Manager Food Safety
Resume:
Mike Shurm
**** ****** **** **, *** Jose, CA
******@*****.***
LinkedIn.com/in/mike-shurm-21a47122/
SUMMARY
HOSPITALITY EXECUTIVE
** ***** ** ******* ******* operations and supply chain teams as a Director and Vice President. Repeated success guiding strategic planning and logistics decisions for hundreds of retail locations as a leader in business optimization, forecasting, budgeting and supply chain. Talent for driving program design and implementation aimed at maximizing revenues while streamlining processes and reducing costs. Skilled at managing brand risk, team culture, operation- al and fiscal performance. Strong presenter, negotiator, and businessperson; able to effectively manage P&L, R&D, contract negotiations, distribution, and all aspects of operations. SKILLS & EXPERTISE
Strategic Business Planning
Cost Reduction and Avoidance
Cash Flow Optimization
Contract Development / Negotiations
Budget Administration / Management
P & L Accountability
Process Redesign / Change Management
Team Building and Leadership
PROFESSIONAL EXPERIENCE
Sparges, LLC (Start-Up) Kirkland, Washington
CHIEF ADMINISTRATIVE OFFICER
December 2018 to August 2019
Worked closely with lead investor to develop the operating model, menu, staff plan, site selection criteria, space planning, equipment specifications, POS System, supplier/contractor selection and growth plan.
Responsible for all aspects of creating a new business including incorporation, setting up insurance, establishing an accounting system, payroll, concept development, distribution and feasibility analysis.
Togo’s Eateries San Jose, California
SENIOR DIRECTOR / OPERATIONS
April 2018 to November 2018
Organized and led team of six franchise business consultants and support staff to support 200 franchise and company operated locations, representing $150M in system sales. Created new store design to optimize work flow and decrease net rentable space Updated operating model to decrease labor cost and increase throughput Implemented self-order kiosk system
Specialty’s Café & Bakery Pleasanton, California
VICE PRESIDENT / OPERATIONS
April 2016 to July 2017
Oversaw all aspects of restaurant chain operations with accountability for Operations, Facilities Management, Supply Chain, Commissary Bakery, and Real Estate. Leadership and responsibility for 58 cafes and 1300 employees, representing $110M in system sales Developed a comprehensive Crisis Management plan and led the company Crisis Management Team Developed KPI scorecards to summarize performance for Operations and Supply Chain Managed leases, critical dates, renewals, TIA, property managers, permits and remodels Led a process improvement initiative that resulted in a 50% decrease in customer complaints Specialty’s Café & Bakery Pleasanton, California
DIRECTOR / SUPPLY CHAIN
March 2014 to March 2016
Responsible for the negotiation and management of $35M in purchases for 58 locations Managed a $2M system-wide decrease in COGS through various changes and negotiations Consolidated distribution services and renegotiated MDA resulting in savings of $400,000 Built and maintained a detailed Food Cost model with menu engineering and price features Togo’s Eateries San Jose, California
DIRECTOR / SUPPLY CHAIN
August 2008 to March 2014
for the negotiation and management of $55M in purchases for 243 locations Managed a 2% system-wide decrease in COGS through various changes and negotiations Negotiated two broad-line distribution agreements resulting in approximately $1M in cost savings Planned and managed the conversion of proprietary baked breads to new bakery with DSD Implemented system-wide transition to national account/contract produce program Managed company crisis plan, HACCP, QA, customer hotline calls and food safety interests Togo’s Eateries San Jose, California
MARKET MANAGER / OPERATIONS
November 2004 to August 2008
Direct responsibility for the management of 40 locations representing $25MM in revenue Worked with franchisees to achieve a 10 point improvement in Mystery Shopper scores Worked with at-risk franchisees to improve unit profitability and Franchisor-Franchisee relationship Sodexho Corporate Services Cupertino, California
AREA GENERAL MANAGER
February 2003 to November 2004
Ultimately responsible for 19 Hewlett-Packard units representing $8MM in Revenue and 90 employees Developed operating/financial plan in conversion of HP accounts from a “Fee” to a “P&L” contract Food Cost reduced by 14%, Labor Cost reduced by 9%, Controllable Expenses reduced by 11% Increased customer satisfaction survey scores by improving value proposition via variety and services Internal consulting services (operational diagnostics/turn around strategies) to underperforming accounts Sodexho Corporate Services Cupertino, California
AREA GENERAL MANAGER
June 2001 to January 2003
Direct responsibility for all aspects of food service at the UAL Maintenance Base at SFO Revised service levels and consolidated operations resulting in $150,000+ decrease in Labor Cost Developed a food cost model and implemented controls that resulted in a 4% decrease in COGS EDUCATION & TRAININGS
Cornell University, School of Hotel Administration Ithaca, New York Bachelor of Science Degree, Concentration in Financial Management, Distinguished Graduate Masters of Professional Studies Degree, Concentration in Hospitality Marketing RELATED PROFESSIONAL SERVICE
Tool Band-it, Inc San Jose, CA
INVENTOR
2005 to 2010
Developed, patented and trade marked the Tool Band-it (magnetic armband for holding tools) Managed and organized all aspects of business including, R&D, QA criteria, agreements, manufacturing, freight, logistics, marketing, promotion, distribution, fulfillment, accounting, website and trade shows.
Successfully appeared on QVC American Inventor, HGTV, DIY Cool Tools (2008: ranked #10 coolest new tool in U.S.), NBC Today Show and Pitchmen series with Billy Mays.
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