Angela Riggs Education Administrative Support

adeqe6@r.postjobfree.com LinkedIn/angela-riggs-7a92b951/ 502-***-**** Columbus, OH, 43204

Resourceful and dedicated professional with 15+ years of experience overseeing education administrative matters, such as managing correspondences, administering records, updating calendars, planning meetings, and composing documents. Proven success achieving assigned target accompanied by expertise in collaborating with all members of the organization to achieve business objectives. Leverage communication skills to interact with staff and team members, while maintaining highest level of confidentiality. Talent for supporting senior executives complemented by ability to maintain efficient office operations. Proficient in supervising overall aspects of customer service and support, improving performance metrics, and ensuring maximum customer satisfaction. Collaborative communicator, focused on building relationship and synergy across business lines to drive positive change.

Areas of Expertise include:

High-Level Student Services

Strategic Planning & Execution

Office Administration

Documentation & Reporting

Performance Optimization

Team Collaboration

Record Keeping/Maintenance

Microsoft Office Suite

Policies & Procedure Compliance

Career Highlights

Designed a marketing campaign (Learn to Earn) for undergraduate population to increase completion rates of activities and assessments supporting SLO's for the QEP.

Created and coauthored customized textbook “Under Child Care Umbrella” published by Pearson authored 300+ pages.

Updated basic skills assessment and INA credential exam for INA in close collaboration with early childhood educational professionals from all over the world.

Interviewed and quoted in publications/television by MSN’s Mom’s Homeroom, Arizona Republican, The Today Show, Courier Journal - Louisville publication, and the Lexington Herald newspapers.

Devised and facilitated the children’s activities of Marine Ball for Kentucky and Indiana area.

Professional Experience

Sullivan University Louisville, KY 2016 to 2019

Quality Enhancement Plan Coordinator

Governed committee of educators and administrators as well as scheduling events with multiple admins on three campuses to ensure process and performance improvement. Scheduled and coordinated meetings/appointments as well as preparing presentations, while developing reports and recording meetings minutes. Devised and executed robust standard operating procedures by collaborating with multiple departments. Designed efficient processes for implementation and managed third party vendors/businesses aimed at enabling achievement of desired objectives/goals. Delivered quality assistance in creating assessments by collecting, analyzing, and presenting data to top management.

Key Accomplishments:

Achieved desired budget goals and completed expense reports objectives by effectively administering budget of worth $2 million.

Developed and implemented marketing strategies to optimize profitability and ensure business growth.

Redesigned projects and adapted technology resources to ensure completion of projects within restricted timelines and budgetary constraints.

Caught up on implementations that were nine months behind schedule.

Sullivan University Louisville, KY 2000 to 2016

Program Coordinator, Director, Associate Dean & Dean of Early Childhood Education

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Planned and facilitated meetings/travel as well as completing expense reports while adhering to budget. Ensured confidentially of all communications by effectively updating and maintaining records. Created schedules, designed long-term plans for strategic initiatives, and improved existing plans based on gathered information, while ensuring proper allocation and utilization of available resources. Facilitated high level management in managing business and personal activities, including calendaring, meeting/event planning, travel logistics, and expense management

Key Accomplishments:

Hired and supervised faculty for face to face and online delivery systems.

Played a vital role as subject matter expert and instructional designer for 18 online courses by utilizing blackboard learning management system with little supervision.

Designed an advisory board, competency exams, curriculum, and met accreditation requirements for 16 years.

Education Credentials

Masters in Early Elementary Education (Mathematic)

University of Louisville Louisville, KY

Bachelor of Science in Early Elementary Education (Mathematic)

Western Kentucky University Bowling Green, KY

License: Teacher License K-5th from 1992 – Present, Cert #: 000016744, Expires: 06/30/2022

Trainings & Certifications

Training to use Excel for Statistical Analysis of Assessment Data.

Online Instructor Training - course development as SME and ID for Angel & Blackboard LMS.

Microsoft Office Suite, Google Apps, and management in Google Drive.

Canva for graphics, flyers, newsletters, and visual tools for presentations.

Camtasia and Snagit – Tech Smith Programs for video production and graphics.

Prezi and Panopto for video production and presentations.

Active, Collaborative, Problem-Based and Experiential Learning Strategies.

Quality Enhancement Plan (QEP) Instructional Strategies Training.

Written Communication VALUE Rubric, Norming and Scoring Training.

Assignment Design Best Practices.

Training Certificate for ATD Training.

How to Respond to Students with Depression and other Mental Health Problems.

Recognizing Psychological Disorders in Students.

Post-Traumatic Stress Disorder Training.

Effective Practices to Recruit and Retain Employees Training.

Fundamentals of Effective Training.

Accelerated Learning and Hands-On Equations with Dr. Henry Levin.

Creating Open - Response Questions and Writing on Demand Prompts.

Writing and Math Portfolio Scoring Training.

Adapting environments for children and young adults with special needs.

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