Customer Service Manager
Resume:
Nicholas Perrone
********.*******.*@*****.***
High Point University (BA in Marketing, 5/2008)
Work History
Reckitt Benckiser, 2017 - Current
Transportation Manager
●Responsible for controlling the transportation spent from the distribution centers and the manufacturing plants.
●Manage transportation activities to achieve cost and service goals that are in alignment of company-wide transportation objectives.
●Working with procurement to establish competitive freight rates for North America
●Responsible for improving the efficiency of the shipments by maximizing truck utilization and the transportation mode.
●Control carrier performances including service and cost, reliability and responsiveness, carrier loss and damage claims.
●Manage transportation 3PL. Escalation point for carrier/logistics related issues
●Serve as the key liaison between carriers, Distribution Centers, Customer Service, Product Supply, and Manufacturing to help in the development of customer business plans that optimize cost effectiveness, improve service, and enhance customer satisfaction.
●Guide the activities of the TMS to insure corporate objectives in cost and service are achieved and that carriers have the tools needed to succeed consistently and over the long term.
●Lead the transportation cost improvement projects.
●Chosen as one of the leads on the System Integration and User Acceptance testing for the start up of a new warehouse
oWarehouse Management System setup
oSAP -TMS - WMS integration.
Church and Dwight, 2015 – 2017
Transportation/Planner Analyst/ Supply Chain Planner
●Was responsible for the planning and execution of all the Vitamin and Mineral Supplement shipments throughout the country.
●Oversaw and advised on the day to day operations of the C&D Harrisonville, MO plant dedicated carrier fleet.
●Backed up C&D Walmart operations, which included carrier commitment, powder and liquid pool OTS.
●Analyzed carrier data to track on time service, least cost sourcing and cheapest carrier rates within network
●Worked with the plant to manage inventory levels on future customer orders.
Supply Chain Planner 2017
●Managed production planning through APO/SAP
●Involved in the procurement of bottles and other raw materials.
●Managed inventory deployment for the Liquid Laundry Division using system-based tools and regular interaction with Business Managers, customer service, and manufacturing locations – including Church & Dwight facilities, Contract Manufacturers, and suppliers
●Represented Supply Chain and presented KPIs in monthly Business review meetings
●Completed monthly inventory reconciliations for select manufacturing locations
●Collaborated with business partners and IT to ensure new items are setup and planned appropriately in our SAP environment
●Analyzed forecasts, inventory, service levels, SKU efficiency, and processes for opportunities to drive continuous improvement
JB Hunt, 2011 - 2015
Account Manager – Local Distribution Center
●Managed the day to day operations of the account, its warehouse as well as 15 office employees and 12 drivers.
●Dispatched and supervised a group of drivers while planning and scheduling loads.
●Responsible for the hiring, firing, and payroll of driver and office personnel.
●Maintained and updated compliance and safety reviews through Annual Reviews, Accident/Incident Reviews, and scheduled recertification, along with monitored and assigned training based on safety and on time performance.
●Held accountable for driver DOT and FMCSA regulation compliance.
●Ensured appropriate and accurate shipping and storage of all freight, including transit.
●Stayed on top of performance metrics (KPIs, on time service and customer service) as well as participating in customer meetings to discuss new ideas and opportunities.
●Routed and pre-planned delivery of freight for Whirlpool and Home Depot throughout the tri-state area.
●Cultivated customer relationships to achieve common goals with deliveries and service.
●Involved in the financial analysis as it relates to the specific profit-and-loss statements.
oResponsible for the accounts forecasting and maintaining a good Operating Revenue
oManaged and audited invoices for overages.
oAnalyzed the business while keeping in line with the budgets.
●Coordinated with maintenance support personnel to manage service of all account equipment.
Skills
• Proficient in MS Word, Excel, Power Point, and Publisher. General knowledge of MS Access
• Knowledgeable with many TMS programs, Manhattan Scale, JDE, and SAP.
• Ability to manage, plan and organize efficiently
• In-depth knowledge of current market and strategies.
• Excellent presentation and interpersonal skills.
• Effective communication skills both verbally and written.
• Able to work as a team player and alone.
• Quick learner, and able to work in a fast pace environment.
Selected Accomplishments
• Extensive customer service experience.
• Helped launch a new Warehouse Management System in two major Reckitt Warehouse locations with minimal service disruption
• Managed a fleet of 1 Million miles safe driving.
•Successfully rolled out new launch of Oxi Clean Liquid Laundry Detergent.
•Played a key role in successfully launching new health warehouse
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