Executive Assistant

KYMESCE J. WILLIAMS

**** ******** ***** **** **********, VA 22191

240-***-**** ********@*****.***

EXPERTISE & SKILLS

●Salesforce

●Sharepoint

●Google Suite

●Time Management

●Verbal and Written Communication

●Analytical

●Database Management

●Microsoft Office Suite

●Q-Flow

●LexisNexis

●Problem Solving

●Strategic Planning

●Administrative

PROFESSIONAL EXPERIENCE

WINDOW NATION Lorton, VA

Executive Assistant June 2018-May 2020

●Manage daily operations for regional roofing division of company including monitoring jobs through the lifecycle of project for information centralization, margin specification compliance, and communications between clients and business partners

●Create up to 50 roofing material and labor quotes per week based on Eagleview and Hover programs to ensure margins are within budgetary requirements and maximize profitability per job

●Support c-suite level executives with daily administrative tasks including scheduling meetings, events, and travel; submitting and reconciling procurement purchase orders; and produce reports and documents using Microsoft Office Suite.

●Create and manage Microsoft Excel spreadsheets to analyze margins for more than 50 construction projects per week and create profitability reports with recommendations for upper level management review for project acceptance.

●Navigate Salesforce to analyze project trends and generate forecasts for demand to guide targeted marketing campaigns disseminated weekly to more than 3,000 potential customers.

●Regular direct communication with installers regarding upcoming and ongoing projects

●Extensively create, review, and compare siding quotes for release

●Constant communication with sales reps and managers regarding necessary requirements to fulfill upcoming projects, including additional funds and/or materials needed

●Complete projects and send to finance company or contact customer for payment

●Analyze, manage, and successfully maintain proprietary reports created through salesforce

●Encounter and resolve conflict resolution

●Assisted in development of new SOP’s for roofing division

●Enter and approve invoice payments

●Communicate with vendors to obtain product information, price, availability and delivery schedule.

WINDOW NATION

Financial and Administrative Assistant March 2017-June 2018

●Review, approve and process sold window, roofing and siding projects

●Deposit cash and checks, both in office and at the financial institution

●Maintain cash logs and receipts using Excel

●Maintain numerous daily reports

●Upon completion of project, send to contracted finance company or contact customer for payment; approve in house payment plan if necessary

●Basic administrative duties such as faxing, filing, and data entry

●Initiate credit application submissions and process applications through credit evaluation systems with 6 key industry lenders

●Aggregate and assist with reviewing consumer credit reports using Equifax credit bureau

●Engage clients and industry representatives serving as a communication bridge to distill complex loan and credit information for customer clarity and understanding

●Integrate client data with interoffice process chain through proficient Salesforce usage resulting in the processing and reconciling of client accounts

●Advise customers on loan management and consumer credit applications

MOTOR VEHICLE ADMINISTRATION Beltsville, MD

Customer Agent II November 2011- March 2017

●Train and mentor newly hired Customer Agent I on processing licenses, identification cards, and permits. Operates a camera, video display terminal, printer, typewriter, data entry equipment, laminating machine, automated processing equipment, and remittance processor.

●Verifies the eligibility status of individuals' driving records and insurance coverage prior to license issuance or renewal. Inspects proof of age and identifies documents for validity and acceptability

●Tests applicants for hearing and vision qualification and knowledge of driving laws

●Evaluate and perform real-time transactions.

●Analyze various legal documents such as birth certificates, passports-both American and foreign, proof of residency, and other legal status documents

●Handle customer complaints and inquiries

●Reviews licensees' files to ensure compliance- approve business applications during the annual renewal period to recommend approval, refusals, suspensions, and revocations of business licenses

●Accurately process complex title transactions for new vehicle purchases or vehicle transfers

●Facilitate learners permit testing

●Prepare new drivers for skills driving test

●Assisted with new agent hiring-served on interview panel and selection process

●Review cases for insurance compliance

MISS UTILITY Hanover, MD

Customer Service Representative January 2010 – September 2011

●Provided exemplary customer service to both internal and external parties resulting in monthly customer service recognition from upper management.

●Managed communication hub for office by coordinating and streamlining communications between 5 departments including directing more than 100 calls per day, responding to complex emails within 1 business day, and drafting presentations, emails, etc. for internal and external distribution.

●Pinpoint customer location on a map in order to forward to the team

●Assist customers with specific inquiries related to underground excavation

●Identified and resolved issues with disgruntled customers in a pleasant, friendly, and professional manner.

●Contact customers to provide follow up information as needed

●Update existing databases with customer status changes.

●Perform clerical duties by faxing and filing paperwork

●Expediently processed emergency orders

Awards & Recognition

●Employee of the Year, Window Nation 2018

●Several Employee of the Month Awards, Motor Vehicle Administration

●Customer Service Award, Motor Vehicle Administration

●Five Year Service Plaque, Motor Vehicle Administration 2016

●Consistently surpass KPI’s, Window Nation

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