Customer representative, IT specialist
Resume:
Work History
IT Specialist
Umar
Abubakar
Contact
Address
Kano, Kano, 800001
Phone
umarabubakar3694@gmail.
com
Skills
Composite restoration
specialist
Vulnerability and risk
assessment
Monitoring track list
Facilitating groups
Coordinating site operations
Site safety
Equitable discipline
measures
Facility and equipment
maintenance
Behavioral monitoring
Quality checks
Skilled IT specialist with broad base of experience in workers welfare and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of six sigma white belt and project management .
Multi-talented Store keeper consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
IT Specialist/ Workers Welfare
Febrighto Consult, Ikot Ekpene, Akwa Ibom
Executed various techniques, including
troubleshooting and debugging to maintain servers
and systems, keeping networks fully operational
during peak periods.
Helped streamline repair processes and update
procedures for support action consistency.
Worked with software development team on
reported errors and bugs on newly released software and assisted in deployment of release fixes.
Delivered technical sales presentations to prospects and presented benefits and value of insurance
products.
Upsold products and services to increase company
revenue by 70% beyond Timeframe targets.
Developed and tested new product offerings prior
to release to assist development team in bug
identification.
Increased sales by educating prospects on benefits of products and services in comparison to
competitors.
2019-07 -
2020-06
Store Keeper
Febrighto Consult, Ikot Ekpene, Akwa Ibom
Maintained excellent attendance record,
consistently arriving to work on time.
Resolved conflicts and negotiated mutually
beneficial agreements between parties.
Transported Product or Service to customer locations 2019-06 -
2020-06
Education
Accomplishments
Certifications
Interests
Quality Standards
Profit optimization
Languages
Hausa, Igala
.
Worked with strict customers to understand needs
and provide affordable service.
Managed quality assurance program, including
on-site evaluations, internal audits and customer
surveys.
Resolved problems, improved operations and
provided exceptional client support.
Increased customer satisfaction by resolving Product or Service issues.
National Diploma : Computer Science
Kano State Polytechnic - Kano State
2014-04 -
2015-12
Higher National Diploma : Computer
Science
Hussaini Adamu Federal Polytechnic - Kazaure Jigawa State
2017-01 -
2018-11
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of working staff members.
2020-certified05 Project management essential
2020-Management06 Human Resources
2020-management05 Inventory
2020-certified05 Six Sigma white belt
Traveling
Reading
Football
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