Operations Manager

Mark Abing

Phone: 310-***-**** E-Mail: ***********@*****.***

Professional Experience

Marriott International 06/2018- Present

Operations Manager Courtyard By Marriott Pleasanton 05/2019- Present

• Assisted in talent acquisition for cross functional departments

• Responsible for onboarding and orienting new hires along with providing them their personal work tools

• Coordinated, executed, and logged associate termination/ off boarding

• Manage multiple responsibilities of paying bills, closing payroll, completing department deadlines, vendor communication and out-reach, inventory/ purchasing, and properly staff for the day-to-day operations

• Train and empower associates to create memorable experiences to promote repeat guests

• Assisted in managing associate benefits, LOA, and other company benefits

• Managed multiple operational departments and upkeep of our facility

• Responsible for driving Guest Satisfaction Survey scores to achieve quarter and yearly goals. 42% to 61% Intent to Recommend

• Managing guest experiences to ensure exceptional service and genuine connections are made

• Use Sales force analytics to anticipate guest needs prior to their arrival

• Use CRM tools to reconnect with past guests to better understand areas of opportunities to improve on

• Create and execute weekly commitments to pursue new training opportunities with associates

• Worked closely with our event coordinator to plan and execute business and leisure events on property

• Create a stimulating workplace experience that allows associates to feel comfortable and perform at their best

Marriott Voyager Program Courtyard Marriott Pleasanton 01/2019- 05/2019

• Grasp better understanding of managerial responsibilities

• Complete online trainings related to leadership development

• Cross train in multiple departments to gain more knowledge of day-to-day operations Front Desk Associate (Internship) Courtyard Marriott San Bruno 06/2018- 12/2018

• Follow proper guest check in and out procedures

• Create meaningful and personal interactions with guests to uphold a higher quality guest experience

• Practice proper cash handling and credit card transactions to manage potential fraudulent activity Education

San Francisco State University 01/2017- 12/2018

Major: Hospitality and Tourism Management

Minor: Business Administration

Cypress College 08/2011-12/2016

Major Hospitality Hotel Management

Skills

Proficient in Peoplesoft (AP), Oracle Taleo (HRIS), ATLAS payroll, Salesforce, Google Suite, and Microsoft Office. Deadline and detail oriented. Excellent critical thinking and problem solving skills. Trustworthy, empathetic, and self-motivated. Excellent written and verbal communication. Excels in fast paced situations and highly adaptive to change. Works well independently and in a team dynamic.

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