, involved in various activities to test the Application functionality and involved in performance testing.

Responsibilities:

Involved in the Testing of Siebel Call Center application as per the client requirements.

Involved in analysis of Test Plan and Test Cases, detecting bugs in the system, preparing the Defect reports and interacted with developers for Debugging.

Execution of test scenarios, analyzing the actual results against the expected results and creation of test data

Defects were logged and resolved using Mercury Quality Center

Monitored Quality Center to close the bugs/cases as and when developers fix the bugs

Performed Manual Testing and participated in enhancement meetings investigated software bugs and interacted with developers to resolve technical issues

Tested web services status using the soap request and getting response xml’s using Altova

Environment: Siebel 7.7.2, Siebel Call Center, Siebel Tools 7.7.2, IBM DB2, EAI, Web Services, Altova XML Spy, AQT, Mercury Quality Center, Windows XP.

Verizon Business, GA 04/07 – 03/08

Siebel Developer

OneView is a Web-based application that provides Account & Opportunity Management, “Sales Tools” (Contract Generation & Management, Pricing & Quoting, Campaign and Prospect Delivery/Management, Order Creation), Customer Call Center Functionality (Smart Scripts, Service Requests, Auto-Generated Email, Reporting, etc.), Analytics and Reporting, and provides Portal Access for VARs and Agents. OneView was created on Siebel 7.5.

Responsibilities:

Worked on the Rebranding Project which summarizes changing the MCI references to Verizon

Worked on changing the proposal templates to hold the Verizon values

Revised the rule sets and activated them to contain the Verizon values

Used eScripts to provide more functionality and flexibility to the application.

Extensively worked on handling the production issues

Modified web templates as per the business requirements

Actively involved in the development of Bi-Monthly releases in various environments Test/Stage/Production.

Environment: Siebel 7.5.3.15, Siebel eCommunications, Mercury Quality Center 9.0, Microsoft SQL Server 2000, Oracle9i, Windows XP, etc.

IBM/PNC Bank, PA 11/06 – 04/07

Siebel Developer

The Genesis Application is an eFinance application enhanced to include new account management functions related to investments, wholesale and retail banking. The Genesis Application was basically developed in version Siebel 6.2 and later the project had been upgraded to Siebel 7.8.

Responsibilities:

Involved in the design and documentation of upgrade project to meet the business requirements.

Was involved in the design and development of Siebel Financial Services Application from Siebel 6.2 to 7.8.2.

Worked on fixing the layout of various applets & views based of the new web based architecture.

Validated and fixed the business components after 6.2 repository was upgraded to 7.8.2.

Replaced MVG applets with shuttle applets wherever necessary.

Actively involved in the technical design document of all the obsolete methods that are deprecated in Siebel version 7.8.

Involved in migrating the Siebel 6 server side workflows to repository side in 7.8.2.

Environment: Siebel 7.8.2, Siebel 6.2, Siebel eFinance, DB2, eScript, Windows XP

IBM/NiSource, IN 04/06 – 10/06

Siebel Developer

The Siebel Web Self-Service (WSS) is an eService application enhanced to include new account management functions related to payment transactions, payment history, pending orders, Start and Stop orders for the meter(s) related to the registered account.

Responsibilities:

Customized and created links between virtual business components, business objects for the user requirement.

Discussed the functional requirements, wireframes, and use cases as per the business requirements.

Used eScript for automatic creation of activities, launching and integrating with external applications.

Mapped the fields in the virtual business components with the SOA Service elements.Integrated the custom based virtual business component business service with the proxy business services.

Worked with the Integration Objects that are generated by importing the WSDL in Siebel Tools.Solved issues related to the namespaces in Siebel.

Build the input property sets in the custom based virtual business component business service to call the proxy business service.Parsed the respone xml generated by the proxy business service to display the required fields in the GUI.

Tested the webservices status using the request xml’s and sending the soap request to get the response xml’s using the Altova.

Environment: Siebel 7.7, Siebel eService, eEnergy, EAI, Oracle, DB2, Web Services, Service Oriented Architecture(SOA), Windows XP, Altova, XML Spy, Oxygen XML Editor

Watson Pharmaceuticals, CA 05/05 – 03/06 Siebel Consultant

Watson Pharmaceuticals is a world leader in Pharmaceutical industry. The main goal of the project is to provide Siebel Interface with the most recent patient information, integrating Siebel Clinical with Watson’s financial payments system to further streamline the process of paying clinical sites for services rendered.

Responsibilities:

Customized Vanilla Application for MVG Applets, picklists Applets, Static and Dynamic Drilldowns.

Configured Views and Screens for both the Customer Web portal and Call center agent’s Web portal

Configured Components for assigning data with Assignment Manager, Defining Assignment rules for supporting Workflow Manager using Siebel Workflow Manager as per the Business requirements.

Extensively developed Siebel eScripts for the Application at BC level.

Created Responsibilities and Positions and assigned Users for Positions and mapped the organization.

Imported bulk data of Business Components from other systems running Oracle, USING SQL* Loader.

Environment: Siebel 7.5.2, Siebel Tools, Siebel ePharma and eClinical Module, Siebel Client, Siebel EIM, Workflow Manager, Oracle 8.0, Windows NT

Ram Info, INDIA 08/04 – 04/05

Software Tester

RamInfo is one of the fastest growing software development organization. The main activities were the development and testing.

Responsibilities:

Involved in testing Intranet based system for associate time sheet management. Apart from time sheet entry facility to the associates, this system has report generation facilities based on associate. Cost and effort estimates are available for project managers.

Involved in testing the GUI applet, providing the network protocols and connections with the server and generating reports.

JDBC is used to store the data in Oracle and for retrieving it.

Developed test cases to judge the performance and behavior of the application in various conditions.

Analyzed the results of the test executed above. These results along with bugs were reported to the development team.

Environment: HTML, Java Script, JSP, Win Runner, Test Director, Windows NT, Java Web Server 2.0, Oracle 8, SQL Server 7.0

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