HIGHLIGHTS

Created * tier membership plan to ensure consistent revenue and monthly profit growth

Grew $350,000+ revenue in residential HVAC in the 1st and 3rd quarter from new company contracts; increasing brand awareness and residential sales by 65% in the first 3 quarters

Sold and gained 10+ new commercial and residential contract accounts in 5 months; increase in quarterly revenue

Provided fiscal leadership in directing monthly meetings, with all department heads to enhance sales, resulting in 85% closing rate with clients and customers in the 1st and 2nd quarters

Planned and coordinated over 200 corporate group events, weddings, ranging from 15 to 1200 guests

Led site tours for 5 oceanfront luxury & modern hotel and resort properties for corporate business and social events

Achieved 90% client rebooking

Created a training program for new employees and managers, which helped decrease employee turnover by 70%

PROFESSIONAL EXPERIENCE

Cotti-Johnson Companies, HVAC and Electrical August 2019 – Present Program Manager, Account Manager, and Residential Sales liaison Boston, MA

Create new programs and trainings for service and sales departments on the new programs

Monitor and analyze programs, research, and strategize for improvements

Create new relationships with business accounts, maintain existing relationships for B2B clients and vendors

Direct quarterly meetings with vendors, contractors, and company executives to review P&L, help to decrease costs, and improve internal budget and revenue

Communicate and work directly with clients to ensure their problems, questions, and any situations are solved completely, with 100% client satisfaction

Supervise customer service teams, rate incoming calls/leads, track leads, enhance calls, benefit for company/client loyalty, create returning clients

Design residential promotions and material for new homeowners resulting in brand awareness expanding into the majority of the Northeast

Conduct daily morning huddles to communicate goals and quotas; results of revenue increase of 50% weekly; ensure 5-star client service standards are met

Boston Hospitality Group January 2019-September 2019

Director of Client Relations, Lead Manager Corporate Events; Sales Specialist Boston, MA

Created and implemented training for marketing strategy, branding, content, sales analytics, and promotions

Worked with clients to plan and execute events including packages, venue selection, etc.

Coordinated company’s social media pages including Instagram, Facebook and Website

Monitored and improved branding and user engagement online through analytics and multiple data bases

Performed administrative tasks for Corporate Accounts including RFP leads, client emails, monitored logs, filed and organized, and coordinated meetings and conferences for executive team

Managed monthly budget and forecasting

Worked directly with Director of Sales, Director of Operations, and Owner

Assisted with monitoring inventory, purchasing and receiving products, and packaging

Ocean Properties, LLT May 2016 - December 2018

Project Coordinator: Director of Private Events and Dining Sarasota FL, Clearwater FL, Lake George, NY

Managed exclusive private dining room for groups of 10 to 19 personnel for La Bella Vita Ristorante and corporate dining

Directed and executed weekly employee training program to ensure positive experiences for customers and clients

Executed administrative duties including guest communications face to face, phone, and email correspondence

Led project coordination, materials, scheduling, payments, and distributer relations

Planned events, receptions, weddings, social gatherings, and corporate business groups

Worked one on one with clientele and group contacts and CEOs’

Administered agendas, portfolios for clients, and spreadsheets with Director of Sales and Director of Operations

Scheduled, planned, and executed board of directors’ dinners, meetings, conferences and receptions for internal offices, from start to finish, including payments and billing

EDUCATION

Johnson & Wales University 2011-2016

Providence, RI

Bachelors of Science Business Administration and Management

Hospitality Management/Public Relations Minor; Program Management, Account Management

4.0 GPA; Dean’s List

Sigma Delta Tau Fraternal Sorority and Philanthropy 2011-2016

Special Events Society 2012-2016

CERTIFICATIONS, SKILLS & AWARDS

Event and Sales Manager of the year 2017-18

Sales Events and Guest Manager of the quarter Fall, Winter, Spring 2017-2018

Quarter achievement award for Client Relations and Program Manager in last quarter 2019 and first quarter January 2020

Advanced Skills and 8+ years of experience in Microsoft Office, Adobe, Word, PowerPoint, Sales, Excel

TIPS & ServSafe Certified

Experienced in Delphi and Opera, Salesforce, CSR, Taskforce

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