Executive Assistant Customer Service

Maya Rajapakse ******.*.*@*****.*** Los Angeles, CA 90019 323-***-****

Summary

Over 7 years of progressively responsible experience in Administrative Assistance. An accomplished, driven, and educated professional with extensive customer service experience. Highly organized and effectively solves problems while delivering the highest quality service. Specific competencies include office management, operations, health and safety compliance, new hire training, and customer service. Experience

Executive Assistant

Allied Interpreting & Translating Los Angeles, CA September 2019 - Present

● Executive assistant to CEO of corporation.

● Managed calendar and client appointments.

● Sent invoices, and managed collections.

● Manage special projects under the executive team. Underwriter

Circadian funding, Small Business Financing New York, NY August 2018 – August 2019

● Responsible for delegating communication to the Sales Department.

● Welcoming new Merchants to the company with account information.

● Analyzing bank statements for balances and discrepancies.

● Manage special projects under the executive team. Event Coordinator/Customer Service Representative

Silverstein Properties, World Trade Center 7 New York, NY October 2017 – August 2018

● Assistant to all executive level clients residing in center.

● Client event coordination and welcome client orientation planning.

● Maintained complex calendar events for Silver Suites. Renewal Client Service Manager

Bizfi, Small Business Financing New York, NY March 2016 – October 2017

● Responsible for delegating communication to the Renewals Department.

● Communicating with Merchants and assisting them with financial information.

● Create and track projects for the Renewals Department.

● Contacting merchants and pre-qualifying for our products.

● Video and Chat interactions with Merchants on the company web page for Customer Service.

● Draw up contracts and provide trade and land lord verifications.

● Update and create balance sheets for our lenders.

● Work directly with Sales and Marketing departments for special projects. Community Manager

Regus Executive Suites Brooklyn, NY November 2014 - March 2016

● Operating high volume of calls on a switchboard phone system.

● Greeting clients at the front desk and providing a tour of the center.

● Interacting with clients and assisting them with administrative tasks.

● Create and delegate reports for clients.

● Delivery of important memorandum to office clients.

● Input bookings into the POS (Point of Sale) System for conference rooms.

● Schedule meetings for General Manager and confirm appointments

● Delegate and oversee job duties among the client service representatives.

● Date and invoice entry for Microsoft System Center.

● Process payment for daily bookings and monthly charges. Education Training

City College of New York, New York, NY. Bachelor of Arts in Psychology. Software: POS System, Sale Move,Micros, MS Word, Excel, PowerPoint, Outlook, Salesforce, Live Engage.

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