Marketing Manager

AZKA MISTRY 425-***-****

Seattle, Washington • **********@*****.***

Operations Leadership • Marketing Management • Financial Analysis Self-directed, business-savvy professional with progressive career advancement leading to additional responsibility and accountability. Skilled in developing, implementing, and enforcing processes and procedures to streamline operations and marketing initiatives. Innate leader with strengths in supervising, training, coaching, scheduling, and monitoring staff performance. Proficient in back-office operations, including analysis, escalated problem solving, research, and records/data management. Excellent communication and interpersonal skills utilized in interfacing with key stakeholders and internal groups. Capable of delivering solutions within stringent time frames. Core Competencies

Process Improvements • Project Management • Teamwork & Cooperation • Productivity • Behind-the-Scenes Support High-Energy Multitasker • Staff Scheduling & Supervising • Staff Training & Coaching • Prioritization & Delegation Negotiation • Organization • Decision-Making • Critical Thinking • Flexibility & Adaptability • Marketing Management Marketing Techniques & Methods • Strategic Marketing Planning • Marketing Plan Development • Promotions WORK HISTORY

FIRST TECH FEDERAL CREDIT UNION, Redmond, WA 2018 to Present Senior Financial Solutions Representative

Assist in overseeing the day-to-day operations within the Microsoft Campus (Redmond) branch of premier credit union serving employees & family members of the world's leading technology companies. Provide exceptional service in assisting Microsoft employees open new accounts consisting of checking, savings, CDs, and loan products; educate customers on products and policies. Supervise, train, schedule, and monitor production of a four-member staff; serve as peer coach. Balance branch office on a daily basis.

Attend Microsoft events on campus such as new employee orientation to assist employees, including those from foreign countries, set up their financials.

Building Tableau reports for tracking KPI metrics.

Maintain a solid working knowledge of and ensure compliance with regulations.

Drive planning and execution of diverse strategies to maintain business and marketing products.

Handle escalated customer issues and route to appropriate department for resolution.

Play an active role in programs and procedures that drive new business and sales. HSBC, Bellevue, WA 2018

Personal Banker

Oversee the day-to-day operations within a branch office of an American subsidiary of a UK-based bank. Provide exceptional service to high net-worth clients in opening and managing accounts; educate customers on products and policies. Schedule appointments and follow up with clients. Balance branch office on a daily basis.

Assisted managers in compiling financial reports.

Developed and managed a Premier customer base and established long-term relationships with an assigned clientele portfolio.

Supported branch improvement initiatives, provided customer feedback related to service, and ensured compliance with audit requirements and quality assurance.

Invited HSBC’s high net-worth clients to an event co-hosted with Tesla, Inc.; engaged with clients and created new partnerships that generated $6M in new revenue.

BECU, Kirkland, WA 2016 to 2017

Senior Member Consultant – National Multistate Licensing System (NMLS) Provided seamless delivery of member service from routine to complex issues within a branch office of a member-owned, not- for-profit financial cooperative. Applied knowledge of multiple products, including business deposit accounts, small business loans, consumer loans and lines of credit, and IRAs to provide excellent customer services to members. Identify, diagnose, and assist members with financial needs. Refer members to appropriate line of business for specified services as needed. Rendered notary and medallion signature guaranteed services. AZKA MISTRY Page 2

Originated $5M in loans (2017).

Served as a subject matter expert to members and other member consultants in resolving member service needs and providing expertise in specialized financial services.

Complied with regulatory requirements, including the Bank Secrecy Act, Anti-money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.

Entrusted with signing authority for bank’s release of interest on title vehicles Guarantee signatures in accordance with the STAMP program for the sale or transfer of members’ stocks and securities.

Partnered with Kirkland Waterfront to host marketing events and summer fests that continually drove business. U.S. BANK, Kenmore, WA 2016

Teller & Customer Service Representative

Executed customer transactions, including deposits, withdrawals, money orders, and checks for a provider financial products and services, also ranked as fifth largest bank in the nation. Quickly learned bank’s products, services, and policies. Opened accounts, responded to inquiries, and recommended other products to meet the financial needs of customers.

Recognized for generating 65% of credit card sales for three consecutive quarters.

Processed quarterly vault and ATM audits with zero error rate.

Teamed with Marketing to host roadshows to socialize with high net-worth clients. AZKA APPARELS, Lynnwood, WA 2014 to 2016

Marketing Manager

Coordinated, executed, and managed marketing activities to promote products and services for an apparel store providing Arab clothing and accessories. Hired, trained, supervised, and evaluated marketing and sales staff

Developed marketing policies and strategies to gain a competitive advantage.

Participated in promotional activities and trade shows to introduce company and product lines.

Hosted a clothing exhibition in Tacoma Dome that generated $20K in sales in one day. EDUCATION CREDENTIALS TECHNOLOGY SKILLS

CENTRAL WASHINGTON UNIVERSITY

Bachelor of Applied Science in Business Administration & Information Technology (2020) EDMONDS COMMUNITY COLLEGE

Associate of Business Administration and Management (2019) Credentials

State of Washington – Notary Public (2017 to 2021) National Multistate Licensing System (NMLS) - #1559663 (2017) BECU Leadership Training Program (2017)

Technology Skills

Cornerstone • Tableau • Ultipro • Salesforce • DNA • MS Office (Excel, Word, PowerPoint)

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