Safety Customer Services

ANGELICA RENATA WILLIAMS MARTEZ

Panamanian, ID # 8-741-1412

La Chorrera, Bosque Dorado 4th street

CellPhone number: 69545675

Email: *********@*****.***

PROFESSIONAL SUMMARY

Responsible and focus on achieve the company's goal effectively, creating connection with customers and work team in order to exceed expectations and encourage as a teamwork and good work environment.

WORK EXPERIENCE

Gamboa Rainforest Resort Eventual Tour guide (2000-2004) Nars Panama

Collection agent (2004-2010)

Was responsible for collecting overdue payments.

Schedule payment arrangements.

Find solutions to avoid affecting credit reports.

Customer services and information in general.

Copa Airlines

Cabin supervisor (2010-present)

Ensure flight safety and passenger comfort.

Supervise that each flight attendant do their assigned functions in a safe way.

Team organization.

Evaluate the performance of flight attendants every month.

Ensure a pleasant environment and work as a team.

Make safety reports.

Handle customers complaints.

EDUCATION

Fermin Naudeau Institute

Bachelor of Science 1998

University of Panama

Technician Tour Guide 2002

TRAININGS

Business ethic and conduct.

Emotional intelligence.

Leadership

First aid

ABILITIES

Advanced English skills

Ability to manage teams

Ability to take effective decisions

REFERENCES

Yolanda Wilson

Trainer/supervisor

62025409

Eduardo Cedeño

Supervisor

64999308

Contact this candidate